Customer Ratings & Reviews

I wanted to like this item. It's large and would easily hold everything I needed. The issue is it doesn't hold temperature correctly as a fridge. Set at 35 it's routinely at 45-47 degrees. This is way too warm.

Freezer died exactly 13 months after I bought it, I lost a ton of food and it is too expensive to get repaired and it is just past the warranty. Total nightmare do not buy this freezer!

Worked great for 14 months. Luckily I noticed the food on the door was thawed. Salvaged the rest of the food. Built to last past the warranty.

We bought this item as a backup to both our refrigerator and our standup freezer. We liked the idea that it could serve either purpose, as sometimes we have lots of special event food needing refrigeration and sometimes we have lots of food that needs to go into the deep freeze. We quickly noticed that when it was in refrigerator mode the temperature inside fluctuated wildly, from 28 degrees to 44 degrees (it was set to 35 degrees). Not good for the food! Tried to troubleshoot the problem with the manufacturer for about an hour before the manufacturer's rep told us to contact Best Buy for a pick-up and refund. Then the headaches and wasted time on the phone really began.

Had it for 13 months and it stopped working. If you do buy this piece of junk make sure you buy the additional warranty because you will need it.

It looks nice but it has a sealant issue and due that, it accumulate ice

This is the third time. Obviously you have not read about the inept performance for delivering the freezer. For details, see the prior reviews.

The unit stopped working within the warranty period. Best Buy considers this 61”, 160 lb product to be a “small item” which has to be brought into the store for warranty repair. Extremely disappointed both in the product and the service

Bought it last year in June, 14 months ago. Freezer stopped freezing, had so much food that is thawing out and food is not cheap!! Now Best Buy says I have to take in store to repair… how?!!

Broke in short time would not recommend. Price was ok but not quality

Bought it 6/23/2024 and the compressor quit working 8/2025 conveniently after the warranty expired. Repairman said it was cheaper to buy another freezer than to fix it. save your money

Worked well for about 3 yeras, but now stopped working. No error coffee displayed on the screen. May have to discard, as cost of diagnostic and possibl we repair is expected much higher.

The product seems fine overall but showed up with a broken glass plate. We've since been on hold with Best Buy for 3-4 hours getting the run around before they had us start over where we began.

We bought this freezer on the 29th. It was delivered out on the 1st on the 9th after filling it full of meats the freezer went down, everything in the freezer was lost called bestbuy was told its my loss there's nothing they can do, Warning do not buy this piece of junk freezer... we already are having problems putting food on the table but to take a total loss like this is Devastating to say the least...

Purchased on March 30th, stopped working on April 20th. Conveniently 3 days after the return window close. Don’t buy.

I’ve had a technician tell me to always keep a thermometer in your refrigerator and since then I always have! This fridge runs about 5-10° what I have it set on. Right now it’s set on 35° but the thermostat reads around 45°. I turned it down to 35° because my items in the fridge didn’t seem cold, only cool.

I am filled with SO MUCH REGRET after purchasing this appliance. I bought it to use as a deep freezer. The freezing element is great. Gets cold fast/freezes things quickly and does a deep freeze. However, when the power went out, my food didn't last long in here at all before it started thawing, which was super disappointing. The freezer section on my Samsung refrigerator held my food frozen for 3 days...whereas my food was thawing within 12 hours in this unit. That was kind of eye opening for me. But that's not the main basis for this complaint. Why I absolutely HATE HATE HATE this appliance is that EVERY SINGLE TIME I OPEN THE DOOR THE WHOLE UNIT MOVES. This has led to it scratching my wall (it's in my laundry room), and constantly being in the way of my other appliances and everything else. I have literally had to hold on to the freezer while I grab the door to open it to prevent it from sliding around everywhere. I spent over $800 on this thing w/warranty included and it is NOT worth it at all. I am going to try to sell it which I'll obviously lose money doing so, but I would rather just have to take that loss and buy something else rather than have to live with doing this every day. Such a waste and disappointment.

Noisy. Sounds like a wounded cow moaning and groaning. NOT recommended. Still waiting on warranty service after several weeks of back and forth on the phone and email.

I like the Freezer However I wish the door shelves were a little bit deeper, enough to hold a gallon size carton.

works great lots of storage. but one shelf shattered. that’s why it doesn’t get 5 stars