Customer Ratings & Reviews

Freezer was great, delivery was not. But they made it right with no problems. Thanks

piece of garbage , the door handle is so cheap . the set screws are going into the plastic handle to hold the handle on the door are just to small for the pressure it takes to open it . the handle came off at the bottom and the screw is now stripped out after trying to tighten it back up . i dont recomend this product for this price point .

Ordered in store picked out in store was promised a August 11th date they dropped and damaged product then proceeded to push me further out and still charged a delivery fee and on top of it had decided to cancel the order wow Best Buy you certain have left a bad taste for your brand name in my mouth. Never again will I be disappointed. You would think Best Buy would give free ship. With disregard to that I live in NY state where we had a power outage I went to Best Buy with the intentions of yes they will help me not still waiting for freezer August 20 what a joke

Worked great for 14 months. Luckily I noticed the food on the door was thawed. Salvaged the rest of the food. Built to last past the warranty.

I am really disappointed with this purchase as it only lasted two years and quit working one month after canceling my membership and the extended warranty with it. This freezer is made exclusively for Best Buy (insignia) and is junk . I will never buy from them again.

Piece of crap. On the refrigerator mode set the temp to 35F. Temperature swings from 31F to 53F. Bought for dray aging and charcuterie. But doesn't maintain a constant temp. Emailed tech support and still haven't heard from them. And of course past the date to return,

I shouldn't have listened to the salesman he didn't know much about it, I learned a lot about it after I got it home and looked on the box, it didn't do a couple of things that he told me what it did!

I wanted to like this item. It's large and would easily hold everything I needed. The issue is it doesn't hold temperature correctly as a fridge. Set at 35 it's routinely at 45-47 degrees. This is way too warm.

Do not waste your money. We purchased this product in January 2023 to use as our backup freezer when it was $679. Just as two years hit in January 2025, it died. Called "Insignia" product support (third party call center) and they advised the product only has a one year warranty. They refused to do anything past that as the warranty expired but thanked us for being a "valued customer". A valued customer that has no value is a bigger insult than wasting money on a defective product.

I had it a little over a year and it died and I had to buy a new one. It was cheaper to buy a new freezer than to get this one replaced. Don’t waste your time with this one

Purchased on March 30th, stopped working on April 20th. Conveniently 3 days after the return window close. Don’t buy.

We bought this item as a backup to both our refrigerator and our standup freezer. We liked the idea that it could serve either purpose, as sometimes we have lots of special event food needing refrigeration and sometimes we have lots of food that needs to go into the deep freeze. We quickly noticed that when it was in refrigerator mode the temperature inside fluctuated wildly, from 28 degrees to 44 degrees (it was set to 35 degrees). Not good for the food! Tried to troubleshoot the problem with the manufacturer for about an hour before the manufacturer's rep told us to contact Best Buy for a pick-up and refund. Then the headaches and wasted time on the phone really began.

The unit stopped working within the warranty period. Best Buy considers this 61”, 160 lb product to be a “small item” which has to be brought into the store for warranty repair. Extremely disappointed both in the product and the service

Had it for 13 months and it stopped working. If you do buy this piece of junk make sure you buy the additional warranty because you will need it.

Bought it last year in June, 14 months ago. Freezer stopped freezing, had so much food that is thawing out and food is not cheap!! Now Best Buy says I have to take in store to repair… how?!!

This is the third time. Obviously you have not read about the inept performance for delivering the freezer. For details, see the prior reviews.

It looks nice but it has a sealant issue and due that, it accumulate ice

Bought it 6/23/2024 and the compressor quit working 8/2025 conveniently after the warranty expired. Repairman said it was cheaper to buy another freezer than to fix it. save your money

Worked well for about 3 yeras, but now stopped working. No error coffee displayed on the screen. May have to discard, as cost of diagnostic and possibl we repair is expected much higher.

The product seems fine overall but showed up with a broken glass plate. We've since been on hold with Best Buy for 3-4 hours getting the run around before they had us start over where we began.