Customer Ratings & Reviews
- Model:
- NS-UZ14WH0
- SKU:
- 6336451
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.
This summary was generated by AI based on customer reviews.
Best Buy BEST at RUINING YOUR DAY AND NOT WANTING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman was more interested in getting me to join the rewards club then letting me know my delivery would be weeks away. Instead he told us it was scheduled for Wednesday that next week. Time off work and phone calls was a total loss of about $250 for the day. Went in the store to talk to the manager and he said he couldn’t leave the podium by the front doors to have a conversation with a customer. My goigle review will say the same. Shame on you!
No, I would not recommend this to a friendgreat except for….
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great lots of storage. but one shelf shattered. that’s why it doesn’t get 5 stars
I would recommend this to a friendFails just outside of warranty - do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 9/23/22. On 12/22/23 opened the door and everything was defrosting - no longer under warranty. They can't do the estimate to repair until 1/3/24. Major loss of food. The freezer was installed in a temperature controlled garage and clean environment. We purchased this to "upgrade" from an inexpensive chest freezer which worked flawlessly for years and was still working. I DO NOT RECOMMEND this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Bruce,
Our customers feedback about this product is important for us. We want to make sure that you are being heard so we can continue to create products which has a good quality and reliable. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
home owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the Freezer However I wish the door shelves were a little bit deeper, enough to hold a gallon size carton.
I would recommend this to a friendPoor Quality freezer/refrigerator
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this was a great freezer until I came back from vacation to find it has died (after only 20 months!!!) and left me with 13.8 Cu.Ft. of thawed out food - which had to go into the trash ASAP for an untold of loss to go along with the $600 freezer. It appears the Geak Squad only services devices where the extra warranty was purchased on the website. Funny, this is supposed to be Best Buy's signature brand. Won't be shopping there again.
No, I would not recommend this to a friendStopped working just over a year of usage.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using it in freezer mode for 15 months, just over a year, and it suddenly stopped cooling. The outside panel says it’s still 0 degrees, but it’s hot inside and will not cool down at all anymore. The freezer was completely full and all the food spoiled.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer, Renee. We appreciate your feedback and understand the inconvenience you've faced. Your comments are valuable to us, and we'll use them to improve our products and services. If you have any further concerns or need assistance, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Insignia
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this but had to return it as our client wasn't satisfied with it.
I would recommend this to a friendIt's ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok. I bought it for extra freezer space and it suits that purpose for now.
I would recommend this to a friendNot Keeping correct Temperature
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Freezer worked great for the first 6 months, now it’s randomly not keeping its temperature. Just came back to it with a bunch of thawed food. It wasn’t even warm outside today.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that your freezer is not maintaining its temperature after six months of use. We understand how frustrating it can be to find thawed food, especially when the weather is not a factor. We sincerely apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we will take your comments into consideration for future improvements. We appreciate your support and hope to provide a better experience in the future.
Keith Insignia Support
Poor Delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not removeall the holding tapes. We had to do that.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the inconvenience caused by the holding tapes not being removed. Your input is valuable to us, and we'll work on improving this aspect of our product packaging.
- Carl | Insignia Products
Failed at 11 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor failed 11 days after delivery. I noticed on day 10 that the compressor seemed to be running each time I walked past the freezer. Then, around 7 AM this morning I started hearing the "high temp" alarm. Thankfully, we had a thermometer sitting inside the freezer as the display is no longer reading a temp. I looked inside and the thermometer confirmed the temp is above freezing. I tried turning down the temp...nothing. I selected quick freeze...nothing. The compressor failed AFTER LESS THAN 2 WEEKS. COMPLETELY UNACCEPTABLE.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CraigF,
We apologize for your experience with this product. Your feedback is important to us so we will know how to improve the quality of our products. If you need further assistance, please contact Insignia at 1-877-467-4289 so we can help you address the issue.
Insignia Support
Lea
https://www.insigniaproducts.com/
Display doesn't match temperature by 6 degrees
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to like this freezer/refrigerator, but when the digital display doesn't match the actual temperature it defeats the purpose. To make it worse, there are limits on the range. So a 35 deg setting results in a refrigerator temperature of 41 and settings won't allow it to go lower the refrigerator application is worthless.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts about your Insignia™ freezer/refrigerator. We appreciate your insights regarding the temperature settings and display features, as customer feedback is essential in helping us enhance our products. Your comments will be noted, and we're glad to have customers like you who are invested in ensuring that we provide the best possible experience. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Only worked 1.5 years
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped cooling after only 17 months. The display didn’t show any error codes. I tried unplugging it and letting it sit open for a day, but that didn’t make a difference. Without a warranty, I’ll have to pay $100 just to get the geek squad to look at it and give an estimate. Once we tack on parts and labor costs for an actual repair, it’s a better bet to buy a new fridge elsewhere. $550 down the drain!
No, I would not recommend this to a friendTerrible product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 2 years before it stopped cooling. Will not purchase this brand every again!
No, I would not recommend this to a friend- Pros mentioned:Capacity
Freezer that does NOT freeze
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I truly wish I could give this item 5 stars. It is supposed to be a fridge/freezer. It did not freeze it never worked. It was a great price, great size and great layout inside but did not freeze...the reason for the purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Steve!
I'm deeply sorry to read that your freezer just never freezes. I understand how this is a very big inconvenience since you got this product for that specific reason. Please, contact us so we can provide you with the best help.
Gaby G. Insignia Products | https://www.insigniaproducts.com/contact-us
Not working - need help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer will not say on. It keeps turning off. I’ve been transferred to 6 different people at Best Buy and they told me I had to bring the freezer to the store. My husband and I are in our late 60/70’s and they want us to bring it to the store. Crazy!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your frustrating experience with our Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We apologize that the freezer is not functioning properly and understand that being transferred to multiple representatives without a resolution is unacceptable. We appreciate your feedback and would like to assure you that we're committed to providing better support. Unfortunately, due to the nature of the issue, we may need to schedule a in-home service or send a technician to diagnose and repair the problem. We'll work with you to find a solution that's convenient and accessible for you, taking into account your mobility concerns. Your satisfaction is our top priority, and we'll do our best to resolve this issue promptly. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Unreliable product, meaningless warranty
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this full-size freezer in March 2024. It works for a while, and then without warning defrosts completely and all the food is spoiled. It is still under warranty, but Best Buy will not send a technician to my home, and will not repair it unless I physically bring the appliance into a Best Buy store.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KimberlyM. We are truly sorry to hear about your experience with our freezer. We understand how frustrating it must be to deal with unexpected defrosting and the inconvenience of spoiled food. Your satisfaction is very important to us, and we want to make this right.
Please reach out to our Insignia customer support team (877-467-4289) directly so we can assist you further. We will do our best to find a solution that works for you, whether it’s arranging for a technician visit or exploring other options to resolve the issue.
Thank you for bringing this to our attention. We appreciate your patience and hope to restore your confidence in our products. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not value for the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive. Other facilities selling this or similar items much cheaper.
No, I would not recommend this to a friendDied at 15 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 15 months. 3 months out of warranty and not working. Service call estimating $800-1000 to fix. Up the curb for garbage pick up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, Deadfreezer. We genuinely appreciate your feedback and are always striving to improve our products and services. Your insights are important to us, and we hope to provide you with better experiences in the future. If you have any additional thoughts or suggestions, please feel free to share them with us. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
- Pros mentioned:Overall performance
Died after 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 2 years. I bought this at the start of the pandemic and when it actually worked it was great. However, after 2 years it suddenly started to fail intermittently and caused spoiling of food.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi huuuh,
Thanks for taking the time and effort to leave a review our Insignia™ - 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator - White. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com