Customer Ratings & Reviews
- Model:
- NS-UZ14WH0
- SKU:
- 6336451
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.
This summary was generated by AI based on customer reviews.
Nice for price and availability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with purchase. Was happy with curb pickup and loading of appliance.
I would recommend this to a friendAVOID AT ALL COSTS
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4+ months of use, it randomly stops cooling for 24-48 hours and it’s ruined our entire freezer of products 3 times now. We’re past the return window so I can’t even return it. We no longer trust the freezer and are trying to navigate the warranty process (not really expecting a long term fix). Avoid at all costs.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention, MatthewB. We’re sorry for falling short of your expectations. Please allow us to make it right. - Carl | Insignia Products
Appearance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good product. But v small comparing they replaced
I would recommend this to a friendCan’t hold anywhere near set temp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had lots of good reviews so i needed a new basment drink fridge. Set it to 35 which is the lowest fridge temp you can set, put a wireless thermometer in there and its consistently over 42 degrees and never goes below 40. So if you like having lukewarm beverages. I would put it as a dont buy or dont use for any food needs. I haven’t tried the freezer because i didnt need a freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Corndogboy7,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Garage ready?
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer is supposed to be garage ready. Summer has barely began and this freezer has not lived up to that. Twice this freezer has started to thaw. Very disappointed. Do not purchase this if it will be in a garage.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm so sorry to hear that your Insignia garage-ready freezer hasn't been performing as expected, especially considering it's supposed to be designed for garage use. We understand how frustrating it must be to have your food and groceries thawing due to issues with the freezer. Unfortunately, this experience has left a bad taste in your mouth and has you questioning the product's reliability. We apologize for the disappointment and would like to make things right. We'll make sure to pass on your feedback to the manufacturer and our quality control team to address any potential design or manufacturing flaws. If you're not satisfied with the performance of this product, we'd be happy to discuss possible solutions or alternatives that might better meet your needs. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Think twice before purchasing from Best Buy. The product arrived damaged. I was told they would bring a replacement in two weeks. They didn’t show up. I was then told they would arrive the following Friday. They again did not show up or communicate in any way. It’s time to give up and cancel the charge on my card.
No, I would not recommend this to a friendInsigna
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a replacement because the other went out in 2 1/2 yrs. Glad I had the replacement warranty. Hoping this one holds up longer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with your Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification. We're glad to hear that you were able to get a replacement under warranty, and we hope that this new one will meet your needs and last longer than the previous one. We take pride in our products and strive to provide reliable performance, so we appreciate your feedback and will continue to work on improving our products to ensure they meet our customers' expectations. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
It's not reliable. maybe just for ice.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It went out of order after 9 months. I lost about five hundred dollar of food in it. Bestbuy wont do anything about the food and I lost trust with this freezer no matter what.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re deeply sorry to hear about your experience with the freezer and the significant loss of food. It’s incredibly frustrating when an appliance fails prematurely and impacts your belongings. We understand how disappointing it is when you don’t receive the support you need in such situations. Your feedback is valuable, and we’ll be sure to use it to address these concerns with the product and our service. If there’s anything more we can do to assist or if you need help, please let us know. We hope you find a more reliable solution for your needs in the future. Keith | Insignia Support
Delivery experience was the worst
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy somewhere else. Delivery was the worst experience. Paid for haul away service and delivery. People did not take away on the first or second visit had to schedule a third visit. Was supposed to get a bestbuy gift voucher for my troubles and that never happened either.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Oprime2012,
Thanks for taking the time and effort to leave a review about our Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer - Stainless Steel (NS-UZ14SS0). I'd like to apologize for the situation that you've experienced. I know it can be dissatisfying. We would love to check this situation further with you. Please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Don’t Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working in less than 10 days. Had to return it. Not very good quality and obviously couldn’t do it’s job.
No, I would not recommend this to a friendBest Buy sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Worked for 1 week. Now u wont replace it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, PaulL, for your feedback! We’re truly sorry to hear that your Insignia Convertible Upright Freezer stopped working so soon. That’s definitely frustrating, and we understand your disappointment. If you haven’t already, we recommend reaching out to Best Buy or Insignia Support again to explore possible solutions. Your insights are valuable, and we appreciate you sharing them. Tine | Insignia Support
Scratch and Dented, delivery guys took pictures
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.scratched and dented promised $100 gift card and now nobody remembers! What can one do??
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your feedback and are committed to improving our products and services. Your comments are valuable to us, and we will take them into consideration to enhance our customer support processes. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
It doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got delivered and it didn’t get cold at all. Now we have to wait until 9/27 for a service call.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for writing a review about our 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator! We know how frustrating is that you received the unit and it's not working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Not working and have to return it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Disappointed. Not working and have to return it.
No, I would not recommend this to a friendBroken after 1.5 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I jist bought it 1.5 year ago. The fridge stop working. All food melted.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your feedback and are sorry to hear about the issue you encountered. Your input is valuable to us and helps us improve our products and services. If you have any further comments or suggestions, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Freezer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered with a broken door tray and can’t get anyone to help
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Vicky,
Thanks for taking the time and effort to leave a review about our Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer - Stainless Steel (NS-UZ14SS0). I am sorry to read that you've received a broken part for this freezer. I know how disappointing it must be. We would love to check this situation further with you. Please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power cord not included. Best Buy exchanged the whole unit instead of just sending a power cord.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DuaneS,
We are very sorry to read that the power cord was not included and that you had to go through the Best Buy process in exchanging the whole unit instead of sending the missing part. For more questions and product support you may contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CST.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
Nope.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At less than 18 months old the compressor has died and will cost more to fix than we spent on it. And of course, at over 12 months old, it isn't covered by warranty. When asked why the compressor died, the tech said "the brand".
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're deeply sorry to hear about the issue you've encountered with your compressor failing in such a short period of time. This is certainly not the experience we want our customers to have with our products. We understand your frustration, and we apologize for any inconvenience caused. Your feedback is valuable to us, and we will use it to address any potential issues with our products' reliability. Please know that we're here to assist you in any way we can, and if you haven't already, please reach out to our customer support team for further assistance. We appreciate your understanding and patience in this matter. Keith | Insignia Support https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Broken after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after a year. The customer support from insignia take forever.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that your Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer stopped working after only a year of use. We understand how frustrating it must be to experience a breakdown, especially with the added inconvenience of waiting for customer support. We apologize for any delays you've encountered with our customer support team and appreciate your patience. We're committed to resolving the issue as soon as possible and providing a solution that meets your needs. Please allow us to assist you in getting your freezer up and running again, and we'll do our best to ensure that you're back to using it quickly. Jeth | Insignia Support.https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
It was good until it wasnt
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been going on a few months but the seal is failing, company told me to call bestbuy, bestbuy canceled my appointment.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi John,
Thanks for taking the time and effort to leave a review with our Insignia™ - 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator - White. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com