Customer Ratings & Reviews
- Model:
- NS-UZ14WH0
- SKU:
- 6336451
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.
This summary was generated by AI based on customer reviews.
Nice freezer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great freezer except it came dented on each side but not the front. The delivery guys did not care. They ran it into the basement just as fast as they could hitting door handles and walls.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience! It’s unfortunate that the freezer arrived with dents due to careless handling during delivery. We apologize for any inconvenience this may have caused. If you need further assistance or have any other thoughts, feel free to reach out. We appreciate your feedback! - Carl | Insignia Products
Broke in less than a month.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken in under a month. Purchased on May 18th, broke June 7. Temp is at 60 degrees. Had to throw away $300 worth of food. No coverage in the warranty for that. Buyer beware on this one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about your experience. It's incredibly frustrating to deal with a product failure so soon after purchase, especially when it results in significant losses like spoiled food. Thank you for sharing your warning. If you haven't already, consider reaching out to the retailer or manufacturer to see if there's any possibility of a refund or replacement, even if the warranty doesn't cover the lost food. Your feedback is valuable for other potential buyers. Keith | Insignia Support https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Two strikes and its out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have two Insignia TVs and they are great so I thought this freezer would be great as well. I was wrong. The first one had a broken open door alarm. The replacement would not get below 56 degrees. I even set it to quick freeze mode which made no difference. I returned the second one and got a refund. Insignia should stick to making TV's
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mastermind,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Insignia Support,
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Convertibility
I love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So glad I bought this product. I like the fact that I can go back and forth from a freezer to a refrigerator.
I would recommend this to a friend OK, but keep looking.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set the freezer temperature. Cheaply made ... probably needs more insulation.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi There!
Thank you for taking the time to review our Insignia - 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator - White, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Broke after 15 months and bestbuy offered no help!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 15 months. Bestbuy offered no help. Everything inside was spoiled. Garbage!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JennyR! I’m really sorry to hear about your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. When designing our products, we try to balance durability and affordability, but sometimes products fail sooner than expected. We align with most manufacturers regarding the duration of our warranties. We have a warranty period that we’ll take responsibility for failure, but we are unable to outside of that warranty period. Rest assured this concern will be address promptly for product development. Once again, we do apologize for the inconvenience, if you need further assistance, please don't hesitate to reach us out. |Angelica| Insignia Products| https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Freezer but arrived damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived badly damaged, talked with customer service still no solution
No, I would not recommend this to a friend- Cons mentioned:Door design
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer door does not stay closed, ruined over $300 in food
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Greg!
Thank you for writing a review about our 13.8 Cu. Ft. Upright Freezer/Refrigerator! We know how annoying is when a freezer door is not closing. Please allow us to check this situation further with you! Please feel free to contact us by clicking at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Broke after 1 year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke right after one year. Everything melted then it wouldn't refreeze until a reset.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your feedback and are glad to hear that you utilized the product for a year. Your insights regarding the melting and refreezing process are valuable as they help us understand product performance better. We’re committed to continuously improving our offerings and your input plays a crucial role in that effort. Thank you for being a part of our community! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450
Stopped working, can't but parts
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a year. There are no parts available, so unless you want to pay a repairman, not serviced by Geek Squad, you can count this a total loss.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator . I understand that it stopped working after a year and there are no parts available. That can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Irene
www.insigniaproducts.com/support
Waste of money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 years after purchase and it won’t hold charge -
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience, Terrie.
We understand how frustrating it can be to experience a product malfunction, especially after a relatively short period. We take customer feedback seriously and are committed to ensuring product quality.
To better assist you, please reach out to our Insignia customer support team (877-467-4289). They can provide specific troubleshooting steps or discuss potential warranty options.
Thank you for bringing this issue to our attention. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
WE Buy it last mount. best buy cuts warraanty.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wish to buy it from deferent company , Bust buy give us big hard time. we never recommend this Best buy company. we ask for help they did't give us any hands. and cancel our warranty.
No, I would not recommend this to a friendCracked shelves in less than 2months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this fridge, but have had it less than 2 months and the shelves already cracked. I thought I had seen something about this happening to someone else, and still purchased due to so many good reviews and hoped it didnt happen to me. Bummer.
No, I would not recommend this to a friendBroken shelves
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the freezer, but two of the shelves were broken during delivery. Best Buy won't send replacement shelves.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MattS,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer - White. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.bestbuy.com/insignia
DO NOT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer failed as others have experienced with this product. got up to 45F and the warranty providers were no help at all
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi HannahB,
Thank you for taking the time to review our Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-white/6336451.p?skuId=6336451
Only lasts 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 2 years then it stopped cooling properly. That's pretty terrible.
No, I would not recommend this to a friendDon't Buy!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within Six Months of having it. We lost $200 worth of food
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer - White, we're very sorry to read you are experiencing this issue with one of our products, you may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
good looking but poor quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 6 months. Arghhh.. they ca't repair it , has to be exchanged
No, I would not recommend this to a friendDidn't last two years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even last two years before it stopped working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your experience with our product only lasting for two years before it stopped working. We strive to provide durable and reliable products to our customers and we apologize for any inconvenience this may have caused. Your feedback is important to us and we will use it to improve our products in the future. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
broke just after a year of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my insignia freezer went out one month after the one year warranty was expired. All the food in my freezer was found to be soft ands the freezer stopped working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Veronica,
We apologize for your experience. Your feedback is important to help us improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/