Customer Ratings & Reviews
- Model:
- NS-UZ14WH0
- SKU:
- 6336451
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.
This summary was generated by AI based on customer reviews.
Don’t Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer continues to spoil all of my food. It’s convertible and it switches between the 2 settings and spoils my foods.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our Freezer. We know how disheartening is that your fridge is changing the settings by itself. We would love to check this situation further with you! So, please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Didn't last two years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even last two years before it stopped working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your experience with our product only lasting for two years before it stopped working. We strive to provide durable and reliable products to our customers and we apologize for any inconvenience this may have caused. Your feedback is important to us and we will use it to improve our products in the future. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
- Pros mentioned:Capacity, Overall performance
Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been great so far. It’s helped with our storage needs. Service was great as well.
I would recommend this to a friend Standing freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not set up the freezer, they left it in the box, they did not haul the old freezer , even though I paid for it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello MarissaC,
I am truly sorry to read about the inconvenience you experienced in getting this Insignia™ - 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator - White. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.insigniaproducts.com/
Error in less than 1 month
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 2 weeks, it already has an error (E7)... not what I expected.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Diego,
Thank you for taking time to write a review our Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer - Stainless Steel. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Frig, freezers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this for a frig on average it stays between 37 and 40 for fridge it dont get your drinks cold
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer, Curtis. We're sorry to hear that it hasn't been effective in keeping your drinks cold. Your feedback is valuable and will help us improve our products. We apologize for any inconvenience this has caused. If there's anything we can do to assist you further, please let us know. Thank you for bringing this to our attention. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450
- Pros mentioned:Capacity, Overall performance
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase run very well and has a great amount of space
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Garage freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, works perfect. Good value for the size. A++++
I would recommend this to a friend Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after six weeks .Have to take it back to store. Best Buy will be off my shopping
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Terry,
Thanks for taking the time and effort to leave a review our Insignia™ - 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator - White. We do apologize for the disappointing experience that you had with our product. It is not our intention to make you feel that way. Hopefully, we can offer you better services and products in the future. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
- Pros mentioned:Size
Convertible Upright Freezer Satisfaction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer is just what we needed. It is large enough to suit our needs and the shelves are all easy access. Also, the service at the Heath, Ohio Best Buy location was top notch as usual. Thank you Kiesha.
I would recommend this to a friend Lousy freezer. Died in 4 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage died within 4 years..losing hundreds in meat.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer! We know how frustrating is that your unit stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
- Pros mentioned:Size
Perfect little freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer fits perfectly beside my door in my garage. It freezes items quite rapidly. I chose the stainless version and it looks amazing. I like how I can take the shelves out and wash them if I need to.
I would recommend this to a friend Drayer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install, even though I paid the money
No, I would not recommend this to a friendFreezer review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer is great! Runs well and I can see everything inside so easily!
I would recommend this to a friend- Pros mentioned:Temperature controlCons mentioned:Door design
Great purchase(s)...but not perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a bigger beer/overflow fridge in the spare bedroom, and hated the chest freezer I had, so I bought 2. Two things I hated right away - 1. Doors are not reversible. Really??? This is BASIC fridge stuff! 2. Temp ranges. In freezer mode, the highest poss setting is 10 deg., in fridge mode, the lowest is 35. Again, WHY? May not need it, but I'd rather have more versatility. I like my beverages a tad above freezing, so I was concerned - esp since the ambient in that room is currently around 90 deg. Put a thermometer that stores high/low history, and... wow, the highest, after 1 month, is 45. Prob due to loading it with door open. Beverages have been suitably cold, under the torture test that is the only 2 months of hot Seattle weather we get, in a room with no AC. The other unit, in freezer mode did equally well. Started off at 0 deg, but bumped it up to the max (10 deg), and room-temp meat was frozen inside of a day. What sucks is that I have 8-9 months where I could clearly have the temp at 20-30 deg, and still keep everything frozen, but don't have the option. But hey, if your freezer and fridge both still do their job in 90 deg ambient, should be a 5 star - the fact that I can't reverse the doors (stupid!) brings it down to a 4. Was kinda worried about really loading the shelves with multiple layers of cans, after seeing reviews about the glass breaking, but think I'm gonna try it now that I see that basic functionality is up to par...
I would recommend this to a friend Less than 30 days old and the compressor went out.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 30 days old and the compressor went out.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator! We know how frustrating is that your unit compressor stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Don’t buy this freezer !!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thing stop working right after warranty expired.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DeaconD. Thank you for taking the time to leave a review on Insignia™ - 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator. It is indeed disheartening to know that you encounter a product issue just right after the warranty expired. Kindly try to call us at 1-877-467-4289 to see if we can still provide you some troubleshooting steps to try to fix the issue.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
Great Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this garage ready convertible to use strictly as a freezer. I will say no disappoint here. I cant rate the refrigerator portion, but as far as freezers go it is great. The space is perfect for two person house. I would recommend going up in size if you have a bigger household. Our delivery went well. The driver was more than accommodating and was delivered on time.
I would recommend this to a friend- Pros mentioned:Capacity, Overall performance, Temperature control
Amazing Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product. Works as advertised. Amazing space. Love the feature of temperature on outer door & lock feature
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're thrilled to hear that you're loving our product and that it works exactly as advertised! It's great to know that you appreciate the amazing space it offers, as well as the convenient features like the temperature display on the outer door and the lock feature. If you have any further feedback or questions in the future, please don't hesitate to reach out. We're here to ensure that you continue to have a positive experience with our products.
-Carl | Insignia Support
- Pros mentioned:Overall performance
Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item is a bit smaller than described, but it works. I just had to play around w/ where things fit the best inside. I do love the fact that you can use this item as just a freezer or another refrigerator.
I would recommend this to a friend
