Customer Ratings & Reviews
- Model:
- NS-UZ14WH0
- SKU:
- 6336451
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.
This summary was generated by AI based on customer reviews.
Horrible Stops working after less than 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until it didnt, freezer started to thaw out randomly and spoil food, customer service will tell you good luck. It is a known issue, these break near 2 year mark.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer, Joey. We're sorry to hear that the freezer started to thaw out and spoil food, and that customer service wasn't helpful. It's frustrating to deal with a known issue, especially when it happens near the 2-year mark. Your feedback is valuable and will help us improve our products and services. We apologize for the inconvenience this has caused. If there's anything we can do to assist you further, please let us know. Thank you for bringing this to our attention. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
No support for Junk Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shelves are horrible, break under normal use. Best Buy does not stand behind their brand product. Manufacturer support is atrocious.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JimmieD,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746
Poor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bluetooth enablement went after a few months and the chiming was very annoying. By 6 months the display quit working. At 10 months the quit working and we lost all our frozen food. Not impressed
No, I would not recommend this to a friendWaste of money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this freezer for just over a year (right outside warranty time) and it stopped working. We lost hundreds of dollars worth of meat. I had an appliance repair company out and it would cost double the value of it to repair. He said its SUPER common on these Insigina brand freezers to go out just over the year mark.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you’ve encountered with your freezer, especially considering the significant loss of food and the timing just outside the warranty period. We understand how frustrating and disappointing this must be.
Your feedback is invaluable to us, and we take such concerns very seriously. We will be looking into this matter further to understand why this issue occurred and to prevent it from happening in the future. In the meantime, we would like to offer our assistance to find a satisfactory resolution for you.
Please reach out to our customer service team so we can discuss possible solutions, including repair options or potential replacements. We are committed to ensuring our customers are satisfied with their purchases and will do our best to make things right.
Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to resolve this issue. - Carl | Insignia Products
Tempature varies way to much 27 degree swing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When set to freezer setting, the temperature fluctuates way to much. I have wireles thermometer in it and it will vary for -12 to +15. If have the temperature set to -11 which is the max low for freezer setting
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello TnSvRider,
Thank you for taking the time to review our Insignia™ - 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator - Stainless steel. Please accept my apologies on the behalf of Insignia for the inconvenience caused. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
Graveyard dead!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not even last 5 years! Already graveyard dead! Strongly would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, LadyT, for sharing your experience. We’re truly sorry to hear the freezer did not meet expectations over time. We take product durability seriously and appreciate your feedback as it helps us improve. Tine | Insignia Support
- Cons mentioned:Shelf material
Insignia Freezer Defect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glass shelf broke after freezer cool down. Getting it replaced has become a problem.
No, I would not recommend this to a friend Broke After 13 Months and Terrible Customer Servic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this freezer for exactly 13 months and yesterday all of our food was defrosted and needed to be thrown out. When we called Best Buy they told us there was nothing they could do because we were ONE month outside of warranty. Incredibly disappointing! Do not buy! We lost $300 worth of food.
No, I would not recommend this to a friendLasted just 2 1/2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No excuse for poor quality. Others have entered the same comments for less than 3 hears and product needs to be recalled. Stain on Best Buy reputation.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear BKH1, we apologize for the inconvenience you experienced. We take your feedback seriously and will address the issue promptly. - Carl | Insignia Products
Stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was good while it lasted. Just stopped cooling after almost four years.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. I’m truly sorry to hear that your freezer has stopped cooling after almost four years of use.
While we strive to create reliable products, we understand that issues can sometimes arise. I recommend checking the following:
1. Power Supply: Ensure the freezer is plugged in and the outlet is functioning.
2. Temperature Settings: Double-check the temperature settings to ensure they haven’t inadvertently been changed.
3. Ventilation: Make sure there is adequate space around the freezer for proper airflow.
If these steps do not resolve the issue, please reach out to our customer support team. We can assist you with troubleshooting and discuss potential repair options.
Thank you for your understanding, and we appreciate you being a part of the Insignia family.
Poor lifespan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer malfunctioned after 2.5 years. Best Buy could not get a technician out for two weeks. Had to buy a new freezer from a competitor.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that your Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer stopped functioning properly after only 2.5 years, and that our team was unable to send a technician to assist you for two weeks. I understand how inconvenient this must have been for you, and I'm disappointed that we couldn't meet your expectations for timely service. Unfortunately, it seems that we were unable to meet your needs, and you had to seek assistance from a competitor. I'll make sure to pass along your feedback to our team so we can improve our service and support processes. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Lasted just over 4 years - compressor died.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great while it worked and looks brand new still. Stored in basement not a garage where it didnt need to work hard in the heat or contend with a lot of dirt/dust. Costs more to repair than to replace. Will buy a different brand to replace this one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Amy. Thank you for writing a review about our Insignia Upright Freezer. We know how frustrating it is that it cost you more in repair and you do not able to use this product for your expected time. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Didn't last 3 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 3 years use and it has died costing me hundreds of dollars of food to include deer and fish I harvested. I guess that's what I get for buying and off brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DavidL,
We are really sorry for your experience with this freezer. Your feedback is important to us so we can continue to improve the quality of this product and how it functions. Please contact us at 1-877-467-4289 if you need further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com
Bad Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had freezer for thirteen months and it crapped out right after warranty ran out. Lost $300.00 worth of meat.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re disappointed to hear about your negative experience, JohnH. We’ll investigate and take corrective measures. - Carl | Insignia Support
Short life span
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit seems great at first, but after 16 months it died and costs more to fix than it cost to begin with. A lot of money spent for a worthless ship anchor.
No, I would not recommend this to a friendScott S
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of these units about 2 years ago. 1 just quit cooling and Best buy tells me it would cost more to repair than buying a new one. I guess they are considered disposable.
No, I would not recommend this to a friend