Customer Ratings & Reviews
- Model:
- NS-ATC13SS1
- SKU:
- 6409624
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the ease of use, size, and sensor functionality of the 13 Gal. Automatic Trash Can. Many also appreciate its price, design, and overall appearance, as well as its automatic operation and odor control. However, some customers have expressed concerns about the lid's functionality and battery life, with a few noting issues with its sensitivity.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Lid
TRASH can
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lid barely opened, so we'll see if my opinion changes after I get a new one. Thank goodness for insurance protection.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Skyy,
Thank you for writing a review for our 13 Gal. Automatic Trash Can, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying that the lid bartely opened, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
- Cons mentioned:Lid
No
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for a month. Then the lid stopped opening. Also the base is weak. Spend a few more dollars and get a good one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nothing,
Thank you for taking the time to review our Insignia™ - 13 Gal. Automatic Trash Can - Stainless Steel. I understand you found it uncomfortable to use since it stopped working and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Ok product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for about 2 weeks then we had to take the lid off because it stopped opening. Changed batteries and it still won’t work. Got on sale for $40 so not a big deal.
No, I would not recommend this to a friendNot stainless steel just cheapo metal.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The trash can is not stainless steel but just cheap metal. Probably can last warranty period .Not my choice and going back to BB .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the automatic trash can. I am sorry to read that you had to return the item. We appreciate the feed back.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Not for heavy traffic
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for heavy traffic areas, got it 2021 year November broke 2022 November. Advice is to get 2 year warranty on it when during purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi HabibA,
We apologize for your experience with this product. Your feedback is helpful so we can continue to improve the quality of our products. If you need further assistance, please contact Insignia at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
Poor quality - DO NOT PURCHASE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THE PRODUCT. Item completely stopped working conveniently after the Best Buy return period. So had to use tha manufacturer warranty. Which is seemintly taking longer than we've had the tarsh can. After trying all the troubleshooting recommendations, which failed, they still want the item brought to the store for them to troubleshoot. DO NOT BUY THE PRODUCT.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us regarding your recent purchase. We sincerely apologize for the inconvenience you experienced with the product not functioning as expected. We understand how frustrating it can be when a product fails outside of the return period, and we appreciate your patience while working with the manufacturer on the warranty process.
We acknowledge that the troubleshooting steps may not have resolved the issue for you, and it's not ideal to require a return to the store for further evaluation. Your feedback is valuable, and we will relay your concerns to the appropriate teams to improve our processes and support.
If you have any further questions or need assistance, please feel free to reach out to our customer service team. We’re here to help and want to ensure you have a positive experience moving forward.
Thank you for your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-13-gal-automatic-trash-can-stainless-steel/6409624.p?skuId=6409624
Poor performance.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work all the time. Worked half the time and never know when it will quit. I returned and did not get my full refund of reward points. Another issue with Best Buy returns. Very disappointed.
No, I would not recommend this to a friendCan’t recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It died after a year. It worked well for about a year and then stopped opening.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nathan, Thank you for taking the time to leave a review of our Insignia™ - 13 Gal. Automatic Trash Can - Stainless Steel. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Lid
Not worth the Money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lid will not open after 2 months. I should have returned the item but didn't want to drive to best buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi HailB,
Thanks for taking the time and effort to leave a review our signia™ - 13 Gal. Automatic Trash Can - Stainless Steel. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
- Cons mentioned:Lid
Would not recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using for 2 months, Lid stopped opening. Replaced batteries and lid still doesn’t open.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Please accept my apologies on the behalf of Insignia for the inconvenience caused. Remember that we are here for you and we are going to do always our best to assist you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Broke
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finicky sensor when it was working. After a year and a half the trash can stopped opening completely
No, I would not recommend this to a friendArrived dented
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems very low quality. Packaging should be more protective. It arrived dented. Now I have to deal with the hassle of return. Such a waste of time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the trash can. I am sorry to read that the unit arrived damaged. Kindly contact us if you have any questions or concerns.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Lid
Aromatic lid stopped working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lid stopped working after just 4 months. Bought the protection plan and will be taking this back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi There!
Thank you for taking the time to review our Insignia Automatic Trash Can, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Fair Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a year and now stopped working. Tried with new batteries and made sure it's clear of any obstruction.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AllenF,
We are sorry for your experience with this product. Your feedback is important to us so we can continue to improve the quality of our products. If you need further assistance, please contact Insignia at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
So sad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this it works great but the smell when opened is so bad
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Unhappy,
Thanks for taking the time and effort to leave a review our Insignia™ - 13 Gal. Automatic Trash Can - Stainless Steel. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Wouldn’t recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend, after just two months of having the product the motor does not work and the lid does not or barely opens.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Abii,
Thank you for your review. I'm sorry to read that you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Rest assured we will make every attempt to guide you through this issue do not hesitate in reaching us at https://www.insigniaproducts.com/contact-us.
Insignia Support,
Merjorie
http://www.insigniaproducts.com/
Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like because the touch it’s doesn’t work well! Before they sell something, they need try and check if work well!
No, I would not recommend this to a friendBad choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a very poor purchase. This is the second trash can I bought within a day and neither one worked. I had my family try to get it to work we tried everything. I even called customer support and they couldn’t get it to work. I would definitely not recommend this product.
No, I would not recommend this to a friendAutomation not helpful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The automation part not good. Opens when you walk by. Closes too soon. Holds the bag in place though so that's the only good part
No, I would not recommend this to a friend- Cons mentioned:Lid
Trash Can
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it at first…. Within 6 months lid stopped working properly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Insignia™ - 13 Gal. Automatic Trash Can - Stainless Steel! We understand how annoying is that your Trash Can is not working properly. We would love to assist you further! Please feel free to contact us at the link below.
Insignia Support
Shella
www.insigniaproducts.com/support