Customer Ratings & Reviews
- Model:
- NS-ATC13SS1
- SKU:
- 6409624
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the ease of use, size, and sensor functionality of the 13 Gal. Automatic Trash Can. Many also appreciate its price, design, and overall appearance, as well as its automatic operation and odor control. However, some customers have expressed concerns about the lid's functionality and battery life, with a few noting issues with its sensitivity.
This summary was generated by AI based on customer reviews.
Not built to last!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won’t last! Purchased it Jan 8, 2022/Delivered to me January 11, 2022. Stopped working January 5th 2023. I bought batteries thinking that was the issue. Still didn’t work. Called both Best Buy AND Insignia to determine options….past warranty timeframe (12 months) and no exception was given by either company. Trash product, trash service!
No, I would not recommend this to a friend- Cons mentioned:Battery life
Costco is better
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap quality. It takes 2 D cell. I have both costco and this one. Go buy the costco one.
No, I would not recommend this to a friend Unsatisfied!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not very sensitive to motion. You have to move your hand quite close to get it to open. Very disappointed. JTH
No, I would not recommend this to a friendBrand response from Arely R., Insignia Customer Care
Posted .Hi, There might be two reasons that caused the sensor action slow. 1. Maybe the sensor panel surface is dirty. Please clean the surface; 2. Maybe the batteries are running out. Please change new batteries. Suggest to select alkaline battery, whose battery life will be longer. Thank you!
Trash can
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like. Ended up returning. The opening feature didn’t work on the second day. So glad I could return.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there. Thank you for leaving a review on nsignia™ - 13 Gal. Automatic Trash Can. We are sorry to know that the trash can did not work on the second day of using it. I am glad to hear that you were able to return it though. In any case, this issues happen again on ay of your Insignia Products, please contact us through the link below and we will be happy to accommodate you.
Mary II Insignia Products II Please visit https://www.insigniaproducts.com/
Frustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't usually like to leave a negative review. This trash can is a perfect size for my kitchen. It was working for a couple of weeks. And now the senser does not work even if I push the button to operate manually. I have to take a lid off each time I use. Very inconvenient. As it has passed the date for returning, I got stuck with it. I should have sticked to the one with step on.
No, I would not recommend this to a friendExpensive metal
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is to expensive for what it does you can get a regular can cheaper
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Sandisk,
Hi Sandisk,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Good thing it was cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great can but i should have bought a regular step on lift can. The electronic sensing lift did not work at all.
No, I would not recommend this to a friend- Cons mentioned:Lid
Trash trashcan
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lid stopped working already after less than 2 months. Would not recommend.
No, I would not recommend this to a friend Broke right after return period
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The opener has stopped opening when I wave my hand and when it does register my hand it’s only opening up an inch high. It worked for about a month how it should. It is not returnable anymore and of course broke after the return period. Also spent easily open by hand now that it’s broken. Wish it had an easy lift by hand as a backup when the electric part broke
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Please make sure In the bearing part of the lid, there is no garbage stuck to it. If not works as well, please try to reset the lid.
The 24 hours factory reset goes as well:
Start by switching off the units.
Then remove the batteries from its compartment for a full 24 hours.
During the 24 hours while the unit is off, you can wipe down the sensor with a damp cloth or disinfection wipe.
Once the 24 hours passed you can insert good working batteries to the unit and switch it back on.
The unit should be reset and work properly.
Insignia Support,
Richard
www.insigniaproducts.com/support
- Cons mentioned:Lid
Doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lid stopped working right after the return period ended
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Veerodriquez,
Thank you for writing a review for our Insignia 13 Gal. Automatic Trash Can - Stainless Steel, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying that the unit stopped working, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Garbage head no opening
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I put my hand over the sensors its not opening. It was at first, then a week later it’s stopped.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jonniekash,
Please make sure In the bearing part of the lid, there is no garbage stuck to it. If still not works as well, please try to reset the lid.
The 24 hours factory reset goes as well:
Start by switching off the units.
Then remove the batteries from its compartment for a full 24 hours.
During the 24 hours while the unit is off, you can wipe down the sensor with a damp cloth or disinfection wipe.
Once the 24 hours passed you can insert good working batteries to the unit and switch it back on.
The unit should be reset and work properly.
PS: The sensor is next to the open button and the hands can't be too close together or too far away. Otherwise it's out of range.
Garbage can gone wrong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. It stopped working after the second day. I will never buy again................................................................................................................................................................................................................................................................................
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Grandma,
Thank you for the review.I understand and read you are having issues with the automatic trash can. I know how inconvenient this must be for you. Rest assured we will make every attempt to guide you through this issue do not hesitate in reaching us at https://www.insigniaproducts.com/contact-us .
Insignia Support
Merjorie
www.insigniaproducts.com/support
- Cons mentioned:Lid
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had to send this back twice cause the top would've open.
No, I would not recommend this to a friend Incomplete bin
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return this item as it was missing the bucket liner which should be a necessary inclusion.
No, I would not recommend this to a friendDamaged Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have been a wonderful trash can, but it arrived with damaged packaging and severely dented.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it, but it stopped working and it’s not even a year old.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MariaP,
Thank you for taking the time to review our Insignia™ - 13 Gal. Automatic Trash Can - Stainless Steel. I understand you found it uncomfortable to use since it stopped working and it's not even a year old and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Trash before Trash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work straight out off box. Returned at store store . Store could not get me a replacement at the price i paid for online this seems to be the Best Buy way lately for me. will buy another trash can on Amazon
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SamIAm,
Thank you for taking time to write a review our Insignia™ - 13 Gal. Automatic Trash Can - Stainless Steel. We don't take your concerns lightly. We will definitely look into this matter for you. We appreciate your feedback.
Dina || Insignia Support || https://www.insigniaproducts.com/
Pass on this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door does not open wide enough - have to lift it manually to throw things away
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jkuch5!
Thank you for taking the time to review our Insignia - 13 Gal. Automatic Trash Can, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
To small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on sale was not what i was expecting looked alot bigger in the ad
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .i there! Thank you for writing a review about our Automatic Trash Can! We know how frustrating is that your having an issue purchasing the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get
assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Eh it’s ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s difficult to get it set so it automatically opens & shuts.
No, I would not recommend this to a friend