Customer Ratings & Reviews
- Model:
- NS-ATC13SS1
- SKU:
- 6409624
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the ease of use, size, and sensor functionality of the 13 Gal. Automatic Trash Can. Many also appreciate its price, design, and overall appearance, as well as its automatic operation and odor control. However, some customers have expressed concerns about the lid's functionality and battery life, with a few noting issues with its sensitivity.
This summary was generated by AI based on customer reviews.
Do not purchase, lid breaks after a few months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic behind the mechanism that lifts the lid cannot handle the stress of consistent lifting for six months. Do not waste your money on this product as it will become literal trash.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 13 Gal. Automatic Trash Can! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Defective!!! Did Not Work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged! Did not work brand new out the box. I thought battery was bad so I replaced batteries but still same issue! Returning item :(
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, Sandy. We sincerely apologize for the inconvenience you faced with the trash can. Your feedback is important to us, and we are committed to improving our products and services. Thank you for bringing this to our attention. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-gal-automatic-trash-can-stainless-steel/6409624.p?skuId=6409624
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if the one I received was defective or not but it wouldn’t even recognize my hand unless it was right in front of the sensor and sometimes it still wouldn’t even work! Very disappointed in this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our Automatic Trash Can, I truly apologize that you're going through this situation, I know it can be disappointing. I'd like to ask you to contact our support team, they will be more than happy to further assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Automatic trash can
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt like this trash can i had to be moving my hands in every direction before the trash can would sense my hand and open. Too exhausting for something that should be automatic. I returned it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kenny,
Thank you for letting us know your experience with the Insignia Automatic Trash Can. I know how exasperating it can be to move everywhere for the sensor to detect you. I will be taking your helpful comments to our creative department so they can check further in this problem and so we can keep bringing you the best items for just the right price. Please, feel free to contact us in case you ever need assistance.
Gaby G. Insignia Products | https://www.insigniaproducts.com/contact-us
Mad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money unless you add protection, Insignia will not work with you to,repair or replace it. Save your money. I am done spending money at Best Buy!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for writing a review about our Insignia- 13 Gal. Automatic Trash Can - Stainless Steel. We know how annoying is when the unit is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Still out in decision
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for set of batteries but after replacing opened 2 inches then zero. Trouble shooted with customer service waiting to return to try another one
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
We apologize to read that the unit is working properly. Here at Insignia, we prioritize your experience and it is our top priority to mke sure that you full used the unit. We would love to help you escalate this issue with our team. Please call our customer service team at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Gem
Insignia Support
www.insigniaproducts.com/support
Made sure it meet your need
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned because it was cheaply made. It look nice, but not sturdy at all. To thin and light, lid heavy because of D batteries
No, I would not recommend this to a friendTrash can is trash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash can is Trash. Doesnt open when you walk up or wave. Gotta hit the button? Sort of defeats the purpose and misrepresents the term 'automatic'
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
I would like to express my concern about your experience with this Automatic Trash Can. We deeply care about the performance of our products and I would like to further review your situation. You can reach us at the link below.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Unreliable product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product. Stopped working in two months. Order states that it is unreturnable to store.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Automatic Trash Can! We know how annoying is when a product stops working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
I know why it was on sale
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. The sensor activated lid stopped working within 3 months. Now it’s just a regular trash can with a lid that doesn’t open.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 13 Gal. Automatic Trash Can! We know how frustrating is that your unit lid stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Not Working Anymore
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this last February 2022 and not its not properly working. It will only open by like 15degrees. Also sensor is also not working properly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Wilson,
Thank you for writing a review with our Insignia™ - 13 Gal. Automatic Trash Can - Stainless Steel. I know how can be this frustrating not being able to fully used the product. In this case, please call our customer service team for us to escalate this. You can call them at 877-467-4289 at your most convenient time.
Gem
Insignia Products
Please visit https://www.insigniaproducts.com/
Trash Can
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.received damaged and having the darnest time trying to retuen it. Your instruction are not clear enough for me,
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi There!
Thank you for taking the time to review our Insignia - 13 Gal. Automatic Trash Can - Stainless Steel, we are very sorry to heard you are experiencing this issue with one of our products, to help you problem please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we are more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Malfunctiona after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctioned right after the 1 year warranty ended. Not worth the money and doesn't last long.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - 13 Gal. Automatic Trash Can. I know that this could be an unfortunate situation that it malfunctioned right after the 1 year warranty ended, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Irene
www.insigniaproducts.com/support
Had to replace it and still stopped working
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to the store and replaced it within a couple of months, second unit lasted 4 months again. Not worth it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KristoN,
Thanks for taking the time and effort to leave a review with ourInsignia™ - 13 Gal. Automatic Trash Can - Stainless Steel. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Very low quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this on sale, does not come with batteries. The plastic top is very fragile and it stopped working on the first day. Had to return it.
No, I would not recommend this to a friendDamaged
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge dent. No damage to the box but had to return as the dent was way too noticeable. Flimsy material don’t recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Buttmuncher,
Thanks for taking the time and effort to leave a review our Insignia™ - 13 Gal. Automatic Trash Can - Stainless Steel. We sincerely apologize for this disappointing experience that you had with our product because of the huge dent. We will use the feedback to make us better and to ensure this doesn’t happen again. All feedback is highly appreciated, as it enables us to further develop our products and services. If you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Trash can is trash.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 months later and the sensor is no longer working. It worked great for the first 4mo now it’s exactly what you put in it… trash.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello There,
Thank you very much for taking the time to review our Insignia - 13 Gal. Automatic Trash Can - Stainless Steel. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible broke with less one month of of usage I though was due low batteries purchase new one. Nop kid still wouldn’t open
No, I would not recommend this to a friendDO NOT BUY IT
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible item it broke within the first 4 months that I had it. Do not buy it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello XXXX,
Thank you for your review. I'm sorry to read that you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Rest assured we will make every attempt to guide you through this issue do not hesitate in reaching us at https://www.insigniaproducts.com/contact-us.
Insignia Support,
Merjorie
http://www.insigniaproducts.com/
Poor quality. Broke
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked okay at first. However, it broke right after the short return window… wasted my hard earned money :(
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Josh. Thank you for taking the time to leave a review on Insignia™ - 13 Gal. Automatic Trash Can - Stainless Steel. I understand that you are upset after experiencing this issue on the product just right after your return period end. Please do not hesitate to contact us to further assist you.
- Mary II Insignia Products Customer Support II https://www.insigniaproducts.com/