Customer Ratings & Reviews

I bought the insignia freezer based on the reviews. It turned out to be a great mistake. I have bought the Best Buy 5 years protiction plan, so it would make my life easy dealing with any issues with the freezer in the future, and that turned out to be a joke. The freezer, which is the product of a company owned by Best Buy, broke after less than a month. I have been trying to get it repaired or replaced for more than ten days with no solution. I called the geek squad, and they promised to replace it, but that was an empty promise. Since then, I have been calling only to reach China, Banama city offices, and they have no idea how to handle the problem. It is my fault for buying that brand and also to trust Best Buy, which it is not what it used to be. So far, they do not deserve even one star.

freeze food very fast, within 30mins , good for storing frozen food.

Very nice looking, nice light inside and the baskets are a good size.

Very Good freezer and it has security features. Recommend to others

Its works great but the light inside is blown already

Nice freezer - comes with 3 baskets for organization. They are a little flimsy, but should work fine if not overloaded with heavy items.

The entire experience was great. I will shopping there again soon.

Needs lower dividers, it is very hard to keep things in order without them, would be a lot easier to utilize the space.

Very nice and a good price. I’m glad I stopped in.

love it delivery guys so nice everything was amazing

The associated did not exnaylage I was waiting for 30 minutes before someone come to help they were seating on their phone.

Nice love the led light only thing thats a pain is when it seals it seals lol have to pull up hard a few times to get it opened

Bought this freezer to store our annual bulk meat purchases. Just opened it 13 month since purchase and it's cold inside but my items are THAWED. "That's ok, though, stuff happens and I bought the Geek Squad protection plan," I thought. Nope. While I do have the 3 years of protection in order for me to have the item diagnosed/repaired I have to bring it into the store since this 14.0 cubic foot freezer is INELIGIBLE FOR AT HOME REPAIR!!! HOW ON EARTH DOES THIS MAKE SENSE??????? Support people on bestbuy.com said this wouldn't be an issue because someone could come pick it up as part of the service plan but after calling the 800 number they give you to schedule the appointment I'm told that's not a thing and then had a rep place me on mute and then cold transfer me to a different rep because I guess as a customer service rep serving customers is not part of his job responsibilities.

Great value for the money. Works perfectly.love it

If I could give this item a zero I would. It stopped working 18 days into me having it Best Buy said there was nothing they could do for me it was past the 15 days and the manufacturer refused to assist me told me the item had to be in my home for 30 day+ in order to process a manufacturer defect. I want my money back please do not waste your money.

Works well but has a poor leveling system obviously designed to cut costs.

Works great, cold and energy efficient very roomy inside

Helpful, listened to my concerns and answeted all questions

Freezer creates a vacuum when lid is closed. Very hard to open. Tore handle and lid drying to open. Bought two, only one had the issue, that is reason for 2 stars instead of 1. BestBuy wants me to schedule appointment and drive the freezer down to them, to take a look at it for warranty. Pictures and video won't work. Seriously?

Great freezer alot of space to store food and many other things.