Customer Ratings & Reviews
- Model:
- NS-CZ14WH2
- SKU:
- 6444379
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the 14.0 Cu. Ft. Garage-Ready Chest Freezer's overall performance, capacity, and size as major advantages, highlighting its suitability for garage use and ample storage. The freezer is also praised for its effective temperature control and quiet operation. However, some customers have expressed concerns about the lock's quality.
This summary was generated by AI based on customer reviews.
Good buy for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was excellent, I just started using it so can’t really say, the outside is hot when turned on. It’s slow to freeze. 24hrs no solid ice
No, I would not recommend this to a friendSTILL WITHOUT THE LOCK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer came with a MISSING PIECE (LOCKING MECHANISM).
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, Jumpbox. We’re sorry to hear that your freezer arrived missing the locking mechanism. We strive to ensure our products meet high-quality standards, and we appreciate your feedback. If there's anything we can do to assist you, please don't hesitate to reach out. Tine | Insignia Support
New freezer died and noone will fix it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 17 months, the freezer won't cool anymore! Called Insignia tech support and they asked a bunch of rudimentary questions (like is it against a wall and is the door closed), but then said they couldn't do anything about it! Called BestBuy and the Geek Squad technician told me they couldn't fix it, that they don't work on chest freezers. JUNK!! Waste of money!! Just past the warranty, it dies, and noone will fix it?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for writing a review about our Insignia™ - 14.0 Cu. Ft. Chest Freezer - White. We know how annoying is when the unit is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Zero stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS FREEZER. I purchased this freezer on 6/4/2021 and it stopped working a month later. I called Bestbuy and they just gave me a customer service number to call. They said they couldn’t help me because it has been past 15 days. Brand new freezer not working after a month, yeah I’m not a happy customer!!!
No, I would not recommend this to a friendafter a year, lost a steer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after one year, it turns on but does not cool. I would stay away from LG foreign sourced freezers. I lost $4000 worth of Wagyu meat
No, I would not recommend this to a friendThis Deep Freezer is a piece of nothing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer stop working in less than 10 month. I don’t think this is reliable product. The starter relay went bad. I also doubt Best Buy is going to repair or replace it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear that your freezer stopped working within such a short time. We understand how frustrating it is when a product doesn't meet expectations, especially when it involves essential appliances. Your feedback is important and will be shared with our team to help improve product reliability and customer support moving forward.
Keith | Insignia Support
DO NOT BUY!!! Terrible Quality!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most brands have an extended warranty on compressors, but they do not. Compressor went out on mine in a year and a half and it would cost more for them to come look at it and tell me it can't be fixed then to buy a new one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AustinP,
Thank you for sharing your feedback about the Insignia™ 14.0 Cu. Ft. Garage-Ready Chest Freezer. We're sorry to hear about the issues you've experienced with the compressor and the lack of an extended warranty. We understand how frustrating it can be when a major appliance fails and the cost of repairs is high.
Your feedback is important to us, and we will investigate this matter further to improve our products and warranty policies. If you need assistance or have any additional concerns, please feel free to reach out. -Emman | Insignia Products
Can’t reopen without locked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open once , close without lock can’t reopen…. This product not working wells
No, I would not recommend this to a friendshould be Energy Efficient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should be energy star compliance. All things sold should be energy efficient.
No, I would not recommend this to a friendIt’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 3 of these for my business. They are ok. The wiring of the electric cord that plugs into the outlet was loose. I had to tighten them down
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 14.0 Cu. Ft. Chest Freezer and Thank you for choosing our product!
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Stopped working after 7 months!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 7 months. Was never packed full or exposed to elements. Still looks brand new but won't freeze. Working with warranty to hopefully get this resolved.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your experience with the Insignia 14.0 Cu. Ft. Garage-Ready Chest Freezer. It's frustrating when a product stops working, especially after such a short period of time. It sounds like you've taken the right step by working with the warranty to seek a resolution. We appreciate your feedback and hope that the warranty process goes smoothly for you and that you can find a satisfying solution soon. Thank you for sharing your experience—it helps others be informed about potential issues. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-14-0-cu-ft-garage-ready-chest-freezer-white/6444379.p?skuId=6444379
The worst appliance ever!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only appliance I've bought and get no help fixing it. Told I can bring it in to possibly get it fixed by "the geek squad" what a joke, thats just plan crazy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi YOULOOK,
We're very sorry to hear about your experience with the Insignia™ 14.0 Cu. Ft. Garage-Ready Chest Freezer. We understand how frustrating it can be when you don't receive the support you need. Your feedback is important to us, and we will work to improve our customer service. Please contact our customer support team directly so we can assist you further and find a solution. Emman | Insignia Products
Sucks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Management gave me damaged product still have not received my $100 credit. I was lied to, and cannot get a gold of a manager! Worst customer service!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about your experience. Receiving a damaged product and not getting your credit promptly is frustrating, and we apologize for any inconvenience this has caused. Your feedback is important, and we'll work on improving our service. Thank you for bringing this to our attention. - Carl | Insignia Products
Poor quality freezer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most cheapest quality I have ever purchased.less than 2 years the compressor went bad. They have no warranty on their products.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about your experience with the product and the issue with the compressor. Your comments are important to us, and we encourage you to reach out to our support team for assistance. We take product quality and customer satisfaction very seriously and want to ensure that every customer is satisfied with their purchase. Keith | Insignia Support
Lid not well insulated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had my freezer plugged up for a few days to get cold. I had a towel laying on top of the lid when I picked it up this afternoon, I noticed the towel was very cold. It doesn't seem to have any leaks around the gasket, but the lid cannot be very insulated if it can make something on the outside get cold. I am very disappointed and am not looking forward to letting my husband know he will have to return the freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Sand,
Thank you for writing a review about our Insignia™ - 14.0 Cu. Ft. Garage Ready Chest Freezer - White.We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Product
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Upper part not getting old.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer getting cold but not freezing, only ran 3 times for about 8 hours. Going to run 12 hours and see how cold.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 14.0 Cu. Ft. Garage Ready Chest Freezer. I understand that Freezer getting cold but not freezing. That can be upsetting But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Irene
www.insigniaproducts.com/support
Mr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer was delivered on time and employees were very polite and helpful. I am very satisfied with my purchase.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JackH,
Thank you for writing a review about our Insignia™ - 14.0 Cu. Ft. Garage Ready Chest Freezer - White.We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Product
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Unhappy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light went out the very next day after delivery. This was communicated twice, and no one has taken care of it yet. The freezer was delivered with a deny, in which i also communicated, and nothing was done about it, as well.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you've experienced with the light in your freezer going out shortly after delivery and for the delay in addressing both issues you've communicated. It is our priority to ensure that all our customers receive prompt and effective service, and we regret that we have not met those standards in your case. Your feedback is valuable, and we are committed to resolving these issues promptly. Please reach out to our customer service team at your earliest convenience so we can arrange for a replacement light and address the denial in your freezer. Thank you for your patience, and we look forward to making this right for you. Keith | Insignia Support https://www.bestbuy.com/site/insignia-14-0-cu-ft-garage-ready-chest-freezer-white/6444379.p?skuId=6444379
Food will spoil
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working In first 2 months. Best Buy won’t fix and to get insignia to do anything will take 2 months. When I have food going bad.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding the Insignia™ 14.0 Cu. Ft. Garage-Ready Chest Freezer. We appreciate you bringing your experience to our attention, especially regarding the promptness of service. Your comments regarding the timely assistance are important for us to understand how we can improve our support process. We value your insights and hope that your experience serves as a catalyst for us to enhance our services. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-14-0-cu-ft-garage-ready-chest-freezer-white/6444379.p?skuId=6444379
Light does not work after a few months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the freezer at the end of August 2023 and by November 2023 the light has gone out. Hopefully Best Buy or the manufacturer will repair the light. This must be a lower end freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MichelleR,
Thank you for writing a review about our 14.0 Cu. Ft. Garage Ready Chest Freezer - White. We know how frustrating it is that the light has gone out. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie|Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285