Customer Ratings & Reviews
- Model:
- NS-CZ14WH2
- SKU:
- 6444379
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the 14.0 Cu. Ft. Garage-Ready Chest Freezer's overall performance, capacity, and size as major advantages, highlighting its suitability for garage use and ample storage. The freezer is also praised for its effective temperature control and quiet operation. However, some customers have expressed concerns about the lock's quality.
This summary was generated by AI based on customer reviews.
dividers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs lower dividers, it is very hard to keep things in order without them, would be a lot easier to utilize the space.
I would recommend this to a friendlighting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Interior light went out in 18 months. Was nice while it was working
I would recommend this to a friendWorks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, cold and energy efficient very roomy inside
I would recommend this to a friendBroken at 1 yr & INELIGIBLE for in-home GS service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this freezer to store our annual bulk meat purchases. Just opened it 13 month since purchase and it's cold inside but my items are THAWED. "That's ok, though, stuff happens and I bought the Geek Squad protection plan," I thought. Nope. While I do have the 3 years of protection in order for me to have the item diagnosed/repaired I have to bring it into the store since this 14.0 cubic foot freezer is INELIGIBLE FOR AT HOME REPAIR!!! HOW ON EARTH DOES THIS MAKE SENSE??????? Support people on bestbuy.com said this wouldn't be an issue because someone could come pick it up as part of the service plan but after calling the 800 number they give you to schedule the appointment I'm told that's not a thing and then had a rep place me on mute and then cold transfer me to a different rep because I guess as a customer service rep serving customers is not part of his job responsibilities.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re truly sorry to hear about the issues you’ve encountered with your freezer and the frustration with the Geek Squad protection plan. It’s disappointing to learn that your items thawed despite the freezer being cold inside and that the service plan did not meet your expectations. We understand how inconvenient it is to have to bring a large 14.0 cubic foot freezer into the store for repair. Your feedback about the support you received is concerning, and we apologize for any inconvenience caused. Please reach out to our customer service team again so we can try to find a better resolution for you. Your satisfaction is important to us, and we’re here to help.
Keith | Insignia Support
Problem solver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Helpful, listened to my concerns and answeted all questions
I would recommend this to a friendTerrible product and manufacturer company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this item a zero I would. It stopped working 18 days into me having it Best Buy said there was nothing they could do for me it was past the 15 days and the manufacturer refused to assist me told me the item had to be in my home for 30 day+ in order to process a manufacturer defect. I want my money back please do not waste your money.
No, I would not recommend this to a friendHandle and lid broke after a couple weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer creates a vacuum when lid is closed. Very hard to open. Tore handle and lid drying to open. Bought two, only one had the issue, that is reason for 2 stars instead of 1. BestBuy wants me to schedule appointment and drive the freezer down to them, to take a look at it for warranty. Pictures and video won't work. Seriously?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 14.0 Cu. Ft. Garage Ready Chest Freezer - White, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
Good buy for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was excellent, I just started using it so can’t really say, the outside is hot when turned on. It’s slow to freeze. 24hrs no solid ice
No, I would not recommend this to a friend- Pros mentioned:Capacity
Great Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great freezer alot of space to store food and many other things.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Keyta, it seems that you're satisfied with your new freezer, and it provides you an ample space for storing food and other items. Customer satisfaction is our top priority. If you need anything else, please let us know. Have a great day ahead! Patricia | Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
New freezer died and noone will fix it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 17 months, the freezer won't cool anymore! Called Insignia tech support and they asked a bunch of rudimentary questions (like is it against a wall and is the door closed), but then said they couldn't do anything about it! Called BestBuy and the Geek Squad technician told me they couldn't fix it, that they don't work on chest freezers. JUNK!! Waste of money!! Just past the warranty, it dies, and noone will fix it?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for writing a review about our Insignia™ - 14.0 Cu. Ft. Chest Freezer - White. We know how annoying is when the unit is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Zero stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS FREEZER. I purchased this freezer on 6/4/2021 and it stopped working a month later. I called Bestbuy and they just gave me a customer service number to call. They said they couldn’t help me because it has been past 15 days. Brand new freezer not working after a month, yeah I’m not a happy customer!!!
No, I would not recommend this to a friendSTILL WITHOUT THE LOCK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer came with a MISSING PIECE (LOCKING MECHANISM).
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, Jumpbox. We’re sorry to hear that your freezer arrived missing the locking mechanism. We strive to ensure our products meet high-quality standards, and we appreciate your feedback. If there's anything we can do to assist you, please don't hesitate to reach out. Tine | Insignia Support
This Deep Freezer is a piece of nothing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer stop working in less than 10 month. I don’t think this is reliable product. The starter relay went bad. I also doubt Best Buy is going to repair or replace it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear that your freezer stopped working within such a short time. We understand how frustrating it is when a product doesn't meet expectations, especially when it involves essential appliances. Your feedback is important and will be shared with our team to help improve product reliability and customer support moving forward.
Keith | Insignia Support
should be Energy Efficient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should be energy star compliance. All things sold should be energy efficient.
No, I would not recommend this to a friendDO NOT BUY!!! Terrible Quality!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most brands have an extended warranty on compressors, but they do not. Compressor went out on mine in a year and a half and it would cost more for them to come look at it and tell me it can't be fixed then to buy a new one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AustinP,
Thank you for sharing your feedback about the Insignia™ 14.0 Cu. Ft. Garage-Ready Chest Freezer. We're sorry to hear about the issues you've experienced with the compressor and the lack of an extended warranty. We understand how frustrating it can be when a major appliance fails and the cost of repairs is high.
Your feedback is important to us, and we will investigate this matter further to improve our products and warranty policies. If you need assistance or have any additional concerns, please feel free to reach out. -Emman | Insignia Products
It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 3 of these for my business. They are ok. The wiring of the electric cord that plugs into the outlet was loose. I had to tighten them down
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 14.0 Cu. Ft. Chest Freezer and Thank you for choosing our product!
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
after a year, lost a steer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after one year, it turns on but does not cool. I would stay away from LG foreign sourced freezers. I lost $4000 worth of Wagyu meat
No, I would not recommend this to a friendStopped working after 7 months!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 7 months. Was never packed full or exposed to elements. Still looks brand new but won't freeze. Working with warranty to hopefully get this resolved.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your experience with the Insignia 14.0 Cu. Ft. Garage-Ready Chest Freezer. It's frustrating when a product stops working, especially after such a short period of time. It sounds like you've taken the right step by working with the warranty to seek a resolution. We appreciate your feedback and hope that the warranty process goes smoothly for you and that you can find a satisfying solution soon. Thank you for sharing your experience—it helps others be informed about potential issues. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-14-0-cu-ft-garage-ready-chest-freezer-white/6444379.p?skuId=6444379
Sucks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Management gave me damaged product still have not received my $100 credit. I was lied to, and cannot get a gold of a manager! Worst customer service!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about your experience. Receiving a damaged product and not getting your credit promptly is frustrating, and we apologize for any inconvenience this has caused. Your feedback is important, and we'll work on improving our service. Thank you for bringing this to our attention. - Carl | Insignia Products
Lid not well insulated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had my freezer plugged up for a few days to get cold. I had a towel laying on top of the lid when I picked it up this afternoon, I noticed the towel was very cold. It doesn't seem to have any leaks around the gasket, but the lid cannot be very insulated if it can make something on the outside get cold. I am very disappointed and am not looking forward to letting my husband know he will have to return the freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Sand,
Thank you for writing a review about our Insignia™ - 14.0 Cu. Ft. Garage Ready Chest Freezer - White.We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Product
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285