Customer Ratings & Reviews
- Model:
- NS-CZ14WH2
- SKU:
- 6444379
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the 14.0 Cu. Ft. Garage-Ready Chest Freezer's overall performance, capacity, and size as major advantages, highlighting its suitability for garage use and ample storage. The freezer is also praised for its effective temperature control and quiet operation. However, some customers have expressed concerns about the lock's quality.
This summary was generated by AI based on customer reviews.
Can’t reopen without locked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open once , close without lock can’t reopen…. This product not working wells
No, I would not recommend this to a friendUpper part not getting old.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer getting cold but not freezing, only ran 3 times for about 8 hours. Going to run 12 hours and see how cold.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 14.0 Cu. Ft. Garage Ready Chest Freezer. I understand that Freezer getting cold but not freezing. That can be upsetting But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Irene
www.insigniaproducts.com/support
The worst appliance ever!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only appliance I've bought and get no help fixing it. Told I can bring it in to possibly get it fixed by "the geek squad" what a joke, thats just plan crazy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi YOULOOK,
We're very sorry to hear about your experience with the Insignia™ 14.0 Cu. Ft. Garage-Ready Chest Freezer. We understand how frustrating it can be when you don't receive the support you need. Your feedback is important to us, and we will work to improve our customer service. Please contact our customer support team directly so we can assist you further and find a solution. Emman | Insignia Products
Unhappy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light went out the very next day after delivery. This was communicated twice, and no one has taken care of it yet. The freezer was delivered with a deny, in which i also communicated, and nothing was done about it, as well.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you've experienced with the light in your freezer going out shortly after delivery and for the delay in addressing both issues you've communicated. It is our priority to ensure that all our customers receive prompt and effective service, and we regret that we have not met those standards in your case. Your feedback is valuable, and we are committed to resolving these issues promptly. Please reach out to our customer service team at your earliest convenience so we can arrange for a replacement light and address the denial in your freezer. Thank you for your patience, and we look forward to making this right for you. Keith | Insignia Support https://www.bestbuy.com/site/insignia-14-0-cu-ft-garage-ready-chest-freezer-white/6444379.p?skuId=6444379
Mr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer was delivered on time and employees were very polite and helpful. I am very satisfied with my purchase.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JackH,
Thank you for writing a review about our Insignia™ - 14.0 Cu. Ft. Garage Ready Chest Freezer - White.We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Product
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor quality freezer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most cheapest quality I have ever purchased.less than 2 years the compressor went bad. They have no warranty on their products.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about your experience with the product and the issue with the compressor. Your comments are important to us, and we encourage you to reach out to our support team for assistance. We take product quality and customer satisfaction very seriously and want to ensure that every customer is satisfied with their purchase. Keith | Insignia Support
Food will spoil
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working In first 2 months. Best Buy won’t fix and to get insignia to do anything will take 2 months. When I have food going bad.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding the Insignia™ 14.0 Cu. Ft. Garage-Ready Chest Freezer. We appreciate you bringing your experience to our attention, especially regarding the promptness of service. Your comments regarding the timely assistance are important for us to understand how we can improve our support process. We value your insights and hope that your experience serves as a catalyst for us to enhance our services. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-14-0-cu-ft-garage-ready-chest-freezer-white/6444379.p?skuId=6444379
Light does not work after a few months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the freezer at the end of August 2023 and by November 2023 the light has gone out. Hopefully Best Buy or the manufacturer will repair the light. This must be a lower end freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MichelleR,
Thank you for writing a review about our 14.0 Cu. Ft. Garage Ready Chest Freezer - White. We know how frustrating it is that the light has gone out. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie|Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Capacity
Freezer Upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an upgrade to our older/smaller freezer which we were having problems with trying to find what we needed. Now we can actually see what we have as this is twice the size we had before. We also like the light inside so we can see even more! We are very pleased
I would recommend this to a friend Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our freezer didn’t last a week and ruined all of our food. Not happy with this purchase at all.
No, I would not recommend this to a friendFictitious freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If only they could have delivered in 7 weeks. Not schedule 3 times and no call no show. If its not in front of you dont bother
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 14.0 Cu. Ft. Garage-Ready Chest Freezer. We understand that you are having issues with your order. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your complaint.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not to sure about this product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new out the box the freezer didn’t not work at all wouldn’t get cold it took them about a week to get me a new one
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Billsmafia,
We are very sorry to read that the freeze you received did not work and would not get cold. Do not hesitate to let us know if you ever need any help with it, remember that we are here for you and we are going to do always our best to assist you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Damaged product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The package was not damaged but the freezer was damaged during delivery.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 14.0 Cu. Ft. Garage-Ready Chest Freezer. We appreciate your input regarding the delivery condition, and your feedback is valuable as it helps us improve the shipping process. We're glad to have your insights and of course, your satisfaction is important to us! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-14-0-cu-ft-garage-ready-chest-freezer-white/6444379.p?skuId=6444379
Perfect Garage Unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This chest freezer has been with us the past year and it has made such a difference for saving during these tough times and prepping food at home for the whole family. Really good size for packing in a ton of food and keeping it for long term storage. We haven't had any issues with the freezer and even ice buildup has been quite minimal. We live in a dry environment with low humidity. Summers get up to 109 degrees but our garage holds in the upper 80s in the summer and I have not heard the compressor struggling to keep temperature. The nice thing with these units is that when you open them, you don't have the amount of cold air escaping as you would a vertical fridge, since cold hair is heavy and sits at the bottom of the chest freezer. Insignia has been coming into the market with some good quality products at much more attractive prices and we love it. We hope we have this thing for many years to come. Highly recommend having one in the garage for families that cook!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jonathan, thank you for sharing such a detailed look at your experience with the Insignia chest freezer. It’s impressive to hear how well it has handled your garage conditions, offered plenty of room for long‑term storage, and supported your family’s meal prep throughout the year. We appreciate you taking the time to tell your story.
Poojitha | Insignia
- Pros mentioned:Size
Insignia 14 cu. ft. Freezwe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love this freezer! It works wonderfully and is much roomier than I expected. Ordered it right before the holidays and delivery was super fast. I highly recommend this freezer. Especially when it’s on sale. It’s affordable! Most other brands elsewhere were two to four hundred dollars more expensive.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JodyW,
Thank you for your enthusiastic feedback! We're thrilled to hear that you love your Insignia™ Garage-Ready Chest Freezer and that it exceeded your expectations in terms of space and performance. It's great to know that the delivery was fast and that you found it to be an affordable option, especially compared to other brands. We appreciate your recommendation and hope you continue to enjoy your new freezer! Patricia | Insignia Support
- Pros mentioned:Capacity, Temperature control
Insignia Deep freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love tge space in it and how the temperature control is at the front and not the back. The light on the inside is a bonus
I would recommend this to a friend - Pros mentioned:Overall performance
Good value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've got 4 of these. They're reasonably priced and do what you want them to do. Only change I'd suggest is the temperature control locks the top for long enough to do 3 dances, deliver a Shakespearean monologue, and bake a round of biscuits. If you need to get in and out a lot, it's a pain. Other than that, they're great.
I would recommend this to a friend Very happy with the purchase, delivery of freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer received quickly through BestBuy delivery and without any damage. Friednly delivery personnel helped unload and locate my freezer in garage. The freezer was quick and easy to setup with clear instructions on installing the handle and lock. After 3 weeks now the freezer has been working perfectly. Very happy with the purchase. Thanks.
I would recommend this to a friendA great unit at a great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, the price of the unit was very good, about the same as other units half of this size. More importantly, the quality is superb. It is so quiet that I thought it wasn't even running. The advertised low temperature range is minus 11, but this unit easily runs at around minus 20. I am very happy with this purchase.
I would recommend this to a friendSo far, so good.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited 24 hours before plugging it in and didn't put anything in it for 12. I bought freezer totes for organization. Everything seems to be running smoothly and it's very quiet since I let it sit before turning it on.
I would recommend this to a friend