Customer Ratings & Reviews
- Model:
- NS-RTM14WH5
- SKU:
- 6595153
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, spacious capacity, and ideal size of the 14.2 Cu. Ft. Top-Freezer Refrigerator. Many appreciate its quiet operation, simple design, and accurate temperature control. However, a few customers have noted concerns about the shelf quality.
This summary was generated by AI based on customer reviews.
Defective product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was given a defective product. There was no power cord with the refrigerator. No way to plug into the socket.
No, I would not recommend this to a friendVery dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thw frdih3 door doesnt close, if yoi dont slam it and make sure its shut it will pop open.
No, I would not recommend this to a friend- Pros mentioned:Overall performance, Size
Great Value!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great size for smaller spaces. Works great. Cools quick and stays cold! Delivery was perfect as well.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RobertS! Thank you for your feedback! We're delighted to hear that the Insignia™ 14.2 Cu. Ft. Top-Freezer Refrigerator is a great fit for your space and performs well. It's wonderful to know that it cools quickly and stays cold, and that the delivery was perfect. Enjoy your new refrigerator! |Angelica| Insignia Products|
Good Refrigerator/bad order ststemh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with the refrigerator I ordered. The size is perfect for my use. And the delivery men were very friendly, knowledgeable and quick. My only issue dealt with the initial order. My old refrigerator broke down and I went online to find a quick replacement and The did told be I could get this item in 2 days and someone would call with delivery window. I have confirmation in my email with that delivery date. No one called, so I called and was told, NO it would be 2 more days (despite my email confirmation). Then it changed to Friday mid conversation. Very bad
I would recommend this to a friend- Pros mentioned:Overall performance
Very good product to see and use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was purchased to be used by tenant, and they are very happy by using it. It is working properly, and no issues are there.
I would recommend this to a friend - Pros mentioned:Size
Perfect and small
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect little refrigerator for a small house. Old fridge decided to on me and I needed it as soon as possible. Ended up purchasing this for the price, size and deliverability. I ordered it on a Wednesday and got on Friday. Delivery drivers were also nice and very helpful.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, MelanieM! We're glad to hear that the Insignia™ 14.2 Cu. Ft. Top-Freezer Refrigerator is a perfect fit for your small house. It's wonderful to know that you were satisfied with the price, size, and quick delivery. We're also happy to hear that the delivery drivers were helpful. Enjoy your new refrigerator!
- Shiela | Insignia Support
Refrigerator ok - Customer Service/Delivery-ZERO
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy should either stop selling appliances, or do it the right way. Information was inconsistent, delivery was a nightmare, and the delivery guys could not have been more rude. Won't be buying anymore from them.
No, I would not recommend this to a friendNice looking fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. Great price on sale. Delivery and removal was better than expected
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for sharing your experience with the Insignia™ 14.2 Cu. Ft. Top-Freezer Refrigerator! We're delighted to hear that you like its appearance and found the sale price to be great. It's also wonderful to know that the delivery and removal service exceeded your expectations. If you have any other comments or need further assistance, feel free to reach out! |Angelica| Insignia Products|
Misleading Product and Poor Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator expecting it to come with an ice maker, as shown in the product photo. However, it arrived without one. The refrigerator itself is very basic—nothing special—and definitely not worth the wait or the hassle. When I contacted customer service, they were not helpful at all. The representative was rude and offered no real solution. Instead of acknowledging the misleading photo, they just told me to buy a separate ice maker or purchase a different refrigerator altogether. I asked them to cancel the order, but they still haven’t done it. I keep getting messages from Best Buy trying to reschedule the delivery. Honestly, this has been a very frustrating experience from start to finish. I would not recommend this product or the customer service behind it.
No, I would not recommend this to a friend