Customer Ratings & Reviews
- Model:
- NS-BC1ZSS9
- SKU:
- 6262624
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the 165-Can Built-In Beverage Cooler's excellent cooling capacity, convenient size, and quiet operation. Many appreciate its capacity for holding a large number of cans and bottles, as well as its attractive appearance. However, some customers have reported issues with the door seal and the sturdiness of the shelves. A few also mentioned receiving units with damage.
This summary was generated by AI based on customer reviews.
Cannot Recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ala in all, not happy. It's a good looking unit. The glass door is a nice touch. I bought this a couple of years ago and put it under a cabinet in my bar. The interior is cheap and the wire shelves don't keep cans or bottles upright. I constantly deal with things falling over and cracking the plastic interior when they hit it. Then to top it off. It has stopped cooling. Parts for this unit are very hard to find. There is little repair information on the internet and the cost to have it repaired would nearly equal the cost of a new unit. I would not recommend this unit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 165-Can Built-In Beverage Cooler. I understand it stopped cooling and that can be disappointing. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Worst purchase from Best Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is defective. I received it last month but didn't use it immediately. When finally plugged it in last week, it didn't work at all. I've been trying to contact Insignia for a resolution, but since it's beyond the return window, they refuse to exchange it and won't help with bringing it for in-store service
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ThuV,
Thank you for writing a review about our Insignia™ - 165-Can Built-In Beverage Cooler - Stainless steel . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Marites
www.Insigniaproducts.com
Insignia Undercounter refrigerators
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 3 of them and all 3 did not get cold..one would not go below 42 degrees and the other 2 would not go below 52 degrees... no one would come out and work on Insignia and Best Buy would not send any one either...DO NOT buy any Insignia products..appliance repair said you can not get parts for them.
No, I would not recommend this to a friendDamaged refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First two units that came to the house were damaged. Finally we had to pick one up at the store almost one month after we originally ordered it. Very frustrating and time consuming. Spent so many hours on the phone to get it right. Then had to make three trips to the store.
No, I would not recommend this to a friendCompressor died a few days after free return/trade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit worked great for the first few days, then the compressor started making a rattling noise... By day 16 it was barley holding temp and a day or two later the compressor died. Now we need to haul it back to Best Buy and wait for them to fix it or choose to replace it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I apologize for the experience that you had with this Beverage Cooler. I would like to further review your case so we can find alternatives for your product. Please reach us at https://www.insigniaproducts.com/contact-us where we will happily assist you.
Cesar G. - Insignia Support
- Cons mentioned:Durability
Ok fridge, mediocre delivery team
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery people smashed it up while taking it off the truck
I would recommend this to a friend Refrigerator arrived Damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beverage refrigerator arrived with broken light switch
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience and disappointment caused by the broken light switch on your Insignia 165-Can Built-In Beverage Cooler. We take pride in the quality of our products, and it's unacceptable that yours arrived with a defective part. We'd like to make it right and provide a replacement or repair option for you. Please contact our customer service team so we can assist you in resolving this issue as soon as possible. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-165-can-built-in-beverage-cooler-stainless-steel/6262624.p?skuId=6262624
Great look. Dysfunctional product.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this drink fridge on 6/9 and by 8/21 it was making a terrible noise every time the fan kicked on. Now it isn’t getting cool at all. I loved the price for the product, but it’s not worth the bargain.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AbbyB,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Crappy product:(
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were excited to purchase this refrigerator. Unfortunately it’s a terrible product 32 days later the bottom started to spark from the electrical we are afraid to plug in.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DesiM,
Thank you for taking the time to review our Insignia™ - 165-Can Built-In Beverage Cooler - Stainless Steel. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
Please visit https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Does not cool, Best Buy a nightmare to order from
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for 2 weeks. Then would not get colder than 45 degrees. Got an RMA. Best Buy impossible to work with. Said they would send a replacement but never did, I can't get a hold of anyone, and now I have filed a complaint with BBB.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our Beverage Cooler! We know how important is to keep your drinks and food cool, and we are sorry that it is not getting cool enough. Please allow us to assist you further by contacting us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Durability
Repenting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad purchase, stopped working after less than 3 months
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
Thank you for letting us know your experience with the Insignia Beverage Cooler. This is not the experience we wanted for you. Could you please contact us so we can provide you with the best options?
Gaby G. Insignia Products | https://www.insigniaproducts.com/contact-us
Frustrating and disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase the unit arriving on Tuesday. The moment I turn it on it was a loud noise. Confirm the compressor is bad. Return the next day and attempt to order another and there were no more in stock for delivery.
No, I would not recommend this to a friendNot cool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is cooling but running about 10 degrees too warm. We've put 2 thermometers in to test it. Disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 165-Can Built-In Beverage Cooler. We truly value your feedback and are committed to using it to enhance our products and services. Your insights are important to us, and we appreciate you taking the time to let us know about your situation. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-165-can-built-in-beverage-cooler-stainless-steel/6262624.p?skuId=6262624
Missing screws
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing the door handle screw. Looks good. Door doesn’t close that well
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our 165 Can Beverage Cooler, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow
Roberto E.
www.insigniaproducts.com/contact-us
Horrible....Noisy Fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge fan too noisy. Replaced it at best buy and does the same. Returning it as soon as possible.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Gianni!
Thank you for taking the time to review our Insignia™ - 165-Can Built-In Beverage Cooler - Stainless Steel, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Monday - Saturday 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one we ordered had some damage, loud and did not cool. We got a replacement, it was not as loud, one corner had some damage, but still did not cool to even close to 34 degrees, the front of the cooler was 50 degrees and toward the back was mid 40 degrees. I would not recommend this product
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello.
Thank you for writing a review for our 2165-can beverage cooler. I am really sorry to know that this product is not working as expected, but do not worry, you can contact our customer service team, they will do their best to help you with this situation. You can contact them via e-mail or phone call following the next link https://www.insigniaproducts.com/contact-us
Carlos O - Insignia support.
Damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived heavily damaged awaiting pickup and replacement. Three of last six items delivered either damaged or missing. Use store pickup where offered
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ThomasE,
We regret that you have received either damaged or missing product. Please accept my apologies on the behalf of Insignia for the inconvenience caused. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
Missing parts
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing parts (screws for the handle) and can't figure out how to get new parts for it (they are not standard screws).
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the Insignia™ 165-Can Built-In Beverage Cooler. We appreciate you bringing the issue of the missing screws to our attention. Your input is important, and we understand how essential it is to have all the necessary parts for a smooth setup. We hope you find a resolution soon, and we wish you the best in enjoying your cooler! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-165-can-built-in-beverage-cooler-stainless-steel/6262624.p?skuId=6262624
Interior light didn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge looks good but the light didn't work right when it arrived. Will be a huge hassle to try and return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi jgian,
We're sorry for the inconvenience. We appreciate your feedback of this product s we can improve the quality of it.
Insignia Support
Lea
www.insigniaproducts.com/support
Doesn't really work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Empty, it only cools down to 39 degrees. When it has anything in it, it only cools down to 45 degrees
No, I would not recommend this to a friend