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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4706 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 202 Showing 4,021-4,040 of 4,706 reviews
  • Rated 5 out of 5 stars

    Meet the expectation

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need a fridge in the upper floor, this one does the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to use. Good sized freezer section.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refrigerator, was a gift for my nice. She love it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its a refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not terrible. I purchased it for a garage fridge and that is what it is good for. Fairly small. Hinges are a bit sticky. Door trays aren't designed for what I need it for. But it keeps everything cold which is all that matters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spacious enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for my needs in the garage as a secondary fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very spacious love all the compartments

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator really nice size freezer compartment

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    You get what you pay for

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seemed like a nice affordable refrigerator. We got open box. One of the handles was messed up and they ordered another one. They said they would call when it was in. I called once about it and never got a call back, so I never got the handle. I travel a lot so im not home much and the store is about an hour from me. You would think it could be mailed. Now a little over 2 years later its running rough and loud. It sounds like the compressor is going out. We keep the dust vacuumed out, so that's not it. Parts are really hard to find. I wouldn't ever buy this brand again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Have not had any issues. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy for this size refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had this a month but is functioning well. Seems like a good choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works very well and keps everything good and cold as promised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia 18.1 Cu Ft Refrig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is exactly what I expected and for which I hoped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men that came were very nice. Did all things well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Frig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for the office lobby. Stays nice and cold.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Insignia 18 Cu Ft. Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product makes humming and creaking noises. They have become increasingly louder and we have owned this for less than 1 month. One of the drawers was also broken. This is a Best Buy product and Best Buy will not help determine who the manufacturer is. They say there is no recourse and no repair personnel who can look at this. I not recommend this product, I have always trusted Best Buy but and have been very disappointed in their response.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Nick,

      Thank you for taking the time to review our 18.1 Cu. Ft. Top-Freezer Refrigerator. I understand it is making louder noises and that can be annoying. But, we can help you troubleshoot it and check your options. Please, use the link to contact us at your earliest convenience.

      Insingia support
      Miguel C.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Fashionable, Size right for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service excellent. Knowledgable salespeople.Nice to work with you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great fit nicely fit nicely does what we need it to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cold and quiet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great! Perfect for our garage fridge. Quiet and cold!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY COOL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased, meets vendors printed specifications.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I have had bad luck with this unit

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge worked for about a week and then stopped cooling. I bought a freezer thermometer and the freezer would not get any colder than 32 degrees. I called BB and they said that I had to go to the mfg. It took me over 2 weeks to get onto their site. They contacted a local repair company who came over and checked it out. They said that they had to order parts. After 3 weeks they called to schedule the repair. The called 2 days before the repair date and explained that they had another unit that was needing the same parts and that the ones that came in were not correct. They rescheduled for 3 more weeks down the road. They called back and said that they still did not have the correct parts. I am waiting on them to call and reschedule. So far I have had this unit since May and it is still not working! (there also appears to be another unit in my city that has the same problem)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Just what in needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thx for everything and the service what excellent no complains

    I would recommend this to a friend
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