Customer Ratings & Reviews
- Model:
- NS-RTM18BK8Q
- |
- SKU:
- 5838111
Customer reviews
Rating 4.3 out of 5 stars with 4705 reviews
(4,705 customer reviews)Rating by feature
- Storage Capacity4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
POOR DESIGN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The racks are to space out to put a bottle on, the door shelf are very poor design, have top shelf stick out more then bottom shelf and you can't switch them around because then you can't close door, oy good thing is it was on sale
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time out of your day to give us your feedback on this fridge. I understand that you seem to be in between a rock and a hard place but I can assure you that we can get on the right path. Please contact us so that we can help you out.
https://www.insigniaproducts.com/contact-us
Brian C. Insignia support
- Cons mentioned:Noise level
Rated 1 out of 5 stars
pass on this one...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loud humming/ buzzing... not very loud, just loud enough to keep you awake..
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, thank you for taking the time to leave a quick review of the 18.1 Cu. Ft. Top-Freezer Refrigerator. I am sorry to read that you are having sound issues with your refrigerator, please feel free to try the following troubleshooting points:
-Level the refrigerator with the leveling
feet.
-Move the refrigerator out from the wall.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US
Rated 2 out of 5 stars
Bad Shelves but Good Price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shelves on this refrigerator are horrible. The spacing between the wires is to big, so bottles and cans fall over too easily. Really annoying. Other than that, the price was good and quick delivery.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendRated 1 out of 5 stars
Had to cancel order do to delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have loved to give a review of this item, but the order was canceled because the delivery person became upset that I did not answer my phone because he wanted to deliver said item earlier than what was emailed and stated over the phone. He was very nasty, he stated that he changed my delivery date to another day, I disagree only because it was still within the time frame of said schedule time. So I cancel the whole order and went to Sears. Got the same size, same color for a lot less. I also lodged a complaint of the said staff member to headquarters as well as to the locate store.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Rated 1 out of 5 stars
I think I got a lemon
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This runs more than not. I rarely go in it yet it's running every time I walk past it. It keeps me up at night with a whining noise than seems to be getting worse.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jerry,
Thank you for taking the time to leave your review on this Refrigerator. I am sorry to read that you are not enjoying this unit. Regarding the noise, please contact my team so we can provide you with assistance.
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Noise level
Rated 1 out of 5 stars
Terrible refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Had it returned due to moooing noise. It sounded like it was going to take off.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friend Rated 1 out of 5 stars
Horrible. Lasted less than 2 years!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased May 26, 2022. It got warmer over time, so we didn't notice it failing until after the one-year warranty was up. Fridge failed 3 months after warranty expired. Called repairman to fix it and was told the fix would more expensive than buying a new fridge.Do NOT recommend AT ALL!!
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't the fridge that we wanted was very unhappy because we had originally ordered a whirlpool refrigerator and was in stock so we bought it paid for it when time for delivery it's out of stock very upset cause when we paid for should of been put aside for us. Same thing happened with our stove, ordered these appliances in July if there wasn't a 15 day return policy I would of returned all my appliances and bought them somewhere else the appliance manager at the Best Buy in Sanford was awful wouldn't help us at all
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendRated 2 out of 5 stars
Maybe you get what you pay for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for the garage and it is not holding up well. The freezer is on max but will not keep things frozen consistently.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our Top-Freezer Refrigerator! We know how annoying is when a unit does not work as expected, specially when freezing your food. We would love to assist you further in this situation! Please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Noise level
Rated 1 out of 5 stars
Runs hot on the outside and makes horrific noises!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator runs hot on the outside. Makes some noises that I've never heard from any appliance. I simply want this to be replaced.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thanks you very much for taking the time to review our Refrigerator. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Hector S. - Insignia Support  https://www.insigniaproducts.com/contact-us
Rated 2 out of 5 stars
Freezer unsafe.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer at 20 degrees, leaving ice cream soupy and other frozen foods dangerously warm, even after dial cranked to max cold. This in the first month.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cheapest model and now I know why
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge because there were no freezers left based on the current health crisis. I picked it up and brought it home and Immediately the fridge froze everything. I gradually lowered the setting all the way down to 1 and it was still freezing everything. Called Best Buy and of course since it was past the 2 week timeframe they couldn’t do anything so I spoke to the manufacturer. Went through all the trouble shooting steps and I still have 4 gallons of frozen milk in e fridge along with eggs and everything else!
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy it. Crappy fridge.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DON’T BUY IT. I bought mine in nov 2019– it broke beginning of nov 2020. Stopped cooling. They fixed it under manufacture warranty. Six months later it broke for the same reason. They won’t fix it since I didn’t have extended warranty. If they fixed it right in the first place it would not have broke 6 months later.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendRated 2 out of 5 stars
Not good for garage in really cold temperatures..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good garage refrigerator. Maybe depends on how cold it gets, I’m not sure. But I’m up north and it freezes all my food in the fridge.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendRated 1 out of 5 stars
Lasted just over a year; I purchased it new
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is dying and the fridge temperature is 60F and the Freezer compartment is 54F. It started showing problems just past the one year mark. Would not purchase again and I do not recommend. Hopefully Best Buy can give me a decent discount on a new unit.
No, I would not recommend this to a friendRated 1 out of 5 stars
MASSIVE DESIGN FLAW WITH FRIDGE DOOR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I am writing this review due to the fact this fridge has a massive design flaw where the Fridge door will pop open every time the Freezer is shut. I've never seen this happen with any other Fridge I've owned and we've now lost a fair amount of food due to this massive design flaw. Please don't buy or else you will be dealing with a massive headache and wasted food.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the top-freezer refrigerator. I am sorry to read that you are having issues with the door. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
- Pros mentioned:Cooling
Rated 1 out of 5 stars
Just the right amount of basic frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't spend a lot of money right now, but needed a frig. This fits the bill and does what a frig needs to do! Cold milk, frozen ice cream!
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Karen,
The feedback that you provided is very much appreciated, I can assure you that this fridge is top of the line. If it is not working then most likely there is an internal issue with your product. I would recommend that you contact us as soon as possible at 877-467-4289.
Brian C. -Insignia Support
- Cons mentioned:Freezer
Rated 1 out of 5 stars
Not working after 3 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freeze is not working after 3 weeks. I would not purchase this product.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, thank you for taking the time to leave a quick review of the 18.1 Cu. Ft. Top-Freezer Refrigerator. I am sorry to read that you are having issues with your refrigerator, please feel free to contact us at 1-877-467-4289 so we can perform troubleshooting steps and/or review your warranty.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US
Rated 2 out of 5 stars
Frig is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The frig works great but the wire shelves don't hold very much weight and are starting to bend. If you aren't looking to put much weight on the wire shelves then this frig is for you.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Eva.
I understand that this product did not fulfilled your expectations. I have passed this comments so we can review this product's design. Depending on the needs of our customers we might change it in the future. We appreciate your feedback and preference.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
- Pros mentioned:Space
Rated 1 out of 5 stars
I hate to do it again but it was easier than expec
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has more room than I taught at first. there was a long line to pick it up but it went quickly and was loaded quite fast.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend











