Customer Ratings & Reviews
- Model:
- NS-RTM18BK8Q
- SKU:
- 5838111
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.
This summary was generated by AI based on customer reviews.
Unsatisfy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st delivery damaged and defective item. Had to exchange for a new one, 1 week delay.
No, I would not recommend this to a friendWhat a mess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clowns that came to install it were rude, product was dented and scraped. what a hassle!
No, I would not recommend this to a friendMajor dents in door.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge works unfortunately Major dents in door. Sad to see that
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Billy,
Thank you for the review. I understand that you are having some issues with one of our product. However, we would love to have some clarification about it, do not hesitate in reaching us at https://www.insigniaproducts.com/support.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
DO NOT BUY INSIGNIA
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY INSIGNIA! IF THERE IS A PROBLEM YOU CANNOT FIND PARTS BECAUSE NO ONE CAN TELL YOU THE MANUFACTURER. I WAS TOLD SAMSUNG, BUT WHEN I USE THE PHONE NUMBER BEST BUY GAVE ME THEY ARE UNABLE TO HELP ME
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CynthiaP,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Insignia refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not energy efficient,I would not recommend buying it to anyone
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Anna!
Thank you for writing a review about our Top-Freezer Refrigerator! I know how annoying is that your unit is not working as expected. We would love to check this situation further with you! Please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Almost happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator door does not close easy you have to make sure it is closed and often times it pops back open.
No, I would not recommend this to a friendInsignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars, I would. Worst appliance purchase experience of my life. FOUR scheduled deliveries over the past MONTH for this simple refrigerator—and between damaged fridges and no shows (after delaying business trip, work, and other appointments to stay at home and wait for the item), I STILL do not have my refrigerator.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time out of your busy schedule to leave a review of the top-freezer refrigerator. I am sorry to read that you have not received your unit. Kindly contact Best Buy customer care to check the status of this.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Insignia Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a refrigerator that was not what I bought. Glad too!! This one has wire shelves, everything falls over like water bottles. Runs constantly and the sides are hot to the touch.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Mike,
Thank you for taking the time out of your day to give us our review on this product. I understand that the situation that you are in is a very delicate situation and I can assure you that if you contact us we will get you on the right track.
https://www.insigniaproducts.com/contact-us
Brian C. Insignia support
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The open item had a scratch on the side as expected from an open item but also did not have hardware for the door handles. I called the Aurora, Il store and you are on hold for a minimum of 45 minutes. Have had to call twice and both times was told the hardware would be mailed to me. Have waited over 3 weeks with no hardware.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the top-freezer refrigerator. I am sorry to read that you have been unable to obtain the hardware for the unit. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Wont Cook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this product on a Monday. I plugged it in for the first time 4 days later and the fridge would not cool and freezer would not freeze. I called geek squad and they said it will be over 2 months until they can replace it. I understand products are faulty but 2 months is an excessive wait.
No, I would not recommend this to a friendUnit Does not work- delivered a day earlier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit did not work- freezer maintained 35 degrees, fridge 55. Trying to contact BB directly after hours was TERRIBLE. There "chat" system really needs some work. Then BB wants another week to deliver a replacement- after they already removed a functioning unit. Not cool BB, not cool!
No, I would not recommend this to a friendRunning hot
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had the Refrigerator long and it's already running hot.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the top-freezer Refrigerator. I am sorry to read about that inconvenience. Kindly contact us to be able to check further to your case.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
refrigerator dsappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refrigerator portion does not cool as it should. Who do I contact?
No, I would not recommend this to a friendBroken i cans add pictures
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scrash and some big damage .............................. i cans add photos
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the Top-Freezer Refrigerator. I am sorry to read that the unit arrived damaged. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
FRIG best buy, dont order
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only good part was the delivery team. i cant even go into detail right now without getting upset. worst experience i've ever had with a company. everyone had a different lie for me, just tell me you messed up. everyone messes up, not every one lies. i ordered march 9th, and received on april 5th
No, I would not recommend this to a friendWorks good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery of product was very forced by employee... left in street expecting a 60yr old female to bring it in the house on her own... not cool... took package off of item and item was scratched and dented...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for informing us of the delievery experience you had with your refrigerator. I apologize for this situation and will like to ensure we correct this for you in the best possible way, so please get in touch with us at the link below so we can review your issue a bit further as we know that the unit is important for you.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Crap, junk, garbage etc.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage!! Our 1985 fridge for soda and beer finally kicked it. We wanted a cheap fridge for the garage. Apparently they don’t insulate these things because it got so cold in the winter that cans were exploding. Probably destroyed over a 12 pack of diet Dr Pepper.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia18.1 Cu. Ft. Top-Freezer Refrigerator, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Make sure doors close completely!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doors are hard to close. You have to make sure you push hard to close.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia 18.1 Cu. Ft. Top-Freezer Refrigerator, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter:
www.insigniaproducts.com/contact-us
Maria P. Insignia Product
Bad one
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.has never worked correctly. To be fair to Insignia, the delivery guys dropped it off the truck. Freezes everything in the refrigerator and freezer is not cold enough.
No, I would not recommend this to a friendDidn't even make it into the house.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the fridge was off loaded from the truck and removed from the box, it was determined that both crisper drawers were cracked in the corners with gaping holes. The plan was to take the fridge and order new drawers, but as it turns out, drawers are not available separately, and drawers were in unusable condition.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jain,
Thanks you very much for taking the time to review our Refrigerator. I know that this could be an unpleasant situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us