Customer Ratings & Reviews
- Model:
- NS-RTM18BK8Q
- SKU:
- 5838111
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.
This summary was generated by AI based on customer reviews.
Poor quality of bins and shelf
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very low quality! In less than a year the two lower bins has crack on it and the frame above them is broken to pieces! I don't recommend this refrigerator!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18.1 Cu. Ft. Top-Freezer Refrigerator! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Disappointed with purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got a replacement fridge when I was told I would after speaking to multiple members very disappointed with purchase
No, I would not recommend this to a friendNo longer works after 8 months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.8 months and its not working...will update if best buy or manufacturer does the right thing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AshleighD,
We apologize that the product was just working in such a short period of time. It is important for us to know your experience so we can ensure that our manufactured products are reliable and durable. If you need further assistance, please contact us at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
Nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed in my delivery..with my refrigerator it was broke when I received it; the handles were missing,and the item was sitfing in the warehouse for a couple of days before i was notificed that it was available for delivery.!
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Un even temperatures in the refrigerator. Bottom drawer broke after a year of use. Plastic is very thin and flimsy.
No, I would not recommend this to a friendBad delivery experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad delivery experience,we had a delivery on a thursday then our location was closed with no access ,i tried to reschedule they gave me a day that is after 50 days
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AbdT. thank you for taking the time to leave a review on Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White. We deeply apologize for failing in getting your product in a real time manner. I understand how upsetting this must be. If you have any further inquiry, kindly contact us.
Mary II Insignia Products Customer Support II https://www.insigniaproducts.com/
RERIGERATOR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WAS CHARGE 2 TIMS FR REMOVEL. wAS OUT SIDE DRIVER FOR DELIVER AND TAKE AWAY. wANTED door's to open right to left, they would not do it! AM NOT HAPPY WITH YOUR SERVISE.
No, I would not recommend this to a friendworst service I have ever had in my life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like someone to call me back about this. I have called numerous of times about this and keep getting passed around
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation whit this Top-Freezer Refrigerator since it should be working correctly. Please reach us at https://www.insigniaproducts.com/contact-us where we will gladly help you with this.
Cesar G. - Insignia Support
Bad quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased less than 2 years ago and already stopped working. Had a technician check it and said parts for it were not available! Now have to buy another fridge!!
No, I would not recommend this to a friendlasted less than 2 years
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im a older woman who lives alone .So minimum wear and tear on a refrigerator .This lasted less than 2 years .yep thing went completely out . Compressor bad .So im buying a new one . Not this brand .
No, I would not recommend this to a friendTerrible brand INSIGNIA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a month (new out of the box ) and then the motor went out, no repairs or exchanges till 3 months later, terrible fridge and terrible insurance sold to us, would not recommend this brand of refrigerator
No, I would not recommend this to a friendMALFUNCTIONAL REFRIGERATOR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.arrived as scheduled. within the hour of plugged in. this refrigerator did NOT Work. HOT to touch. only freezer work, bottom half NOT working. RETURNED ASAP.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello There,
Thank you very much for taking the time to review our Insignia - 18.1 Cu. Ft. Top-Freezer Refrigerator - White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Disappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge has a lot of cooling issues.. freezes too much .. then stops randomly . Then doesn’t cool at all.
No, I would not recommend this to a friendNot an upgrade.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is way worse than the one we previously had. The fridge AND freezer don't get cold enough. The food I have in there goes bad twice as fast.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi mromriell22,
Thanks for taking the time and effort to leave a review with our Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - Black. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Poor quality refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have own the fridge for less than a month and I already have Geek Squad repairing it. DoTherefrigerator compartment freezes at it lowest setting.
No, I would not recommend this to a friendDud...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge stopped working after six months. All my items in the freezer had to be tossed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for writing a review about our Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White. We know how annoying is when the unit is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Over heats !
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stoped working after 4 months . The side of the fridge overheats . Getting an replacement through the warranty is nearly impossible. Last insignia product I purchase !!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Alisha,
Thank you for taking the time to leave your review. I am sorry that you had this sort of experience with your refrigerator. If you still have this and need further assistance, feel free to get in contact with my team at Insignia Products.
- Janine G.| Insignia Support | https://www.insigniaproducts.com/contact-us |
Terrible refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator a few days after buying it the compressor went out. They brought me another one and it never cooled. Called customer service and got the run around about returning it.
No, I would not recommend this to a friendRefrigerator delivered with a broken handle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was delivered with a broken handle. I was told that a new one would be ordered and delivered to me, but I still have not received it. Very disappointed in total.
No, I would not recommend this to a friendNot cold after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 4/2021. The warranty is up and the refrigerator is not cold enough to preserve the food. Do not buy!
No, I would not recommend this to a friend