Customer Ratings & Reviews
- Model:
- NS-RTM18BK8Q
- SKU:
- 5838111
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.
This summary was generated by AI based on customer reviews.
Cheap for starter fridge
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not cool well at all. I have had to replace this product once already.
No, I would not recommend this to a friendI do not recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sides of this refrigerator gets very hot that if you get close and by accident your arm or shoulder touches the sides, you get burned.
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started having problems within in about 5 months. Had to throw all the food away. I really regret buying this Insignia brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Top-Freezer Refrigerator, I understand how important this appliances are and how upsetting it is when they suddenly fail, please contact us using the link below, we'll be more tan happy to assist you with this situation and evaluate all the available options for you:
www.insigniaproducts.com/contact-us
Maria P. Insignia Products
poor material
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is not good working and not good material. I was not expecting, it will be that.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18.1 Cu. Ft. Top-Freezer Refrigerator! We understand that you're having issues with the product. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working fine but people shoe delivered it did a terrible job installing it and didn’t even level it.
I would recommend this to a friendNot recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes everything in the fridge, if you low the temp then it will become noisy and start to loose its cooling
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our Top-Freezer Refrigerator. We understand how annoying is that your fridge is freezing everything and making a noise when you lower the temperature. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is nice and had a better energy saving then a similar unit which was $200 than the one I purchased.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you very much for taking the time to review our Top-Freezer Refrigerator. I am glad to read this unit is working better than expected for you. Keep getting the best out of this unit!
If you have any doubt or you need any assistance with this refrigerator, please follow the Contact Us link at the bottom of this response and we will gladly help.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
Not worth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Refrigerator for extra storage during the COVID situation. It's a decent product but it does not have good shelving.
No, I would not recommend this to a friendInferior products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator had a problem with keeping food cold already brand new. Not a happy consumer
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Refrigerator,
We're sorry for not meeting your expectations of this product. We are considering our customer's response to improve the quality of our product.
Insignia Support
Lea
www.insigniaproducts.com/support
BRAND NEW REFIGERATOR DOES NOT COOL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE BRAND NEW REFRIGERATOR DOES NOT COOL. ALL OUR FOODS HAVE SPOILED. I NEED SOMEONE TO COME AND TAKE IT AWAY ASAP PLEASE
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Top-Freezer Refrigerator. We understand how disheartening is when a product does not work as expected. Please allow us to assist you further! Feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Great product for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size for overflow use in the garage. Easy to keep clean!
I would recommend this to a friendHorrible experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this product 3 times, for some reason the ordered was cancelled and no one was able to explain why ?
No, I would not recommend this to a friendDrawer was cracked Best Buy personnel rude and not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drawer cracked on delivery Would not buy anything from Best buy again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mary,
The feedback that you provided is very much appreciated, I can assure you that this refrigerator is top of the line. If it is not working then most likely there is an internal issue with your product. I would recommend that you contact us as soon as possible.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
I do not recommend it.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refrigerator got to hot on side walls after 2 to 3 hours been working, returned the item to Best buy.
No, I would not recommend this to a friendBad Fridge!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't buy one, it was a terrible experience! It broke down within one month!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello
It is truly unacceptable to have a newly purchased device not work so quickly, please feel free to get in touch with us at: 877-467-4289 so that we can help you find an accurate solution and make sure that you receive the proper support.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Don’t get it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t last. Had to exchange for another Brand.
No, I would not recommend this to a friendVery disappointed!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you close the freezer door, the fridge door opens and vice versa. We lost a fridge full of food !!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Top-Freezer Refrigerator! We know how annoying is when a new product does not work as expected, and we apologize for this situation. We would love to check this further with you, so please feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Freezer door doesn’t seal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator works great, but the freezer door doesn’t seal all the way. My freezer is constantly frosting up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I'm sorry to read you had issues with your freezer, we always want to provide you with better quality products. Please contact us by clicking the link below and will do our best to try to fix this issue.
https://www.insigniaproducts.com/contact-us
Marcos O. - | Insignia Support |
Refrigerator poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door not closing properly and waiting for someone to come and fix it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking time to write a review our Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White. I know how inconvenient it is that the door is not closing. We are working on improving our products and designs. We appreciate your feedback.
If you have any other concerns, you may use the link below to reach us.
Insignia Support
Dina
Please visit https://www.insigniaproducts.com/contact-us
Bad frig want another kind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It suck ... no light in freezer... don’t like the racks....had dents...not enough storage drawers
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Frig, We appreciate you taking the time to provide your feedback about our Refrigerator. I know that it is an unfortunate situation, but please let us help you by contacting us, so we can check your product and get some alternatives to get this situation solved and improve your recent experience. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us