Customer Ratings & Reviews
- Model:
- NS-RTM18BK8Q
- SKU:
- 5838111
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.
This summary was generated by AI based on customer reviews.
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor and cheaply made would not recommend it to anybody
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Beneke. Thank you for taking the time to leave a review on Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator. We want to know how we can solve this problem of the product with you. Kindly contact us so we can further assist you.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
Freezer not freezing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only having this items 8 months, the freezer is not freezing to safe temperautures
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Top-Freezer Refrigerator, we're very sad to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to evaluate all the available options for you:
www.insigniaproducts.com/contact-us
Maria P. Insignia Products
owner do have pictures but in cell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.paid the money they had not hook up stove and nor put handles . whose i paid already
No, I would not recommend this to a friendVery bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like it.. made big mistake after buying this
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there. Thank you for taking the time to leave a review on Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White. I understand that the product did not meet you expectation. If you have any further questions, please feel free to reach us via phone or email. You may also visit our website for more product information: https://www.insigniaproducts.com/.
Mary II Insignia Products Customer Support II https://www.insigniaproducts.com/
Unhappy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wished they have 0+I'm disappointed with bestbuy lately
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Love,
Thank you for taking the time to review our Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this refrigerator since 4/11/2021. It does not work - it just died.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation whit this Top-Freezer Refrigerator since it should be working correctly. Please reach us at https://www.insigniaproducts.com/contact-us where we will gladly help you with this.
Cesar G. - Insignia Support
Lasted 1 year & 10 days before it stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It literally stopped working 10 days after the one year warranty.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, wdhart3.
I am definitely sorry to read about this. In an ongoing effort to provide the best possible experience with your product, I would really love to provide you with alternatives for your Refrigerator. This is why I kindly as you to reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you.
Alexander G. - Insignia Support
Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible install, basically dropped off and left. does not cool.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Rich,
Thank you for reviewing our top freezer refrigerator. I totally understand that you are disappointed about this product, but please give us a chance to try to correct this situation. In the link below you can find all of our contact information, our agents will be more than glad to help you with your product.
Carlos O - Insignia support.
https://www.insigniaproducts.com/contact-us
Does not keep food cold
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had technicians out once already. Food is spoiling. Doing another service appointment.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I appreciate the time you have taken to leave a quick review of the top-freezer refrigerator. I am sorry to read that you are having issues with the unit not getting cold. However, I am pleased to know that your unit is now being serviced by our technicians. If you have any questions or concerns, kindly contact us.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Every few days leaves water all over floor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks water every few day all over floor. Other wise works ok.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you so much for taking the time to review our unit. It's always a disheartening when a new product doesn't reach as you expected. We will like to follow up your case and make sure that this gets taken care of. Please reach us, we will be more than happy to keep assisting you.
- Arin A.
Insignia Support
Contact us: https://www.insigniaproducts.com/contact-us
They damaged my kitchen during delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged my floor , doors , ceiling attempting to force a new fridge into my kitchen .
No, I would not recommend this to a friendFrozen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like it because it to small and it wasn't what i was looking for
No, I would not recommend this to a friendNever again
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went out after 4 months. All my food spoiled amd stunk up the garage
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the top-freezer refrigerator. I am sorry to read that the unit is no longer working. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It damage within 2 month they exchange it but it s not good
No, I would not recommend this to a friendFridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged, very poor customer service. Would like a refund.
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy. Froze all our food. Had to buy a different brand
No, I would not recommend this to a friendDamaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered a refrigerator with few dents on it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time to review our unit. This is not a correct behavior and it doesn't seem right for you to have a defective product. Please allow us to help you with this case at 877-467-4289 we will be more than happy to assist you.
-Arin. A
Insignia Support
Contact us: https://www.insigniaproducts.com/contact-us
Partially damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the drawers was cracked, everything else appears to okay so far.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Adam,
Thank you for sending us your review regarding our refrigerator. I apologize for the damaged unit you received and I will like to suggest you get in touch with us at the link below so we can check for what can be done for you and correct this situation.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Cold temperature
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not get cold in the refrigerator part, only gets cold in the freezer part.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Tontina77.
I know how disheartening it is when a big appliance like this fails, specially when brand new. The behavior you are describing here does not seem right at all. Please, give us a call at 877-467-4289 for specific troubleshooting and warranty validation if applicable.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
????????????????
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Good, shelf broke 1 week, exchanged for a better brand.
No, I would not recommend this to a friend