Customer Ratings & Reviews
- Model:
- NS-RTM18BK8Q
- |
- SKU:
- 5838111
Customer reviews
Rating 4.3 out of 5 stars with 4705 reviews
(4,705 customer reviews)Rating by feature
- Storage Capacity4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Liking my new fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Great delivery and set up! Fridge is right on for temps
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 5 out of 5 stars
Great!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works perfectly. I really appreciate how soon you were able to drop it off.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 5 out of 5 stars
Its good refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good customer service and delivery was convenient and professional
I would recommend this to a friendRated 5 out of 5 stars
Nice fridge !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator. Good value for money ! I like it :-)
I would recommend this to a friendRated 5 out of 5 stars
Great buy!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super pleased with fridge and PRICE!!! Perfect for guest house.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 5 out of 5 stars
Tardy Delivery - excellent product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit when finally delivered after 6 weeks was excellent !!!
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend- Pros mentioned:Size
Rated 1 out of 5 stars
The worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought insignia refrigerator the big size. And after like 7 months it suddenly stopped completely, all the food inside got spoiled, the chicken and the meat, I threw all the food in the trash, because I called the company to fix it, but it is so weird that they said that they don’t have any one available till 15 days.I have three kids, and they need food and milk, but nobody care. They not only sell bad products but even they don’t fix it. It is summer and I have to wait for 15 days to fix this thing. No I definitely not recommend this brand.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Joly, I am sorry about this hassle with your unit. Since you mention that you had some spoiled food, I would recommend you to contact us at 877-467-4289 so we can check for available options for you. Viri E. Insignia Support.
Rated 2 out of 5 stars
Product Support Disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit itself seems to work fine. Surprised that getting unit delivered is just that, expected the handles at least be on it. Good thing I didnt order it when I wasn't around. Major fail is the manual. Instructions to reverse door swing is totally wrong. Told to remove two bolts from bottom hinge, only problem is there are three and they are cheap tapered steel that were put on so tight the bottom one rounded off. Have to tilt unit about 45 degrees to get to it and there are two levelers, one of which goes through the bracket so it has to be removed also. No excuse for a product that they not only sell but manufacture. Will think twice about future purchases.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Mike,
Thank you for taking the time to review our Freezer-Refrigerator . I sincerely apologize for the inconvenience you are experiencing with your unit. As you mentioned, any new product should have clear instructions for easy setup. We have taken this in consideration so we can provide better information to our customers.
Please feel free to get in touch with us at the following number: 877-467-4289, if you need any help with your product and we will gladly help you.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/
Rated 5 out of 5 stars
Exceptional refrigeration
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cold and no frost or condensation!. Has lots of room in both frewzer and fridge.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Zabrina.
I really appreciate you sharing your review with us. It is most important for us that you have the best experience when purchasing our products and your opinion is absolutely necessary for that. Thank you for being part of our family!
Alexander G. - Insignia Support
Rated 5 out of 5 stars
Great 2nd refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great 2nd refrigerator. Price is good and the quality is good.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 5 out of 5 stars
product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is much useful and very useful in cooling very fast
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 5 out of 5 stars
Great Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was quit and the refrigerator was in great quality.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend- Cons mentioned:Door
Rated 1 out of 5 stars
Pass on this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The top door pops open when shutting the bottom door. The freezer often stops freezing. This all started happening soon after we got it. Frustrating.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friend - Cons mentioned:Noise level
Rated 1 out of 5 stars
Noisy whiney - BAD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a cheap fridge to keep things cold then this does that but this is where the perks end. It is so loud and whiney that I am angry all the time due to lack of sleep from it waking me up every few hours when it runs. I cannot have a phone conversation next to the fridge as it is so loud that the whining is like a cow is dying in my kitchen. My nerves cannot handle the noise from this refrigerator.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the top-freezer refrigerator. I am sorry to read that the unit is making a loud noises. Kindly contact us to be able to check all possible options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Rated 5 out of 5 stars
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the Insignia refrigerator seems to be working like a champ
I would recommend this to a friendRated 5 out of 5 stars
Very good and fast delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came on time and nothing was broke works very good I love it
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend- Cons mentioned:Noise level
Rated 1 out of 5 stars
Poor Quality/Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality appliance. Delivery men stripped the screw posts for handles, making it very difficult to swap to other side, no Allen wrench was included (and it’s an odd size), holes on opposite side (to swap HW/door opening) were all drilled crooked. Fridge very noisy. Just delivered two days ago so not sure of how it works overall. Spend the extra money to get a quality fridge.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 18.1 Cu. Ft. Top-Freezer/Refrigerator. I understand you are having a difficult time changing the door and that can be frustrating. But, we would be happy to help you with the process. Please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Shelves
Rated 1 out of 5 stars
Insignia 18.1 cu ft Top -Freezer Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very cheap quality plastic shelfs inside, 3 of them are broken after 2 years of the purchase
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friend Rated 1 out of 5 stars
Dimensions are wrong!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this to go in my basement. Measured everything. Product listing says Depth Without Door 27.19 inches. Even the box it came in said this. I had just over 28" so good to go. Delivery guys came, I removed the door at top of stairs and the hand rail. Only to find the fridge has a panel on the back extending an additional 1.5" that is not removeable and NOT in the product dimensions. So, I went through all of this for nothing - only to have delivery guys take it back. Complete pain for something that could have been prevented had LG provided the PROPER dimensions.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friend- Cons mentioned:Noise level
Rated 2 out of 5 stars
Noisy heat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge makes moanong sounds and tge sudes ard warm,
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AVRR. thank you for leaving a review on this unit. I can tell that you are concerned with the current state of your unit. Kindly contact us to help you do some troubleshooting on it.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us











