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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4706 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 234 Showing 4,661-4,680 of 4,706 reviews
  • Rated 5 out of 5 stars

    Liking my new fridge!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! Great delivery and set up! Fridge is right on for temps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly. I really appreciate how soon you were able to drop it off.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer

    Rated 1 out of 5 stars

    Freezes up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Dad purchased this fridge for me as a spare for my garage the end of August 2019. The fridge has been freezing up for the last 2 months and the freezer doesn't freeze. So far I have thrown out more food and drinks than I care to talk about and have cleaned up numerous explosions of drinks, melted freezer food, etc. Not happy with a refrigerator I've had for 3 months. Lots and lots of wasted money and time. Have tried to unplug, clean it all again, and let it thaw for a few days and start it up again. Happens every time.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi! I understand your frustration with this unit, since you should be able to just enjoy your drinks with no issues. Please know that you can contact us on the link below, so we can gather more information about your unit, and be able to further assist you.

      Viridiana E.
      Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Its good refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customer service and delivery was convenient and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice fridge !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. Good value for money ! I like it :-)

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Pass on this

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The top door pops open when shutting the bottom door. The freezer often stops freezing. This all started happening soon after we got it. Frustrating.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super pleased with fridge and PRICE!!! Perfect for guest house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tardy Delivery - excellent product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit when finally delivered after 6 weeks was excellent !!!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 1 out of 5 stars

    The worst

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought insignia refrigerator the big size. And after like 7 months it suddenly stopped completely, all the food inside got spoiled, the chicken and the meat, I threw all the food in the trash, because I called the company to fix it, but it is so weird that they said that they don’t have any one available till 15 days.I have three kids, and they need food and milk, but nobody care. They not only sell bad products but even they don’t fix it. It is summer and I have to wait for 15 days to fix this thing. No I definitely not recommend this brand.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Joly, I am sorry about this hassle with your unit. Since you mention that you had some spoiled food, I would recommend you to contact us at 877-467-4289 so we can check for available options for you. Viri E. Insignia Support. BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Product Support Disappointing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit itself seems to work fine. Surprised that getting unit delivered is just that, expected the handles at least be on it. Good thing I didnt order it when I wasn't around. Major fail is the manual. Instructions to reverse door swing is totally wrong. Told to remove two bolts from bottom hinge, only problem is there are three and they are cheap tapered steel that were put on so tight the bottom one rounded off. Have to tilt unit about 45 degrees to get to it and there are two levelers, one of which goes through the bracket so it has to be removed also. No excuse for a product that they not only sell but manufacture. Will think twice about future purchases.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Mike,

      Thank you for taking the time to review our Freezer-Refrigerator . I sincerely apologize for the inconvenience you are experiencing with your unit. As you mentioned, any new product should have clear instructions for easy setup. We have taken this in consideration so we can provide better information to our customers.

      Please feel free to get in touch with us at the following number: 877-467-4289, if you need any help with your product and we will gladly help you.

      Itzel I. - Insignia Support.

      https://www.insigniaproducts.com/ BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Exceptional refrigeration

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cold and no frost or condensation!. Has lots of room in both frewzer and fridge.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi, Zabrina.

      I really appreciate you sharing your review with us. It is most important for us that you have the best experience when purchasing our products and your opinion is absolutely necessary for that. Thank you for being part of our family!

      Alexander G. - Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Great 2nd refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 2nd refrigerator. Price is good and the quality is good.

    I would recommend this to a friend
  • Cons mentioned:
    Shelves

    Rated 1 out of 5 stars

    Insignia 18.1 cu ft Top -Freezer Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very cheap quality plastic shelfs inside, 3 of them are broken after 2 years of the purchase

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is much useful and very useful in cooling very fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was quit and the refrigerator was in great quality.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Noisy whiney - BAD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a cheap fridge to keep things cold then this does that but this is where the perks end. It is so loud and whiney that I am angry all the time due to lack of sleep from it waking me up every few hours when it runs. I cannot have a phone conversation next to the fridge as it is so loud that the whining is like a cow is dying in my kitchen. My nerves cannot handle the noise from this refrigerator.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, Thank you for taking the time out of your busy schedule to leave a review of the top-freezer refrigerator. I am sorry to read that the unit is making a loud noises. Kindly contact us to be able to check all possible options.

      Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the Insignia refrigerator seems to be working like a champ

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good and fast delivery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time and nothing was broke works very good I love it

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Poor Quality/Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality appliance. Delivery men stripped the screw posts for handles, making it very difficult to swap to other side, no Allen wrench was included (and it’s an odd size), holes on opposite side (to swap HW/door opening) were all drilled crooked. Fridge very noisy. Just delivered two days ago so not sure of how it works overall. Spend the extra money to get a quality fridge.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there,

      Thank you for taking the time to review our 18.1 Cu. Ft. Top-Freezer/Refrigerator. I understand you are having a difficult time changing the door and that can be frustrating. But, we would be happy to help you with the process. Please, use the link below to reach us.

      Insignia Support
      Miguel C.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Noisy heat

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge makes moanong sounds and tge sudes ard warm,

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello AVRR. thank you for leaving a review on this unit. I can tell that you are concerned with the current state of your unit. Kindly contact us to help you do some troubleshooting on it.
      Mary II Insignia Products II https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

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