Customer Ratings & Reviews
- Model:
- NS-RTM18BK8Q
- |
- SKU:
- 5838111
Customer reviews
Rating 4.3 out of 5 stars with 4705 reviews
(4,705 customer reviews)Rating by feature
- Storage Capacity4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
Rated 5 out of 5 stars
Perfect for us
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value and works great. Im so glad Best Buy has affordable items for families.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend Rated 5 out of 5 stars
Happy with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this fridge. Runs super silent. Doors close softly... spacious and works perfect in my apartment.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend- Cons mentioned:Noise level
Rated 1 out of 5 stars
Made weird noises
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered 12/10/2019.(very Busy holiday with family etc) Husband thought it made weird sounds, ran constantly, warm to touch on the sides AND was costing 3xs more in electricity to run than the 20 year old refrigerator we replaced (FPL has a daily and hourly breakdown of power usage) On January 20th I call Best Buy, they have a “appliance repair” company come out and look at the refrigerator, REPAIR man says it needs a new fan. I called Best Buy because in the owner’s manual it says “1 year warranty, manufacturers defects etc” the number it says to call is 888-bestbuy. After “repairman” says it needs a new fan. I call 888-bestbuy again and say “I didn’t buy a refurbished refrigerator, if it needs a new fan then that’s a “Manufacturer’s defect” I want a new refrigerator! The women says “ I’m not sure who authorized a repair man to look at the refrigerator, that’s an Insignia product you need to call them @877-467-4289. (Although I read her the Warranty section of the owners manual) I call Insignia’s 877 number and the man who answered says “Thank You for calling Best Buy” So I tell him the whole story, he says I’m past the 14 day exchange/ return period, I explain and read to him again.. Warranty says “replacement” if there’s a manufacturer defect. After over an hour on the phone with 5 different “agents” most of which don’t know that INSIGNIA is BEST BUYS BRAND, the last one suggested I go to the store, although I purchased refrigerator online (nearest store 20 miles away) So we drive to the store and go to customer service and the woman immediately starts the “return/exchange “ process. We had the new Insignia delivered yesterday and when the delivery man tipped the unit onto the dolly GALLONS OF WATER spilled onto the floor! This wasn’t a fan issue it was a condenser defect. We live in North Florida, I keep my home “dry” if the humidity is high I run the air. But mostly in the winter it’s the heat. The new refrigerator makes a little noise but it’s not constantly running. We have 13 days to decide if we’re satisfied with this Insignia refrigerator.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I apologize for all the hassle that this situation has caused you. We know that getting help should not be as difficult as you mention it was for you and this is why, I would like to explain that you do have 15 days to exchange the unit directly with the store, but as you mentioned, the One Year Warranty is dealt with us. To contact us directly, you can do it by clicking on the following link and then selecting if you would like to call us or send us an e-mail. Please know that we would be more than happy to assist you if you have any questions regarding your product.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Rated 4 out of 5 stars
Nice refrigerator for it's size.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this refrigerator very much. I somewhat wish I had gotten a larger one. Maybe a 20 or 21 cu, ft. This is because I seem to need more space. Since this is a refrigerator for the garage I was somewhat concerned about our very warm summer temperatures but I only turned it up for about 3 weeks and then turned it back to the original temperature. Working real well now. The unit is very quiet. I would recommend it to anyone.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 5 out of 5 stars
Insignia 18.1 Cu Ft Refrigerator/Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After our 4 month old GE refrigerator quit and we couldn't find a qualified warranty repair service we desperately needed a basic refrigerator/freezer to get us through. BestBuy had this one in stock and was able to deliver within a day. It literally saved us from having to keep essentials in a cooler and purchase ice daily. We didn't need a 2nd refrigerator but we found that having one in the garage provides a measure of safety and extra storage for our food.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend- Pros mentioned:Space
Rated 5 out of 5 stars
Great Garage Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this fridge to replace our garage fridge that died. This fridge offers a good amount of space at a really good price. Would definitely recommend.
I would recommend this to a friend Rated 4 out of 5 stars
Delivery Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was delivered in fine shape. Shelves are sturdy, drawers glide nicely and the door shelving is plentiful. I am, however, disappointed with the delivery. The delivery driver basically rolled the refrigerator into the garage, plugged it in and left. My wife was told they don't install the handles or remove the taping. Other than the delivery experience, great purchase.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend- Pros mentioned:Price
Rated 4 out of 5 stars
Insignia fridge 18.1 cu. ft.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair price for a small per fridge. Hope it lasts at least 15 yrs
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend - Pros mentioned:Size
Rated 4 out of 5 stars
Spare refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a spare for our garage. It is perfect for the reason we purchased.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Good buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great good price- good buy! Delivery went smoothly too thanks Best Buy!
I would recommend this to a friend - Pros mentioned:Space
Rated 4 out of 5 stars
Great refrigerador and great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerador is excellent ,, it has so much space and it easy to maintain it clean ,, love it
I would recommend this to a friend - Cons mentioned:Noise level, Shelves
Rated 2 out of 5 stars
Worst fridge ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. The wired shelves hold nothing, water bottles, pop bottles you name it fall over. Very noisy and have had to have it replaced 2 times already. I guess if you want a fridge for the garage go for it, but otherwise don’t waste your money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 18.1 Cu. Ft. Top-Freezer Refrigerator. I understand you found it very noisy and that can be annoying. We are continuously working to improve our products and their designs, so we definitely appreciate your feedback. But, if you have any more questions or concerns, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
- Pros mentioned:Price
Rated 4 out of 5 stars
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! This was a great price and was a great add on as a second fridge.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Amazing price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bigger than my last one and the price was about the same so far it’s working perfect we’ll see how long this one last
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend - Pros mentioned:Size
Rated 4 out of 5 stars
Great size for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as you would think. Nice size fridge, and does keep everything really cold. So far, so good.
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
Perfect garage fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fridge for the garage! Surprisingly, plenty of room for drinks and anything extra. Delivery was on time and set up was super easy.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend Rated 5 out of 5 stars
Good low cost, no frills option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge delivers great value in a basic, but efficient machine. I use it as a secondary fridge. Good capacity for the size.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend- Cons mentioned:Noise level
Rated 5 out of 5 stars
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is perfect for the price. One thing is, the refrigerator makes some nutty sounds that I truly hope I get use to.
I would recommend this to a friend - Pros mentioned:Space
Rated 4 out of 5 stars
Nice basic refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the space in the fridge and like how organized it stays! Very happy with this fridge!
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend - Pros mentioned:Space
Rated 4 out of 5 stars
Good spare refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a basic refrigerator for the garage and this works great. Plenty if room for extra food and drinks.
I would recommend this to a friend











