Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4706 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 4,706 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Not Just a Basic Model

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is a perfect size and is larger than it appears. A good value! Never a problem with Insignia.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    you get what you pay for

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice inexpensive no frills refrigerator you get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great secondary fridge

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this as a spare fridge in the garage. IT works great and it was a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far. Perfect for our garage. Highly recommend especially for the price!!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Does the job

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge works like it should, overall I’m happy. The only issue was we had to wait an extra week and then some for a new fridge because when they first came to deliver it they took it out of the box and there was damage to the bottom of the fridge making it not operational. Other than that it works like it should.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great refrigerator for the garage

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is roomy and seems to work well. The door shelves are wide enough to accommodate milk and juice bottles.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Better than expected

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was batter than I expected. Refrigeration equal throughout was even. Fits nicely into space. Plenty of space for my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality for the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a gift for a staff lounge. Their old appliances were broken down and stained. This is a bright white clean and exciting upgrade for them!

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Highly flawed. Steer clear.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HATE this fridge so much. Design is HIGHLY flawed. This is the extra fridge for the garage so I really wasn't picky. I just need it for the meat for the week, extra jugs of milk & OJ from the warehouse club, and to keep individual drinks from cluttering up the main kitchen fridge. I figured I'd save a little vs buying the name brand. Whether or not the fridge closes is temperamental so I had to put kid locks on it to ensure it's closed and stays that way. Shelves are stupidly spaced that things like jugs of milk or cartons of OJ are too tall for the bottom shelf. If you raise it about 6-8 inches to the next notch you will basically lose an entire fridge shelf unless you have items that are about 4 inches tall. All of the milk / juice / pint cartons need to be on the door. Because of the placement of the deeper door shelf that is designed for milk jugs the bottom interior shelf can only be about 3/4 of the way out to the edge or the door will not close. The deeper door shelf is above a slimmer shelf which you cannot see the contents of without really bending down. Then the deeper milk jug shelf cracked after 4 months from holding the 3 gallons of milk it was clearly designed for. So now if you put anything on it, it will sag just enough to keep you from closing the door. And remember can't put the milk on the bottom shelf because there's not enough vertical clearance and can't fill it out to the edge. The fridge still has the original tape in some places and I'm seriously considering ridding myself of it and buying something else. If you only have $500 to spend on a fridge then it does the basics it's supposed to. If you can, go with something else.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there,

      I am so sorry to hear that your experience with our Insignia™- 18.1 Cu. Ft. Top-Freezer Refrigerator - White. We appreciate your trust in our products and the time you took to share your experience with it. I'm really sorry to read that you are experiencing this issue with one of our products. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We truly appreciate your feedback, please feel free to reach out to us if you have any questions or doubts. We would love to check this situation further with you, so please feel free to contact us, our agents will be more than happy to assist you reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.

      Insignia Support
      Louise
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Works good

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit for my condo. Wish it had one more storage drawer

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Best Buy brand fridge as a second fridge in my garage. It is bigger than expected. Has been perfect. Excellent value for the price paid.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great fridge for the price

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The swevice was exceptional to begin with and you know that is a Must! The fridge works gret cooled quickly and It is it not pricy for a good fridge!!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Refrigerator

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this refrigerator. It is a perfect size for a small family.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Wood buy again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value, was in stock. A easy to order and set up delivery.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Good Warranty

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for the same model that I purchased a year earlier for a rental property that I have. The tenant complained that the first one was making a loud noise. The parts to fix it were not available so Best Buy offered to give me another one to satisfy the warranty.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Freezer/Refrigerator. Good price and reliable. Gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great garage fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what we need it for. With everything that is going on we needed extra fridge storage and we thought this fridge was perfect

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Money saving

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge Great price Perfect in my garage Saved more money in the long run instead of buying coolers and ice

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great fridge!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! Just what I needed since old one stopped working. It quickly cools down!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Frig, ice maker, water line install.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was complete after two trips. The handle needed reordered and second trip. The water line I purchased through BB was not the right size fitting on the water supply side. I thought BB would bring the fitting but was not part of service. I understand but would have been nice to complete the water line install.

    I would recommend this to a friend
Sponsored