Customer Ratings & Reviews
- Model:
- NS-RBM18SS0
- SKU:
- 6467055
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, bottom freezer, and energy efficiency. They find it to be a great value for its price and perfect for small kitchens. However, some customers have concerns about the noise it makes and the lack of a handle, which can be inconvenient for some users.
This summary was generated by AI based on customer reviews.
A Great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great fridge. Works well, love the under freezer drawer
I would recommend this to a friendRefrigerator that was needed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is amazing. Definitely will purchase again
I would recommend this to a friendD.S.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy it look good easy to clean hold a lot food.
I would recommend this to a friendEmergency fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, small and could use another shelf but a great buy for now.
I would recommend this to a friendStrong Arm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the door gets suctioned shut and it is so difficult to open.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We understand how frustrating it can be when the door gets suctioned shut and becomes difficult to open. We are committed to addressing such issues to enhance the usability of our products. Your feedback is invaluable in helping us improve.
Keith Insignia Support
Super cute
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super cute, its not a huge fridge but perfect for me.
I would recommend this to a friendJUNK and styrofoam, they do not honor warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased the 3 year warranty. In the freezer there are 2 drawers, one is rolling on metal slides and the other is on a thin plastic that is the lining of the freezer. started wearing away from normal wear and eventually styrofoam beads were in the freezer and then it stopped rolling. this is normal use and clearly wear and tear of rolling out the drawer several times a day to get things. Had geek squad in to fix because I have the warranty and he said it would be replaced, then the next day he said claim was denied. this company doesn't stand by there product and the sides where the plastic drawer rolls on should have been reinforced with metal. JUNK< cant use the freezer
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are sorry to hear about the issues with the freezer drawers and the warranty claim. Your feedback is important to us, and we will take it into consideration for future improvements. We strive to ensure our products meet your needs and provide a better user experience.
Keith | Insignia Support
Don't purchase appliances from best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as we got the fridge out if the box we noticed it had a large dent on one back corner. This makes the fridge unlevel and the dent pushes on what is likely the motor mechanism. We have shems holding it to level it. After calling multiple times without assistance for a replacent we gave up. What a waste of time Over the phone, the representative told us we would need to purchase another fridge and then they would bring that and give a refund on the broken one. This is not how replacements work. We are absolutely not spending another $700 and hoping to get our original $$ back. Not to mention the cost to take off 1/2 a day of work due to someone having to be home for the delivery. Will not buy from best buy again and will not recommend to others. Unacceptable products and unacceptable customer service.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're truly sorry to hear about the issues with your refrigerator and the inconvenience caused by our customer service process. This is not the experience we want for our customers, and we apologize for the frustration you've faced.
We understand your concerns about the replacement process and the additional costs involved. Please reach out to our customer service team again, and mention this review so we can prioritize your case and find a more suitable solution. Your feedback is invaluable, and we are committed to improving our services.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Noisy replacing for another Same Model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator was delivered yesterday. I replaced my unrepairable Samsung French Door refrigerator with this one. Looks great in my kitchen, but it is not working properly. We let the refrigerator sit over night so the compressor would settle and it has been making loud wailing noises the entire time (over two hours now). I am going to exchange it. So, hopefully this first one I received is just a bad unit or was damaged internally in shipping. Because of this unit I can not recommend it, but I may change my mind when I get the replacement unit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Wetungu,
Thank you for taking the time to review our Insignia™ - 18.6 Cu. Ft. Bottom Mount Refrigerator - Stainless steel. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Missing part and 3 x later still not right part
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge but when I went to switch door to open other way the part needed was missing! Called company 3 times and all 3 times the right part was wrong! Looked at reviews on this problem and it seems to be common! Not sure what to do next ! Customer service with company was decent but just are not up front on this issue or what to do when they don’t have the part!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator, KristinC. We understand your frustration with the missing part and the ongoing issues with receiving the correct replacement.
We recommend contacting Insignia customer support team (877-467-4289) directly to escalate this issue. They may be able to offer further assistance or a resolution.
We appreciate you bringing this to our attention and value your feedback. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
DO NOT BUY! TERRIBLE CUSTOMER SERVICE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 weeks in and it’s not cooling correctly. Fridge is up to 45 degrees while freezer is -6. Then the freezer temps rise and fridge goes down. Nothing is iced over or frozen around ventilation. THREE WEEKS and both Best Buy and Insignia will not offer a refund or even an EXCHANGE. We have 4 children and as most Americans are struggling to get by. I have well over $1000 worth of food in this fridge and the temps just keep going up. They don’t care. Want us to wait days for a tech to come out instead of allowing us to bring it back for store credit to get a higher quality refrigerator. The customer service is shameful. Oh but if we’d paid extra at checkout for some membership apparently then they would have given us a refund. 3 weeks is not ok. 6 months wouldn’t be ok but 3 weeks?! Do not do business here and do not buy an insignia. Cheaper is not better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re truly sorry to hear about the trouble you’ve been having with your refrigerator and the frustration with our customer service. It’s unacceptable for a product to malfunction so soon after purchase, and we understand how difficult it is, especially with a large family and a significant amount of food at stake.
We regret that your experience with both the product and our customer service did not meet your expectations. The issues you’re describing are concerning and should be addressed promptly. We would like to escalate this matter to ensure it gets the attention it deserves.
Please reach out to our customer support team with your purchase details, and we will do our best to expedite a resolution, whether that means arranging a quicker service visit or exploring other options. Your feedback is invaluable, and we appreciate you bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Look at product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with product from day one brought a moldy broken product shelves, dented side panels on product please expect your product before receiving it did a great job on customer service care though the process
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, EvanR, for sharing your experience. We regret to hear about the condition of your refrigerator upon arrival and understand how frustrating that must have been. We appreciate your kind words about our customer service team and are glad they could assist you through the process. Your feedback is valuable, and we are always here to support you.Tine | Insignia Support
Fantastic for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for use in a garage. Good build quality (for the price), cools well.
I would recommend this to a friendBummed out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came broken Waiting on replacement Maybe veggie drawer could be made of a stronger material feels like they will break got too be careful when opening
I would recommend this to a friendYou can do better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it 12/23. Completely unrepairable 7/2025. Spend the extra money and find something better. It was a circuit board that would cost about $300 to replace. FKM.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re very sorry to hear that your unit became unrepairable in such a short time and that the cost of replacement parts was so high. We understand how frustrating and disappointing this experience must have been, especially after making a recent purchase. Your input is important and will be shared with our team to help improve product durability and support options.
Keith | Insignia Support
POOR QUALITY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this refrigerator for less than 6 MONTHS and it has stopped working TWICE! Thankfully we bought the warranty so we had geek squad come out and fix it and now it’s not blowing cold air once again.
No, I would not recommend this to a friendMinor damage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There’s always water in the ice tray . It was a little dented. I think it might have just been maybe in delivery or warehouse but all in all it’s great in storage and stays fresh.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We apologize for any inconvenience caused by the minor damage to your Insignia™ refrigerator. If you would like, please contact our customer service team so we can discuss options for addressing the dent in the ice tray. We're glad to hear that the refrigerator is working well for you in terms of storage and freshness. Your satisfaction is important to us, and we appreciate your feedback. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Great refrigerator service not so much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have bought 3 items that needed to be installed refrigerator washer dryer 3 separate times all three resulted in headaches the lasted one refrigerator the door was supposed to be reversed they didn't installer said refrigerator was ready to be loaded with no lights on inside pulled refrigerator ot wasn't plugged in still wrapped tuck in back of refrigerator could have lost everything was supposed to be installed techs were rude
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. We genuinely appreciate your feedback and are committed to improving our products and services. Your insights are invaluable to us, and we will use them to enhance the quality and reliability of our offerings. Thank you for helping us serve you better. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Insignia 18.6 Cu Ft.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge for the price. Good storage capacity.
I would recommend this to a friendOk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a lot of noise but cute It looks nice but scratches super easy
No, I would not recommend this to a friend