Customer Ratings & Reviews
- Model:
- NS-RBM18SS0
- SKU:
- 6467055
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, bottom freezer, and energy efficiency. They find it to be a great value for its price and perfect for small kitchens. However, some customers have concerns about the noise it makes and the lack of a handle, which can be inconvenient for some users.
This summary was generated by AI based on customer reviews.
fridge feeback w/$400 bonus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAS NO DOOR HANDLES opening stmt says this fridge has been reduced by $400 since I got it. will you be mailing me $400 ???
I would recommend this to a friendDon't buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They said I could move the hinge to the left side and I found out that was lie after a total of 10 hours on the phone with numerous different people, wrong parts shipped to me 4 times over several months, and a home visit so they could see what I was talking about because no one understood or believed me over the phone. This is a Best Buy brand, never buy anything in this brand. Absolutely horrible experience.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18.6 Cu. Ft. Bottom Freezer Refrigerator! We understand that you want to reverse the unit door. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking but is getting noisy as time passes. Pops and incessant clicks.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that your product is becoming noisy over time. We strive to provide high-quality products that are durable and reliable. We would recommend reaching out to our customer service team for further assistance or to explore possible solutions to minimize the pops and clicks you are experiencing. Your satisfaction is important to us, and we appreciate your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Love Refrigerator hate Bestbuy service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator but it leaks. I scheduled an appointmen for repairs. Im waiting with no response from Best Buy.
I would recommend this to a friendDoor is hard to close
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice design of refrigerator, but the door requires special attention to be sure it closes. If you gently push it closed, it bounces back open. Good feature - the alarm bell starts chiming after the door stands open for a while. I’m researching option to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
There has a door closing aid part on the fridge and freezer door hinge. this is to prevent door rebound issue when big force to close the door. Therefore, if you use a little bigger force which can overcome the door closing aid part, the door will close itself.
Great cooling
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well but it did start making noises after a few weeks I don’t mind the noise.
I would recommend this to a friendBuyer Beware- Freezer over freezing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product Defect - Freezer over freezing. I had to return the fridge in exchange for another one and the second fridge did the same exact thing. BestBuy is picky about returns as you only have a 15 day window and the warranty that you purchase along with the fridge is for a one-time use only- whether that is for a geek squad rep to come out to your home or if you flat out return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear AlexisM, we’re truly sorry for the inconvenience. We appreciate your patience and hope to regain your trust. - Carl | Insignia Support
Just ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish i could have gotten a different frig, but this was the only one in the size i needed. There isn't a lunchmeat drawer, no door handle and only 3 temperature settings. So things either freeze a little, or it's not cold enough
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience and limitations you're experiencing with the refrigerator. We understand how important it is to have a fridge that meets your needs, and we regret that this one falls short in some aspects. Your feedback regarding the lack of a lunchmeat drawer, door handle, and limited temperature settings is valuable, and we'll use it to improve the design and functionality of our refrigerators in the future. If you need assistance with finding a suitable alternative or if there's anything else we can do to help, please don't hesitate to reach out to us. We apologize again for any inconvenience this has caused and appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Fridge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge the quality is not the business. The door is weak. And had to return the first one bc it had broken parts. 2nd one has a small hole. It works great tho.
No, I would not recommend this to a friendNeeds some dividers or drawers.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would prefer a separate drawer for meat or whatever. It could have had one
I would recommend this to a friendPoor quality and poor customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate that I purchased this refrigerator. I’ve had four service visits for the Icemaker, and today the technician visited and told me that someone else would have to repair it because the icemaker is an add-on, it isn’t part of the Best Buy warranty. The icemaker has not worked properly since I purchased the refrigerator almost one year ago. Each time a technician visits either they cannot repair it, they bring the wrong kit, or someone different has to come out. If I had known that this refrigerator would be such poor quality I would have purchased a better brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator, ToriaB. We appreciate your feedback and are committed to continuously improving our products. Your insights are valuable to us, and we will take them into consideration as we strive to enhance our offerings. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
It's ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small. Needs a meat and cheese drawer. Works fine. Not a fan of the lower freezer.
No, I would not recommend this to a friendUtter Dissapointment.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give this 0 stars i would. The fridge often had to be exchanged when delivered due to the inner liner being broken. Its been less than a year and the freezer stopped working. Best buy promises compensation but never delivers even when wasting 5 days due to not being able to deliver an undamaged product. I will never buy an appliance from best buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the inconvenience and frustration you've experienced with the fridge and the delivery process. Your satisfaction is important to us, and we regret that we did not meet your expectations. We will take your comments into consideration to improve our services. Keith | Insignia Support
Short Lasting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped cooling and didn't last even 1 year. Parts cannot be replaced, so you have to go through the whole ordeal with best buy and Insignia warranty to replace it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize to hear that your Insignia 18.6 Cu. Ft. Bottom Freezer Refrigerator with ENERGY STAR Certification has stopped cooling and didn't meet your expectations. I understand that it's disappointing to experience issues with a product, especially one that didn't last a year. I'd be happy to help you explore your options for replacing it under the warranty or through Best Buy's customer service. Please let me know how I can assist you further. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Broken after 10 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer drawer broke after 10 months of use. Made with cheap plastics
No, I would not recommend this to a friendA series of unfortunate incidents
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had three different units delivered and each one was damaged in different areas. One was missing a leveler causing the unit to rock. The second was broken at the back of two of the shelves. The third had a 3" vertical crack at the back corner inside the unit causing cold air to easily escape. We decided on an LG as the final replacement and have been very satisfied since.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re truly sorry to hear about the multiple issues you encountered with the units. It’s frustrating to deal with repeated damage and quality control problems. We’re glad to know that the LG unit has been a satisfactory replacement for you. Your feedback is invaluable in helping us address these issues and improve our service. Thank you for sharing your experience, and we hope your new appliance continues to serve you well. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just noticed that the freezer door you have to close hard because it leaves the seal at the top not seal. So you have to close hard.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. We're glad you're utilizing the energy-efficient features of the model. Your observation about the freezer door seal is valuable, as it helps us understand user experiences better. We appreciate you taking the time to provide this insight, and we hope you continue to enjoy your refrigerator's performance! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator and works amazing and is reliable
I would recommend this to a friendNice Fridge bad door
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good and performs well however the door takes way too much force to close and I find the alarm going off all the time for the door not closed all the way. Be prepared to slam the door each time you open it!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the inconvenience you experienced with the door requiring excessive force to close and the alarm frequently going off. We understand how frustrating it can be to deal with these issues. Your insights are valuable to us as we strive to improve our product designs and ensure better customer satisfaction. We appreciate your patience and understanding.
Keith | Insignia Support
Chaos!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually a review of Best Buy. The fridge arrived damaged and delivery of the replacement has been rescheduled three times. This always happens in the afternoon of the day before, meaning we've cleared our calendars for no reason. BB employees have been very courteous and they are issuing me a credit, but only after I rejected a gift card and had to negotiate what seemed like fair compensation. Never again, Best Buy!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JuliaL,
Thank you for writing a review about our Insignia™ - 18.6 Cu. Ft. BottomFreezer Refrigerator - Stainless Steel . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285