Customer Ratings & Reviews
- Model:
- NS-RBM18SS0
- SKU:
- 6467055
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, bottom freezer, and energy efficiency. They find it to be a great value for its price and perfect for small kitchens. However, some customers have concerns about the noise it makes and the lack of a handle, which can be inconvenient for some users.
This summary was generated by AI based on customer reviews.
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one was damage had a big hit on the door and had some trouble Returning it
No, I would not recommend this to a friendPoor execution
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge might be fine. But the hinge reversal kit is missing a part needed to switch the side it opens. In their stupidity, Best Buy sent another fridge rather than the missing $10 part. The second unit was missing the same part. They finally agreed to send the missing part and that has not shown up when promised. I like working with the people in the store but the follow-up execution is ridiculous.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the frustration and inconvenience caused by the missing part needed for the hinge reversal kit. Ensuring timely and accurate fulfillment of parts is essential, and we regret any inconvenience caused by the delay and lack of follow-up. Your feedback is valuable, and we appreciate your patience as we work to resolve this issue promptly. If you need further assistance or have any concerns, please feel free to reach out to us directly. Thank you for bringing this to our attention, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Not so good for the price.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. From the first day that I got this refrigerator, it started making the strangest gurgling sounds. It sounds like it has running water inside of it when it does not. It does not keep food cold enough. Produce goes bad extremely fast compared to my old Samsung fridge. The freezer door does not glide properly. It gets stuck slightly open and food can spoil easily.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issues you've encountered with your refrigerator. Quality and reliability are paramount to us, and it's clear that your experience falls short of our standards. We understand the frustration of dealing with unexpected noises and functionality issues, especially when it affects food preservation.
To ensure your satisfaction, we'd like to address each concern individually. The gurgling sound may stem from normal operational processes, but we'll gladly have a technician assess this to ensure everything is functioning as intended. Regarding cooling performance, adjustments to temperature settings or a technician's inspection may be necessary to optimize performance. We'll also investigate the freezer door issue to ensure it glides smoothly and seals properly.
Your feedback is valuable to us as it helps us identify areas for improvement. We appreciate your patience and the opportunity to make this right for you. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Upset
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but i already have call qeek squad to come and replace the unit or fix it qicks!
No, I would not recommend this to a friendGet a thermometer, won't stay under 40 degrees
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Put a digital thermometer in it and the fridge was 37-39 degrees as long as the room was 40 degrees. Now that the room is 60 degrees, fridge won't go under 40 even on the highest setting.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Chomper,
Thank you for your feedback regarding the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. We're sorry to hear about the temperature issues you've experienced. We understand how important it is for your refrigerator to maintain the desired temperature, and we appreciate you bringing this to our attention.
Your input helps us identify areas for improvement, and we will look into this matter further. If you need any assistance or have additional concerns, please feel free to reach out. -Emman | Insignia Products
Regreted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No door handles,really hard to open, honestly i regreted on buying this fridge
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. We appreciate your thoughts regarding the design, and it's always helpful to hear from customers about their experiences. Your input is important in helping us understand how our products are received and recognized, and we hope you continue to enjoy the features and benefits of your refrigerator! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Not a happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks didn’t come with ice maker, ordered ice maker for it. Received the wrong one, customer service is a huge, just a big circle. On hold forever! I have purchased tvs, a stove, washer and dryer and now this fridge! Don’t go to Best Buy again!!!!!!!!!!!! S
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator with ENERGY STAR Certification. We're truly sorry to hear about the issues you've encountered with the ice maker and the challenges with our customer service. We understand how frustrating this must have been for you, especially given your loyalty as a customer.
We take full responsibility for ensuring our products and services meet your expectations. Your feedback is invaluable and will help us improve. If you need further assistance or would like to discuss alternative solutions, please reach out to our customer support team. We're here to help and ensure your satisfaction.
Thank you for bringing this to our attention and for your continued support of Insignia™. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
2 strkes so far...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First delivery was damaged, so they didn't install it. Second delivery, they didn't bring the fridge. They came to install a fridge that they never delivered. So I still don't have a fridge. Crazy that they're now asking me to review an item I still haven't received. Waiting for a 3rd attempt, but if that one goes wrong I'm done with Best Buy forever.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello LiadC,
I understand how upsetting this must be for you. We apologized for what you have been through. For further assistance please contact Best Buy customer service at 1 (888) 237-8289 Monday-Saturday 8 am to 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Stay clear of purchasing major appliances here
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service from delivery to customer service.received damaged refrigerator delivery people didn't even give me a chance to look it over waited a couple days for an exchange they never came.customer service said they didn't show any record for an exchange.had to wait for more days to get a undamaged refrigerator 3 days wasted to get a undamaged refrigerator and no I'm sorry customer service is a thing of the past at Best Buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator - Stainless Steel. I know that this could be an unfortunate situation. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
- Pros mentioned:Noise level, Overall performance
My new Happiness
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is so quiet, lots of room, love the adjustable shelf, and the freezer on the bottom is so 'cool'. it is very stylish without handles, all you see is a beautiful front of 'shiny.' I make sure I remove all fingerprints in the evening, as I want to be welcomed each morning with a beautiful and most loved new addition to our family. The price was good, but the quality is outstanding. Thank you, hope to love it many years.
I would recommend this to a friend 3 weeks for Installation and still not complete
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the refrigerator. I purchased the ice maker with installation. 5 sets of technicians have been to my home in 3 weeks and none of them have been able to install the ice maker. This type of customer service in unacceptable. This is a Best Buy product, and they can not install it.
No, I would not recommend this to a friendDefective products and Online Ordering Nightmare
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered 2 of these online and both were defective with a very thin refrigerator wall. the rear corners where the shelves slide in had no material and the insulation was exposed. the online ordering process is the seventh level of Dantes Inferno. NEVER AGAIN. stupid text order confirmation etc, terrible.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you encountered with your refrigerator and the online ordering process. It's disappointing to hear that the product arrived defective, and we apologize for any inconvenience this caused you. Your feedback regarding the online ordering process is also noted, and we'll pass it along to our team for improvement. If you haven't already, please reach out to our customer service team for assistance with returning or replacing the defective items. We value your business and hope to have the opportunity to make things right. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Only opens one way, extra $ to reverse direction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge opened the wrong way for me. Instead of having a kit to switch the direction, which my contractor told me is industry standard, you have to pay extra for someone to come out with the kit. After an hour + on the phone to attempting to schedule this unexpected charge, payment failed and rep disconnected. Tried to use chat to resolve, and rep said they couldn't schedule it. Didn't have hours to try to get back on the phone with a rep. Can barely access my fridge.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BUNDLESARSCAMS,
Thanks for taking the time and effort to leave a review about our I'd like to apologize for the situation that you're experiencing. I know it can be dissatisfying. We would love to check this situation further with you. Please feel free to contact us via email at insignia@bestbuy.com or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Insignia - 18.6 cu. ft. bottom freezer refrigerator -stainless steel was delivered with a defected horizontal hinge. As a result of the defect the refrigerator door would not close ALL THE WAY. Because of the defect a new refrigerator is coming in its place. Will update this post later.
No, I would not recommend this to a friendBroke after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this refrigerator. But it only lasted a little over a year. It started tripping the circuit breaker after a year and 1 month. If it wouldn’t have been doing that. We would have kept it. But had to get something more reliable.
I would recommend this to a friendDamaged Fridge Twice Now
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the second week in a row now my fridge was delivered damaged. Does Best Buy not have any quality control to check and see if their products are being shipped damaged? It takes 2 minutes to inspect a unit prior to delivering to make sure it is OK, Ill try one more time but if the next unit is delivered damaged I'll have to get a refund a go somewhere else.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JeffB,
Thank you for writing a review about our Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator - Stainless Steel. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Dents & dings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly packaged! First and second deliveries were both damaged.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about your experience with our packaging and delivery. We take pride in ensuring that all orders are securely packaged to prevent any damage during transit. We appreciate your feedback and will take this into consideration to improve our packaging methods for future orders. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
I'm so disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less than a month...First the refrigerator stopped cooling and then the freezer stopped freezing... I used to trust insignia products but lately I feel ripped off.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm so sorry to hear that your Insignia 18.6 Cu. Ft. Bottom Freezer Refrigerator with ENERGY STAR Certification stopped working so quickly. It's clear that you were expecting a reliable product, and it's frustrating when it doesn't meet those expectations. I can understand why you're feeling let down, especially since you've had positive experiences with Insignia products in the past. I'll make sure to pass on your feedback to the team, so we can work on improving our quality control and ensuring that our customers receive the level of performance they deserve. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
botched delivery and istallation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door was configured on the wrong side. And even though web site say it is reversible door product customer service is not fixing it. Already spend 2 hours on the phone and so far no resolution in site.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience you've experienced with the configuration of the door on your product. It's frustrating when the promised features don't align with the actual experience, and we understand your disappointment. Our customer service team strives to provide efficient and effective solutions, and we're sorry to hear that your issue hasn't been resolved despite your efforts. Please know that we take your feedback seriously, and we'll work diligently to rectify the situation as quickly as possible. If you haven't already, please provide us with your contact information and order details so we can escalate your case and expedite a resolution. Thank you for your patience and understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Defective On Day One!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has the loud annoying sound of liquid rushing through it. The left and right sides get so hot that we have to make sure our granddaughter does not go near this Insignia refrigerator we bought from Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. I'm very sorry to hear about the issues you're facing with the noise and the heat from the sides of the refrigerator. Your concerns are completely valid, especially regarding the safety of your granddaughter.
Here are a few steps you might consider:
1. Noise: The sound of liquid rushing could be related to the refrigerant circulating through the cooling system. While some noise is normal, excessive noise might indicate a problem.
2. Heat: The sides of the refrigerator can get warm as part of the normal operation, but they shouldn't be excessively hot. This could be a sign of an issue with the cooling system or ventilation.
I recommend contacting our customer service team to arrange for a technician to inspect the refrigerator. If it's still under warranty, these issues should be covered.
We appreciate your patience and hope to resolve this issue for you. If you need further assistance, please let us know. Thank you for bringing this to our attention.