Customer Ratings & Reviews
- Model:
- NS-RBM18SS0
- SKU:
- 6467055
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, bottom freezer, and energy efficiency. They find it to be a great value for its price and perfect for small kitchens. However, some customers have concerns about the noise it makes and the lack of a handle, which can be inconvenient for some users.
This summary was generated by AI based on customer reviews.
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a defective piece, and they delivered the replacement which had the exact same problem ! So, I refused the delivery. I had to call my credit card company to dispute the transaction to stop the 3rd delivery. Worst experience ever.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18.6 Cu. Ft. Bottom Freezer Refrigerator! We know how frustrating is that you received a defective unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your issue.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Sad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having it for a few months the doors don't work and stick in upset
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're genuinely sorry to hear about the issues you've encountered with the doors of your TV cabinet. It's certainly not the experience we aim to provide our customers. We understand how frustrating it can be when a product doesn't meet expectations over time. Your feedback is essential to us, and we'll use it to address any potential quality issues with our products. Please reach out to our customer service team for assistance, as we want to ensure that you're fully satisfied with your purchase. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Mrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would nvere ever buy anything again from Best Buy. After almost a month ive been lied to 3 times and still do not hav a new shelf for on my door that cam broke. You are terrible people to deal with
No, I would not recommend this to a friendWeird noises refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is cold but makes weird noises, and sounds like someone is moaning.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thanks for taking the time and effort to leave a review about our Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator - Stainless Steel (NS-RBM18SS0). I'd like to apologize for the situation that you've experienced with one of our products. I know it can be dissatisfying. Please know that we are improving the quality of this product by considering our customers' feedback. If you need further assistance, please feel free to contact us at the link below.
Shai | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Freezer problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom freezer doesn’t close all the way! Not happy about that!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, MichelleB! Thank you for raising this concern. We understand how important it is to have the bottom freezer fully closed to ensure proper food storage and temperature control. We would like to make this right! Kindly contact our Insignia Hotline Support at 877-467-4289 for full assistance. - Dalainne | Insignia Support. https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Do not buy insignia
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy insignia products the control board goes out within a year and replacement parts are hard to require
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out and sharing your concerns. I’m sorry to hear about your experience with the Insignia refrigerator. We strive to provide quality products, and I understand how frustrating it can be when things don’t go as expected.
If you are experiencing issues with your refrigerator, I recommend contacting our customer support team directly. They can assist you with troubleshooting and guide you through the process for warranty claims or replacement parts. We want to ensure that you receive the support you need.
Your feedback is important to us, and we are continuously working to improve our products and services. If you have any further questions or need assistance, please feel free to reach out.
Problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am currently out of the country, but the refrigerator is faulty. The freezer only goes to around 30 degrees, while vegetables freeze in the fridge
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello UliK,
Thank you for taking the time to leave a review of our Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator. We apologize for the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Capacity, Noise level
This Insignia refrigerator is made by Midea
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge and a great value. It’s a Midea model we tried to buy at Lowes but was no longer available there. Midea makes quality stuff. Love our Midea dishwasher. BUT Lowes quit carrying it, so we bought it at Best Buy where it was labeled under their “Insignia” brand. Same exact model. And using a Midea ice maker kit was a dead giveaway. I have to say this was my first experience buying from Best Buy in a long time and it was a very good one. Pros: - [ ] Largest capacity in the 30” wide class - [ ] Reasonable price point - [ ] Quiet - [ ] Energy efficient - [ ] Ice maker kit fits well - [ ] Well lit - [ ] Nicely thought out controls - [ ] Well designed ice maker Cons: - [ ] No cheese drawer - [ ] Installation instructions for the Midea ice maker were unclear and had outright mistakes.
I would recommend this to a friend Jim wilson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer care. No after purpose care so I buy nothing from you again
No, I would not recommend this to a friendPiece of junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk ! Received damaged— reordered and the second refrigerator also received damaged in the identical spot as the first one (huge dent bottom rear of refrigerator)
No, I would not recommend this to a friendNo parts to change direction of door.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Here is the problem. We have been waiting for weeks for the parts to change the direction of the door. They are now back ordered. Just send us another refrigerator with the parts we need.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Mars,
Thank you very much for taking the time to review our- Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator - Stainless Steel. I apologize for the inconvenience that this matter has caused you, we would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Good fridge but defective freezer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thiw freezer is defective and you may not add an ice maker. I bought this refrigerator and after 8 attempts from Best Buy to install the ice maker it NEVER worked
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the disappointing experience with your Insignia 18.6 Cu. Ft. Bottom Freezer Refrigerator. We understand how frustrating it must be to have a defective product, especially one that doesn't meet its intended features like the ice maker. We take these issues seriously and will pass on your feedback to our product development team to ensure we're making improvements to prevent similar issues in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Un happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator doesn’t have a section in the freezer to hook up the ice maker, I had 4 technicians to come to put in the ice maker in the freezer area and the 4 th technician told me that the refrigerator don’t make with an ice maker.
No, I would not recommend this to a friendFridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge I received was not level. Asked for an exchanged and the new fridge was also un level . Would not recommend tbh
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've faced with both fridges being unlevel. We understand how important it is for your appliance to function properly, and it's disheartening to hear that we did not meet your expectations.
Please know that we take this matter seriously and are committed to resolving it for you. We appreciate your feedback, as it helps us improve our products and services. If you haven't already, please reach out to our customer service team so we can assist you further and ensure you receive a fridge that meets your needs.
We hope to have the opportunity to restore your faith in us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Weak lining
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liner on freezer breaks after time not recommended for main source of storage
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Michele! Thank you for your feedback on the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. We're sorry to hear about the issue with the freezer liner. Your comments are valuable to us, and we'll pass them along to our product development team for review. If you need further assistance or have any other concerns, please don't hesitate to reach out to our customer service team. We appreciate your input and hope to serve you better in the future. |Angelica| Insignia Products| https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was delivered to the wrong address. Our receiving person told the driver, but he refused to deliver and install at the correct address.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator - Stainless Steel, we're very sorry to read you are experiencing this issue with one of our products. For any product delivery issue, please contact directly the retailer for further assistance.
Insignia Support
Angela
www.insigniaproducts.com/support
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad set up, bad delivery and never again. Gave away the fridge
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about your negative experience with the setup and delivery of the fridge. Ensuring a smooth and satisfactory delivery process is important to us, and we apologize for any inconvenience or frustration this may have caused you. Your feedback is invaluable, and we'll use it to review and improve our procedures to provide a better customer experience in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. We apologize again for any inconvenience this has caused and appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Still waiting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in November and still haven't received it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi FaithB,
Thank you for writing a review about our Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator - Stainless Steel. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Noise level, Size
We’re thrilled with this refrigerator!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After getting really tired of bending down to put food in and out of our refrigerator, I’d been thinking about getting a bottom freezer refrigerator for more than a year but always thought they would be too expensive. When I saw this one at Best Buy, I was at first attracted by the great price, but hesitated slightly because the size was a little smaller than our current refrigerator. We decided to take a chance on it anyway and we’re glad we did! Not only does everything we need fit well into this smaller fridge (because the design is better), but it runs way more quietly than our old fridge, which was starting to drive us mad. The quality is also much better than we expected and it looks great. We’ve had it for over a month now and not a day goes by without me saying “I love this refrigerator!” In addition to the actual product, the whole purchase process from Best Buy was awesome, from ordering through delivery, which all went very smoothly. This is the first time I’ve ever bought anything from Best Buy and it’s definitely not going to be the last! We’re very happy!
I would recommend this to a friend - Pros mentioned:Capacity, Noise level, Overall performance
Luv it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Plenty of interior space. Quiet. No regrets.
I would recommend this to a friend