Customer Ratings & Reviews
- Model:
- NS-RBM18SS0
- SKU:
- 6467055
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, bottom freezer, and energy efficiency. They find it to be a great value for its price and perfect for small kitchens. However, some customers have concerns about the noise it makes and the lack of a handle, which can be inconvenient for some users.
This summary was generated by AI based on customer reviews.
Terrible Service To Members
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product but absolutely terrible. Unacceptable. Customer service didn’t even receive a refund upon returning the item still waiting, including after my mom‘s cancer treatment delayed trip due to bad customer service bad communication, bad notations beyond every single department when it comes down to returning a perfectly good fridge Was not that it did not work. It worked perfectly fine. The temperature would not surpass the temperature I needed for my mother’s radiation treatment medication and they have delayed our trip to go to Atlanta because they have refused to pick up the refrigerator fashion it’s purchase refrigerator and they will be rushed to deliver it but when it’s time to pick it up and something has gone wrong with the customer, they do not know how to have service recovery and their customer service. Ridiculous. I’ve been waiting for a refund for like about a week now this is unacceptable service from Best Buy and geek squad a high standard company that values their customers, but this is not value.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re really sorry to hear about the challenges you’ve faced with this experience, especially regarding your mother’s medical needs and the delayed trip. Ensuring swift and effective customer service is a top priority, and we apologize for any frustration and inconvenience caused. Your feedback is valuable, and we will share your concerns with the appropriate departments to review and improve our service and response times. If there’s anything else we can do to assist you or if you need assistance with resolving this issue, please feel free to reach out to us. Thank you for sharing your experience, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Parts not available?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my insignia freezer is a year and half ago and already the door seal went bad. When I called the manufacture for parts they said that they don't carry the parts anymore. I think it is way to early to not make parts. So now I have to buy another freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issue you're facing with the door seal on your Insignia freezer and the difficulty in obtaining replacement parts. It's certainly frustrating when a product requires maintenance or repairs, and we apologize for any inconvenience this has caused. Your feedback regarding parts availability is important to us, and we'll share it with our team for review and consideration. In the meantime, if you haven't already, we recommend exploring alternative options for repairing the door seal or reaching out to our customer support team for further assistance. We appreciate your understanding and apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Fridge is fine.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is fine. The delivery was a freaking nightmare. I would advise to buy elsewhere.
No, I would not recommend this to a friendArrived Dented
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was unboxed with large (10” vertical) DENT in freezer.
I would recommend this to a friendDO NOT BUY.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 3 years old. I have 2 that are not working, supposedly a leak but noone is sure. Out of warranty but no one can or will work on these!! Best buy wont work on them when out of warranty. No other mechanics will wotk on them because they can not get parts. So I am out 2 freezers!! They emailed as if concerned but then stopped emailing me back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are truly sorry to hear about the issues you have encountered with your freezers and the lack of support you have received. Your frustration is understandable, and we regret that you have been left without a resolution. Your feedback is important to us, and we will take it into consideration to improve our services. We appreciate your honesty and support. Keith | Insignia Support
Bad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item, and 3 days later the refrigerator its turning off, and stop working,, I have to wait for 9 days to get a new refrigerator, and when they come, they come in a bad presentation.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issues you've encountered with your refrigerator and the inconvenience caused by its malfunction. It's unacceptable for our product to stop working after only three days, and we apologize for the inconvenience you've experienced. Additionally, we understand that receiving a replacement refrigerator with a poor presentation only adds to your frustration. Providing a seamless and satisfactory experience is important to us, and we apologize for falling short in this instance. Your feedback is invaluable, and we'll use it to improve our processes to ensure better quality control and presentation in the future. If there's anything we can do to assist you further or if you have any further questions, please don't hesitate to contact our customer service team. We apologize for any inconvenience this has caused and thank you for your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drawers were broken and they said they would replace them and they did not
I would recommend this to a friendMs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was the worse drive me crazy. Will ever buy from Best Buy again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your experience with our Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. We sincerely apologize for the frustration you've encountered with customer service. While we are committed to ensuring our products meet high standards of quality and performance, we understand that the support you receive is equally important.
Your feedback is invaluable, and we will use it to improve our service processes. If you have any specific issues with the refrigerator itself, please feel free to reach out to our customer support team directly. We want to ensure you have a positive experience with our product.
Thank you for your understanding, and we hope to regain your trust in the future.
Insignia Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very low quality product. Nothing Best Buy could do. Cooling is iffy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AndreaB,
Thank you for taking the time to leave a review of our Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Buy elsewhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service horrible delivery. BUY ELSEWHERE!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Alyssa,
We are very sorry to read about the horrible experience. I know how inconvenient this must be to you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Mary
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still don't have an icemaker that is working in 4 trips from your installation /repair service
No, I would not recommend this to a friend