Customer Ratings & Reviews

I've already been to Best Buy three times with the same problem. The rubber in the freezer drawer is defective and does not fit into the refrigerator. This causes condensation to form and, consequently, ice and snow in the freezer. First, I paid for a return to replace the refrigerator. They brought me a refrigerator, but they only replaced the freezer drawer. This suited me, I thought the problem had been removed. But in the new drawer, the elastic was even worse. Now I was in the store and said that I would choose another model, since I cannot endlessly change the drawers and pay for returns. It's a shame that the discount season is missed! The story of buying a refrigerator is not over. I will definitely add something positive to the review, I hope.

Freezer is cracking on the inside. Only had for a year and half

Love it beautiful and it has a lot of refrigerator space.

Wish it had some drawers in the fridge but im pretty happy with it.

Make sure you inspect this refrigerator before you make them. Bring it in your house, especially where the racks are at the factory. They were purposely pushed in too hard and punctured four holes in the insulation and you're not going to see it until you take the shelf out. And I miss 3 days of work trying to replace the stink Best buy won't take it back the same day they have to follow procedure and make you miss more work

I wish I could have listened to the reviews here. I order this fridge with high hopes that I was going to be the exception and that was a big mistake. We received this fridge damaged. I called customer service and told me that they could only refund me 10% of what I paid which is only 74 dollars.Therefore, learning from this mistake I decided to return it and get me a better quality fridge. See for yourself. This seems to be the biggest issue some customers explained when receiving this fridge.

Spacious fridge, The freezer Nope The drawer is a poor design, the material must be garbage as its breaking and the side thats Not broken is where all the damage is (the white plastic that covers the foam insulation is ripping,flaking and coming off. Its being Replaced as per my manufacturer warranty. But I notice it has DROPPED in price I paid $800 its now $600

Cheap price but so is the fridge. I haven’t had it for more than 5 months and the freezer went out on me. Don’t recommend and if you get it get the insurance cuz your gonna need it.

I liked the fridge, bottom freezer is very comfortable, but after couple months it stopped produce cold, freezer defrosted and hundreds of dollars food get bad. Best Buy scheduled me for repair appointment but it was compressor and they cannot do anything about it. Best Buy gave me number to exchange my refrigerator but I have to bring it to store by myself.

This fridge looked great at 1st. After delivery i realize it was scratched and was tilted backwards. After having it fir a week. I notice the freezer wasnt sealing and eoukd not close. The freezer started to frost over. I called hest buy they gladly exchange it. Then after a month with this one i notice the too part wasnt closing!! I totally exchange it for another mire expensive brand!! Now im happy! Horrible experience with this fridge!

I was initially delivered a very damaged refrigerator. While I set up the switch to a new one I was told that I'd receive a full refund from the representative. I confirm this with him several times. After the switch (another day wasted), I was refused the full refund even though I was told I'd receive this as a result of the inconvenience. Instead I was offered a $50 Gift card. I had been emailing my salesman since the start but he never responded. The new refrigerator is loud.

Unfortunately first my delivery was delayed. Then once delivered they sent the wrong ice maker. So now we cannot use until the correct one is sent or we may just have to return Yes I am a little disappointed

I initially loved this fridge however I've learned the freezer tracks are made of foam. I've only owned this fridge for a year and the top drawer in the freezer is on "tracks" the tracks are all broken and coming off. Making my top drawer unusable.

I recently purchased the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator in Stainless Steel from Best Buy at Bergen Town Center, and I must say, it has exceeded my expectations in every aspect. Design and Aesthetics: Firstly, the sleek stainless steel finish of this refrigerator has added a touch of modern elegance to my kitchen. It's not just a refrigerator; it's a statement piece. The design is both stylish and practical, fitting seamlessly into the space I had available. The bottom freezer is a game changer, offering easy access and better organization of frozen goods. Capacity and Layout: The 18.6 cubic feet of space is thoughtfully divided. The refrigerator section is spacious, with adjustable shelves that make it easy to store items of varying sizes. The crispers keep fruits and vegetables fresh, and the door bins are perfect for larger bottles and condiments. The bottom freezer, with its drawer design, makes it simple to find and organize frozen food. Performance: In terms of performance, this Insignia model is top-notch. It maintains a consistent and reliable temperature, which is crucial for food preservation. I've noticed my produce stays fresh longer, and frozen goods are kept in optimal condition without any frost buildup. The refrigerator operates quietly, a pleasant surprise compared to my previous model. Energy Efficiency: I am also impressed with its energy efficiency. It's reassuring to know that while it keeps my food fresh, it's also gentle on my utility bills and the environment. Convenience and Features: The LED lighting inside is bright and illuminates every corner, making it easy to find items. The electronic controls are user-friendly, allowing for simple temperature adjustments. The alarm feature is a thoughtful addition, alerting me if the door is left ajar. Customer Service: The purchase experience at Best Buy Bergen Town Center was seamless. The staff was knowledgeable and helpful, ensuring that I chose a refrigerator that suited my needs. The delivery and installation process was handled professionally and efficiently, with great care taken to ensure no damage during the setup. Overall: I am thoroughly satisfied with my purchase of the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. It offers a perfect blend of style, functionality, and efficiency. I would highly recommend this refrigerator to anyone looking for a reliable, stylish, and spacious appliance. Kudos to Best Buy and Insignia for delivering such a high-quality product!

Gasket split after one year. Door doesn’t shut tight unless u push it

The item was damaged in the box & had to immediately reorder which would take two weeks to be delivered. The replaced one after only a few weeks was broken also & I’m very disappointed.

I recently purchased this refrigerator and I couldn’t be happier with it. The design is sleek and modern, and it fits perfectly in my kitchen. It has plenty of space inside, with adjustable shelves and large door compartments that make organizing groceries really easy. The cooling performance is excellent—everything stays fresh much longer than in my old fridge. It also runs very quietly, which I really appreciate.

Very good fridge! Looks nice in my kitchen and works quiet. Inside is big and cold, with good space for food and freezer. Light is bright, easy to see everything. I’m happy with this buy!

It is very fragile, it came with some cracks in the place where the drawers go. I feel sad having bought it. I just hope it doesn't break more

Arrived damaged, cracked in the back where the rear ofthe shelves sit