Customer Ratings & Reviews
- Model:
- NS-RBM18SS0
- |
- SKU:
- 6467055
Customer reviews
Rating 4.6 out of 5 stars with 2613 reviews
(2,613 customer reviews)Rating by feature
- Storage Capacity4.8
Rating 4.8 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Design4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, bottom freezer, and energy efficiency. They find it to be a great value for its price and perfect for small kitchens. However, some customers have concerns about the noise it makes and the lack of a handle, which can be inconvenient for some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Insignia Refrigerator Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the refrigerator, the stainless steel is nice, the bottom freezer drawer is convenient, the space in the top of the fridge is plentiful and actually has more room then the side by side I had before. Good quality, good price!
I would recommend this to a friend Rated 5 out of 5 stars
Sleek, slender, elegance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this new fridge! I live in a 100 year old house that was not built to accommodate large appliances. The 30.5” width is perfect for my space and does not feel like a big elephant in my tiny 100 year old kitchen. Everything is perfectly cold. I love not bending over and into fridge anymore. It had added years to my life with how easy it is to organize groceries. Great price point. Very elegant for not being the most “top of the line” appliance on the market. Financing was simple and really helped with the burden of having to replace a broken, 15 year old fridge. Thanks Best Buy!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Wow, CarieW—your feedback is gold! We’re so glad the fridge is a perfect fit for your kitchen and lifestyle. The elegance, functionality, and financing made a tough situation much easier. Thanks for such a thoughtful review! |Angelica| Insignia Products|
Rated 5 out of 5 stars
Great fridge for the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a secondary/garage fridge and it's perfect for what I wanted/needed: Affordable and energy efficient! I also love that the freezer is on bottom, and you can easily adjust each zone's temp for the seasons. Only complaint is that the door always wants to swing closed so I have to prop it open when unloading lots of groceries. Overall very happy and would buy again.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're pleased to hear that the fridge meets your needs as an affordable and energy-efficient option. It's great to know that you appreciate the bottom freezer and the adjustable temperature zones. We understand the inconvenience with the door swinging closed and appreciate your input. Overall, we're glad you're happy with your purchase and would consider buying again. Keith | Insignia Support
- Pros mentioned:Noise level, Size
Rated 5 out of 5 stars
Bottom Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my new refrigerator. It fits in the smaller space that I have for a refrigerator and runs very quietly. I really like the bottom freezer aspect.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're so glad to hear that you're happy with your new refrigerator, Terrence! It's great to hear that it fits perfectly in your space and that you're enjoying the bottom freezer feature. Let us know if there is anything we can do to help. Thank you for taking the time to share your feedback with us! Patricia | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Rated 4 out of 5 stars
Very nice refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive amount of space in both the freezer and refrigerator, especially all the door compartments. It's actually a bit smaller than my previous which had a freezer on the top, but it holds a lot more. I would have liked an additional shallow full-width produce drawer, but that's a small quibble. It is sometimes on the noisy side, and make sure you have a microfiber cloth nearby to buff out the fingerprints. Overall, a good value for the money, and very attractive.
I would recommend this to a friend- Pros mentioned:Design
Rated 5 out of 5 stars
Great fridge; great delivery service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, great price, excellent delivery service! I can’t say enough positives about the delivery. They kept in touch via text and the delivery time and service were perfect! Fridge is gorgeous at a great price!
I would recommend this to a friend - Pros mentioned:Capacity
Rated 5 out of 5 stars
Just what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is exactly what I needed/wanted to replace my basement fridge that died. There is plenty of room at the top in the fridge section, more than I needed, and the freezer section is also roomy with a nice drawer. It's a nice looking fridge and I am very pleased with my purchase. I also want to add that the delivery was great! The two guys that did the delivery were very nice and professional. They had it off the truck and inside the house very quickly, without being reckless. Five stars for the delivery as well!
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Rated 5 out of 5 stars
Love this fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is the perfect size! Fit great in the space I need it to and the appearance of it is sleek. Got cold within a very short time. Seamless delivery as well.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks, VictoriaQ! We're so happy to hear the fridge fits your space perfectly and looks sleek too. Quick cooling and seamless delivery—sounds like a win all around!
— Shiela | Insignia Support
- Pros mentioned:Overall performance, Size
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator, works great and fit perfectly. Delivery guys were wonderful amd professional.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
New Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this refrigerator, my refrigerator went out during the Pandemic and I paid $300 2x to get the condenser fixed ( it was a Samsung) NEVER EVER will I purchase another one of those but this one I took a chance on just because I liked the layout and my family loves it and it does what it’s suppose to do It works great. The gentlemen that delivered it they were Phenomenal, it was raining and they really took care and they set it up and hauled off that Samsung ( that i had waiting outside for them.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you so much for sharing your experience, Kizzy! We're delighted to hear how much you and your family are enjoying the Insignia™ refrigerator and that its layout and performance have made such a positive impression. It’s also wonderful to know the delivery team provided such thoughtful service, even in the rain—that kind of care truly makes a difference. We appreciate your kind words and are so glad this choice has been a great fit for your home! Jeth|Insignia Support.
Rated 4 out of 5 stars
Warning ...directions included are wrong.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WARNING!! If you try to switch which side the door opens from, the instructions are wrong. You use the existing lower (middle) bracket . You have to unscrew the pin and reverse it. The instructions say that there is another bracket included, but there is not. You can use the existing one. Took several support people to be able to figure that 1 out. Other than that I like the fridge. I especially like that It tells me when I left the door open. I like that there's more freezer space than comparable fridges. No special egg or butter compartments though. Also, check inside when it's delivered. The first one I got the shelves got pushed to the back of the fridge and they cracked the inside shell.
I would recommend this to a friend- Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it works great fits perfectly everything fits perfect and organized. Just the way I wanted it.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Excellent Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with this fridge. There's plenty of storage thanks to well designed door bins, and the LED lighting is great. Keeps temperature well and is whisper quiet.
I would recommend this to a friend Rated 5 out of 5 stars
Almost perfect bottom freezer refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent delivery and love my new Insignia bottom freezer refrigerator. When prior bottom freezer refrigerator (name brand) stopped working after 9 years, I couldn’t find another one in my price range. So I purchased a top freezer since it was a floor model. After using it for 1 1/2 yrs, I still wasn’t happy. I am a senior with mobility issues in arms and shoulders. With the bottom freezer, everything is at the right heights and where I need it to be. Then, I noticed the Insignia at an awesome price on sale over Labor Day. The delivery men were so considerate and helpful - making sure not to scratch it coming thru the door. Have had 2 weeks - couldn’t be more pleased. My one and only complaint is that the crisper drawers don’t actually fit correctly in their slides and don’t close tight. BTW - there is a recessed handle on the bottom of the refrigerator door right above the recessed handle for the freezer. Not noticeable in the pictures online, but definitely useful to someone who is short and arms don’t work well. Also, I love that the sides are not stainless - much easier to keep clean. Happy customer!
I would recommend this to a friend- Pros mentioned:Noise level, Size
Rated 5 out of 5 stars
Good value for the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very simple, yet quiet and efficient refrigerator. We replaced a 20-yr-old Fridgidaire of the same size with this model, and the new one definitely holds more and is easier to get things out of the back. We also bought the $99 ice maker add-on and installed it ourselves. It works very well. This fridge works great in tight kitchen areas where a door handle would get in the way.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We’re delighted to hear that you’re pleased with your new refrigerator. It’s great to know that it is quiet, efficient, and holds more than your previous model, making it easier to access items at the back. We’re also glad to hear that the $99 ice maker add-on works well and that you found it easy to install. It’s wonderful that the fridge fits perfectly in your tight kitchen area without the door handle getting in the way. Your positive experience is important to us, and we appreciate you sharing it!
Keith | Insignia Support
Rated 3 out of 5 stars
Fridge is just ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is fine. Bottom drawers are not very secure and feel like they will not last long and do not have a fruit or veggie setting. Door does not shut securely without a strong push. Shelves on door are wide and can accommodate a large amount of condiments or larger sized items. Fridge arrived damaged with large dent on lower corner of freezer door, 2nd delivery was also damaged on back corner of side panel but kept it since would be hidden by cabinet. Was offered an in store credit for the inconvenience
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your detailed review of the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. We appreciate your feedback and are sorry to hear about the issues you've encountered with the bottom drawers and the door. It's also unfortunate that your fridge arrived damaged twice, though we're glad to hear you were offered an in-store credit for the inconvenience. Your comments about the wide door shelves accommodating larger items are helpful, and we'll certainly take your feedback into consideration for future improvements. If you have any further questions or need assistance, please don't hesitate to reach out. Ivy | Insignia Support
- Pros mentioned:Noise level, Size
Rated 5 out of 5 stars
Great value and quality!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge. Purchased for our basement and it’s the perfect size and very quiet. Have not had any issues. I love the amount of space it has for a smaller fridge and setup was very simple.
I would recommend this to a friend - Pros mentioned:Noise level, Size
Rated 5 out of 5 stars
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refridgerator replaced out 18.2 split shelf refridgerator. We were pleasantly suprised of how much room this new refridgerator has. It is nice and quite compared to our old noisy one. It has different sounds like dinosaurs or haunted sounds but not loud. The front has adjustable feet and the back wheels are not adjustable. We have a ice maker on order for it. We love the bottom freezer sliding draws and glad it wasn't a swing door. We havent had it for a month yet but so far we are super happy with this refridgerator.
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Great budget-friendly refrigerator.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the spaciousness, storage capacity, and the modern design. The bottom freezer makes it easy to find the frozen food. We got it a year ago and can see the lower electricity cost. Great value for the price.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review! We're delighted to hear that you're enjoying the spaciousness, storage capacity, and modern design of the Insignia™ Bottom Freezer Refrigerator. It's fantastic that the bottom freezer has made accessing frozen food easier and that you've noticed lower electricity costs over the past year. We're glad to know you find it a great value for the price.
- Shiela | Insignia Support
- Pros mentioned:Capacity, Design, Overall performance
Rated 5 out of 5 stars
attractive stainless polar bear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOOKS great, configured smart, holds more than it looks like it is able to.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Vito,
Thank you for your positive review of the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator with ENERGY STAR Certification! We’re delighted to hear that you find it looks great, is smartly configured, and holds more than it appears to. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055















