Customer Ratings & Reviews
- Model:
- NS-RBM18SS0
- |
- SKU:
- 6467055
Customer reviews
Rating 4.6 out of 5 stars with 2657 reviews
(2,657 customer reviews)Rating by feature
- Storage Capacity4.8
Rating 4.8 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Design4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, bottom freezer, and energy efficiency. They find it to be a great value for its price and perfect for small kitchens. However, some customers have concerns about the noise it makes and the lack of a handle, which can be inconvenient for some users.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Super extraordinary fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with this purchase of my new refrigerator. I was given excellent customer service and the price was unbelievable. It is the focus of my kitchen. I just love it!! Thank you Best Buy. I will shop again and again!!!!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us! We are glad to hear that you are enjoying your new refrigerator and that you received excellent customer service during your purchase. It's great to hear that it is the focal point of your kitchen and that you are loving it. We appreciate your loyalty and look forward to serving you again in the future. Enjoy your new fridge! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 4 out of 5 stars
Perfect size
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the storage, and it’s not to bulky even though it looks big it’s the perfect size.
I would recommend this to a friendRated 5 out of 5 stars
Insignia refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator for the money, love the freezer on the bottom
I would recommend this to a friendRated 1 out of 5 stars
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this fridge on 8/29/25, got it delivered on 9/2/25, fridge came damaged and the ice maker dint get installed, called best buy we were told we had to wait for a new fridge which took almost a week, we are a senior couple with a lot of health problems, my husband just has started it with shingles and all this issues with the fridge just cause him more pain in his body because of the stress! then we had to drive almost an hour from our home so WE could pick-up the ice maker, if not we had to wait longer, needless to say that we finally got the fridge on October 16th and next day my husband noticed that the supposed new one was also damaged on the freezer door and we also noticed that it was not a new one it was used:(we called and the fridge was pick up, we wind-up buy a used one..this was the worse we we treated it by best buy...we are really disappointed from best buy and hope in the future they will have a little more concideration for their customers, specially seniors.
No, I would not recommend this to a friendRated 5 out of 5 stars
fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fits perfect new to freezer on bottom ahhhhhhhhhhhhhhhhhhhh
I would recommend this to a friendRated 4 out of 5 stars
Not good for making things hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps things cold. Even colder in the freezer on the bottom. And it’s dead sexy.
I would recommend this to a friendRated 4 out of 5 stars
A Little Small but Not Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far. Wish the fridge had a handle though. Energy efficient!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We’re glad to hear the fridge is working well and that you appreciate its energy efficiency. We understand the importance of convenience, and your note about the handle is valuable as we continue to improve our designs.
Keith | Insignia Support
Rated 5 out of 5 stars
A Good Value For The Price From Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this refrigerator for almost three months now and so far we are very happy with the build quality, operation and total refrigeration and freezer space for the cost by Best Buy. So far, a very good value.
I would recommend this to a friendRated 3 out of 5 stars
bottom freezer/fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks good. Average performance, concerned when it gets hot in summer. My old units could be set well colder than needed inside pretty basic but no worse than most - i modified to divide freezer drawer Used to replace 2 side by units. icemaker missing hardware additionally needed to be modified Geek squad took care of units were racked: 1 leaned forward, 1 back - had to shim one and fine tune with front lega does have a fingerproof resistance coating as opposed to description tech did tell me almost no parts avail - so get max warranty though even top name brands are having probs with quality control/ decent parts avail used to have freezer/fridge next to each other now too much fridge/not enough freezer but for cost thumbs up - longevity tbd as i said get warranty
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your detailed feedback. We appreciate your honest assessment of the performance of our units, particularly in hot weather conditions. We apologize for any inconvenience caused by missing hardware and the need for modifications during installation. We are glad to hear that our Geek Squad team was able to address these issues for you.
It's unfortunate to hear about the imbalance of the units and the limited availability of parts, but we are grateful for your recommendation to purchase an extended warranty for added protection. We will take your feedback into consideration for future improvements in our product offerings. Thank you for choosing our products and for your thumbs up on the cost. We hope that the longevity of the units will meet your expectations. Thank you for your support. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Rated 5 out of 5 stars
My refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator.I really liked the professionalism and politeness of the delivery people. The refrigerator is beautiful and it fits perfectly in the kitchen.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your positive experience with your new Insignia™ refrigerator! We are delighted to hear that you are satisfied with both the product and the professionalism of the delivery team. It's wonderful to know that the refrigerator fits seamlessly into your kitchen and meets your expectations.
If you have any further feedback or need assistance, please don’t hesitate to reach out. Enjoy your new appliance! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 4 out of 5 stars
Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for the price. Lots of storage, temperate control easy and good lighting.
I would recommend this to a friendRated 5 out of 5 stars
Great for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty cheap fridge but definitely worth it. Delivery people brought it in so was super easy delivery. has some nice shelves for the inside. The only thing is no ice tray which makes sense since there is no ice maker but you gotta buy that if you wanna put ice in the freezer haha. Overall good fridge.
I would recommend this to a friendRated 5 out of 5 stars
love my new refrigerator!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to order online. Great customer service! Excellent delivery drivers! Extremely courteous!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, SondraH! We're delighted to hear that you love your new Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. It's wonderful to know that you found the online ordering process easy, experienced great customer service, and had an excellent delivery experience with courteous drivers. If you have any questions or need further assistance, feel free to reach out. Enjoy your new refrigerator! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product I am satisfied with the size and storage space.
I would recommend this to a friendRated 5 out of 5 stars
Exceptional bargain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product Exceeded my expectations and at a Great Value! In 1 word. Savings!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, KaliiaP, for your feedback! We're thrilled to hear that the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator exceeded your expectations and provided great value. Your satisfaction and savings are important to us. If you have any questions or need further assistance, please don't hesitate to reach out. Patricia | Insignia Support
Rated 5 out of 5 stars
Happy buyer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refergator, plenty of space, well lit inside. Good value for the money.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Daniel, thank you for your review! We're thrilled to hear that you are happy with your Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. It's great to know that you find it spacious, well-lit, and a good value for the money. If you have any other feedback or need assistance, feel free to reach out.
- Shiela | Insignia Support
Rated 5 out of 5 stars
Awesome service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service & so many good deals and helped me find the best fridge for a great price with amazing installment plans!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our service and found the perfect fridge at a fantastic price. It's great to know that our installment plans were helpful too. If you need any further assistance or have more feedback, we're here for you! |Angelica| Insignia Products|
- Pros mentioned:Size
Rated 5 out of 5 stars
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great for its size...just what I've been looking for.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Nice quality ref
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice spacious quality refrigerator for the price!!
I would recommend this to a friend Rated 5 out of 5 stars
Nice Fridge!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this refrigerator! The bottom freezer makes it so much easier to see what’s in the fridge.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're delighted to hear that you love the refrigerator and find the bottom freezer design convenient. Your input is valuable to us as we strive to provide products that enhance your daily life. Keith | Insignia Support















