Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
Insignia just had to save that ONE Buck :(
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge and Freezer function as one expects. Although be aware that the freezers door trays are very narrow (at least compared to my previous)
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback! It's great to hear that the fridge and freezer are working as expected. We appreciate your observation about the narrow freezer door trays, and we'll take that into consideration for future improvements. If you have any other suggestions or comments, feel free to share them with us! - Carl | Insignia Products
- Cons mentioned:Door
Don't buy this piece of junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One shelf broke off completely less than a year in, the other one is cracking all over and now the fridge door isn't sealing all the way. Complete garbage
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear about the issues you've experienced with your refrigerator. It's unacceptable for the shelves to break and crack within a year, and the door not sealing properly is a serious concern. We understand your frustration and disappointment. We strive for quality and durability in our appliances, and we regret that this product didn't meet those standards. Please contact our customer support hotline at 1-877-467-4289 to discuss your options. We'll take your feedback seriously to improve our products. - Carl | Insignia Products
- Cons mentioned:Condition
do not order from the outlet store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is not a review about the refrigerator, I have no idea if this will work well or not- I buy everything from Best Buy and can definitely say this Is my worst purchase ever, had no idea when I ordered an open box refrigerator from the outlet store in phoenix that it could be so beat up, was listed as open box satisfactory, the corner of the top door is crushed and I dont even know if it will even seal right, the rest of it is dented in several places, I will never buy from the outlet again and I suggest anyone that does do it in person and check over the product very well , unfortunately this house is very difficult to get a frig in and out plus I am 130 miles from the outlet, did not realize under all the plastic it was wrapped in that it was like this...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. I understand how exciting a new purchase can be and how upsetting it is when things don't work as expected. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
HAROLDT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE REGRIGERATOR FREEZER COMBINATION IS EXCELLENT AND MEETS ALL MY EXPECTATIONS.
I would recommend this to a friendMy New Refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Refrigerator. Helpful Salesman. Delivered with no Problems.
I would recommend this to a friend- Cons mentioned:Door
Upgrade from our 30year old fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but came with a small dent in the door. Light comes on sometimes when you open the fridge but not every time.
I would recommend this to a friend - Cons mentioned:Door
Cheap plastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap inner door material. One long tray support on inner broke off when shutting door while inner drawer was slightly open
No, I would not recommend this to a friend Insignia 18 cu. foot refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new garage fridge. Stainless steel so looks great. Plenty of freezer room. Lots of shelving options in fridge. And, it's energy efficient!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ST21, thank you for your fantastic review. Glad you are happy and satisfied with Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel. Rest assured that we will continue to provide the best and excellent service. Feel free to ask if you need further assistance! -Yanne | Insignia Support | https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Unexpected jewel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is a true jewel. Needed a refrigerator for my garage so I could place water, soda, juices, and extra freezer space. I was blown away at how cool the refrigerator and freezer got. Definitely will purchase another!
I would recommend this to a friendGood Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge has been great so far. Was dented but best buy gave us an option of getting another one or just getting a gift card for 10% of the cost. Would definitely not hesitate to purchase this again.
I would recommend this to a friendBest purchase experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service fast and easy! Staff super friendly helpful.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, RaulG, for your wonderful review! We're delighted to hear that you had a great experience with the service and found the staff to be friendly and helpful. Your satisfaction is our priority, and we're glad to know you're happy with your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. If you have any further feedback or need assistance, feel free to reach out! Patricia | Insignia Support
Handsome frig.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a good buy for the money, great looking, easy to clean outer surfaces
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great keep food fresh love it love it so much I bought 2 of them.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback! We're thrilled to hear that you love the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator so much that you bought two of them. It's wonderful to know that it's keeping your food fresh and meeting your needs perfectly. If you have any more thoughts or need further assistance, feel free to reach out. Enjoy your new fridges! |Angelica| Insignia Products|
Awesome Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product, stays running cold, keeps produces fresh at all time.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your awesome review! We're thrilled to hear that your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification is keeping your produce fresh and running cold. Your satisfaction with the product means a lot to us.
Enjoy your fresh produce! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Great fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Very sleek looking with lots of room on the inside. Would purchase again!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your fantastic feedback! We’re delighted to hear that you find the product very sleek and spacious. It’s wonderful to know that you would purchase it again. Your satisfaction is very important to us, and we appreciate you taking the time to share your positive experience. If you have any further comments or need assistance, please don’t hesitate to reach out. Enjoy your new purchase! Keith | Insignia Support
insignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall works well. The freezer seems to freeze to hard on high and not hard enough at next setting below.
I would recommend this to a friendNice Fridge
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice refrigerator, does what a fridge does well, it is quiet and I'm saving $10 plus at least a month in elect. just switching to the new fridge. Looks nice, too. Plastic fronts on the door shelfs are kind of thin.
I would recommend this to a friendGood purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is great. The only thing negative is that the freezer section doesn't have a specific spot for ice.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you so much for your positive feedback! We’re thrilled to hear that you find our refrigerator great. Your satisfaction is our top priority, and it’s wonderful to know that our product is meeting your expectations.
If you have any further comments or need assistance, please don’t hesitate to reach out. We’re here to help! - Carl | Insignia Products
Great experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service! I was able to finance a refrigerator. It was fast and easy. Low payments with options to pay off early at a lower price.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NicoleP, thank you for your interest to our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator. We’re thrilled to hear that you enjoyed our products. Your feedback encourages us to keep improving. Ivy | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
New fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it because it doesn't have any handles that will break when the children pulls them
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We’re glad to hear that you appreciate the design without handles, especially since it helps prevent breakage when children pull on them. It’s great to know that this feature is making a positive difference for you. If you have any other comments or suggestions, we’d love to hear them! Keith | Insignia Support