Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
Excellent Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy and convenient service. Ordered it online and scheduled for next available delivery date. Happy with the fridge just quick and easy.
I would recommend this to a friend- Pros mentioned:Size
Delivery was a big disappointment!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is good, for a second refrigerator. I bought this for drinks and other items as needed. It was delivered on time, but before my other defective refrigerator was picked up. The Best Buy employees were very nice, but I was shocked to find out that I had to pay Best Buy $ 59.99 to move the old refrigerator 15 steps, just into the foyer for pickup. I bought not only this, but a 75 inch Samsung tv and a Samsung sound bar a couple of weeks before purchasing this. This completely changed my view on Best Buy. I bought Geek Squad protection for my refrigerator. All in all, I’m very disappointed with the delivery services, thus, a lower review.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We're glad to hear that the refrigerator has been a good addition for your drinks and other items, and we appreciate your kind words about our Best Buy employees. Your feedback regarding the delivery service is valuable, and it’s important for us to understand our customers' experiences fully. We always strive to improve our services, and your insights will be taken into consideration as we work to enhance our delivery process. Thank you for your continued support! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
Good but a little noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good unit but comes with the minimal storage shelves. Main reason for the 3 star is it is very noise. Glad it’s in my garage!!
No, I would not recommend this to a friendGood Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is just what is advertised and a good value for the cost. Chilled quickly and is easy to adjust. Used as a second refrigerator.
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am satisfied with this product. It runs smooth and alert you if the door is open too long.
I would recommend this to a friendNice refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator. It is a good deal and I will purchase it again if I need ones.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, KennethC. We're glad to hear that you are satisfied with your purchase of the Insignia refrigerator. If you have any concerns or need further assistance in the future, please don't hesitate to reach out to us. Enjoy your new appliance. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Nice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Looks great. Bought it for a basement fridge.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We're thrilled to hear that our product works great and looks great. It's fantastic that you found it suitable for your basement fridge. If you have any other comments or need further assistance, feel free to reach out. Cheers! - Carl | Insignia Products
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator doesn't do its job. Ice cream gets soft, soda and milk isn't cold enough with the temp turned all way up on fridge and freezer.. You hear weird noises like metal grinding. Item came broken and with dents the first time got a replacement 2nd one does exact same thing first one did just fewer broken parts and dents
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We appreciate your feedback and understand how important it is for your appliance to perform optimally in your home. Your experience provides us with valuable insights that can help us improve future products. We’re committed to continually enhancing our offerings to ensure customer satisfaction. Thank you again for your feedback! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
Awesome fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love this refrigerator! Looks even better in person! I really like this purchase! Highly recommend!
I would recommend this to a friendFor Frezeer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product quality is good and their services also too good.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AbdulP, thank you for your positive feedback on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator! We’re delighted to hear that you’re pleased with the product quality and our services. Your satisfaction is our top priority, and it’s wonderful to know we’re meeting your expectations. If you have any further feedback or need assistance, feel free to reach out. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Best fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service at Best Buy was exceptional. We love the look of our new fridge and it has a perfect size freezer and drawers. Highly recommended
I would recommend this to a friendCool Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm Loving my new fridge. Its just smudges when the kids keep touching it going in & out of it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .It's great to hear that you're loving your new fridge! The smudge issue is a common one, especially with little hands around. You might find that using a microfiber cloth for quick wipe-downs can help keep those smudges at bay. If you have any more questions or need tips on maintaining the appearance of your fridge, feel free to reach out. We're here to help ensure you continue to enjoy your appliance!
- Carl | Insignia Support
Love it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a nice fridge love it! It keeps all my things cool and also really easy to clean
I would recommend this to a friendInsignia
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A 18 cubic foot fefrigerator with adjustable shelves and LED lights in the refrigerator and freezer.
I would recommend this to a friendReally Nice Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this refrigerator. The door storage is very convenient, and the refrigerator is great.
I would recommend this to a friendAnnoying hum from compressor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's annoying buzzy when the compressor kicks in. Temps seems to be okay and fridge/freezer area are decent, but that annoying hummm will get ya.
No, I would not recommend this to a friendStill not sure its a good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like it maybe a good unit, but makes a lot of noise. Every time one opens door it starts running. Temp Control is 3 push button.
No, I would not recommend this to a friendMr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys were great. On time and efficient. It was a pleasure working with them. Give them a raise.
I would recommend this to a friendGreat, compact fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. We’re using it for a bonus garage fridge, works great. Freezer space is a bit small, but the primary purchase driver was the refrigerator space, and this offers plenty.
I would recommend this to a friendJanet Steward
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought refrigerator for son. They delivered to my sons house within time so far so good may buy a stove from Best Buy in the future.
I would recommend this to a friend