Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Condition
Very unhappy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought first fridge home and after removing it from its box we discovered it was heavily damaged. 3 weeks later we received another one. The men that delivered it noted that it was dented. A few more weeks before the 3rd fridge arrived. It too is dented. A new door is being delivered today. We have always bought our appliances from best buy but after this experience we will not be in the future.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JimG,
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. I understand you found it uncomfortable to use since when you remove it from the box it is heavily damaged and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Check it before the delivery men leave.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have called and emailed Insignia & Best Buy regarding a broken deli drawer and a broken glass shelf and still not resolved nor have I received a response.
I would recommend this to a friendFridge doesn't take a month to stop working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is absolutely garbage , Brought in march, April things starts going bad in the fridge, top freezer not freezing stuff, June it completely broke down, called best buy, their repair person comes over and he says conpresser not good, claim put in thru best buy to fix. They Denied my claim. So now i have a useless fridge that is less than 6 months old. Save your self some frustration and aggravation and stay away from insignia products, specially this fridge and best buy also that is out there selling people junk products and than let you hanging with no help. This should be a crime, i felt like i got rob, i have been a loyal best buy customer for years, best buy treated me sooo bad it's unbelievable.
No, I would not recommend this to a friendBEST BUY LIED TO ME!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance was great, but I paid for I didn’t receive. I paid to have my old refrigerator taken away and the delivery guy didn’t take it away. I made Best Buy aware of the mistake, and nothing happened, and I had to move the refrigerator myself. The store KEPT MY $60, and because I am disabled veteran Best Buy lied to me about coming back to get my refrigerator that was broken on top of keeping my $60.
No, I would not recommend this to a friendkenc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself works great, the delivery was the worst as i am three delivery in and still best buy have to come back out to replace a part which they did not put in on the last delivery.
I would recommend this to a friend- Cons mentioned:Door
Don't Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came when it was supposed to the door shelf is cracked and the door on the bottom of the fridge rubs. I am having trouble contacting anyone to fix it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Donnalyn,
Thank you for taking time to write a review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White. We don't take your concerns lightly. We will definitely look into this matter for you. We appreciate your feedback. In the case that you still have this, I highly suggest to call Best Buy for more options.
Dina || Insignia Support || https://www.insigniaproducts.com/
Very noisy refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy refrigerator the noise starts and stops throughout the day and all night
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi VentureGal,
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. I understand you found it uncomfortable to use since it will make a noise during daytime and nighttime and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Refrigerator faults.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. The paper around glass bottles in the refrigerator is very wet. It should not be wet. 2. The exterior side of the refrigerator is warm. This shouldn’t be warm.
I would recommend this to a friend- Cons mentioned:Door
Damaged With Multiple Delivery Attempts
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was delivered damaged with broken drawers, huge dent in the back like it was dropped, and stripped screws so the door can't be reversed. Lots of reviews mention similar issues. Beware before you order and plan to take at least 3 days off work to wait for an undamaged unit after multiple delivery attempts.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JeffB,
Thank you for writing a review about our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Ok ok fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge but had to return first one due to dents. Second one also has dents but on the side that will be hidden. Freezer magnet strip is off and results in inefficient energy usage
No, I would not recommend this to a friendSad experience, with this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge works well. But it leaks water all the time I have had quek squad repair it 5 times already, I only buy this fridge last year may 2024 and it keeps giving me the same problem. Don't buy it.
No, I would not recommend this to a friendHorrible workmanship
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the refrigerator works great,I don't understand how they can sell a product with all electrical components and Compressor exposed in the back,Bestbuy said there Insignia does not come with a back, I even had Geek sqad come out and they said it should have a back covering. Very dangerous if you ask me,god forbid a child puts his hands behind it being all the parts are on the bottom back,or even an adult touches something.Don't wait to resolve this issue do something about it before someone gets hurt,it's a few dollars to add a back to it. I returned mine
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We sincerely apologize for the concerns you raised about the exposed electrical components and compressor at the back of the unit.
Your safety and satisfaction are our top priorities, and we take your feedback very seriously. We understand how important it is to have appliances that are not only functional but also safe for all household members. We are currently reviewing our design and manufacturing processes to ensure that our products meet the highest safety standards.
We appreciate you bringing this issue to our attention, and we will be investigating it further to determine how we can improve our products. Your insights help us make necessary changes that can enhance the safety and satisfaction of our customers.
If you have any further concerns or suggestions, please feel free to reach out directly to our customer service team. We value your input as we strive to improve our products.
Thank you again for your feedback.
Not like expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not like expected and its looks very big but less space
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback. We’re glad to hear that you found the refrigerator to be good overall, though we’re sorry it didn’t fully meet your expectations in terms of space.
Your comments about the size and interior layout are valuable, and we’ll be sure to pass them along to our product team for consideration. If there’s anything we can do to help you get the most out of your refrigerator or if you have any questions, please don’t hesitate to reach out.
We appreciate your input—it helps us improve and serve you better. Ivy | Insignia Support
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One week after we buy the refrigerator went broke. But they give us option to change it.
I would recommend this to a friendBad investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't keep the refrigerator cold enough, food is molded!
No, I would not recommend this to a friendNo Parts - don't purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The manufacturer has discontinued making parts for this fridge that is less than 2 years old. I recommend purchasing from a manufacturer that builds a better-quality product and has the ability to maintain parts if there ever is an issue.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest review, Insignia Customer. We understand your concerns and regret the inconvenience with replacement parts. We’re committed to delivering reliable solutions and will continue working to better support our customers' long-term needs. Tine | Insignia Support
Refri
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stainless steell no very good quality and the space inside isn't good
No, I would not recommend this to a friendNice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for being a basic fridge. Freezer seems to make alot of noise though.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice, but smaller than I'm use to . You have to bend down really far to see all the way in the fridge.
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit small. I like the color. I dislike the size, but I selected it so I suppose that’s on me.
No, I would not recommend this to a friend