Customer Ratings & Reviews

Purchasing from best buy will be my last time. Refrigerator broke down the 2nd day lost all my meat, groceries. I have 3 children and to get a replacement took more than a week. No one truly cared so sad. Such a well known company and not one person had customer service

We have had this refrigerator since January and we do NOT recommend it. Best Buy's customer support and appliance quality seem to have gone down hill. Even though this is a Best Buy brand they do not stand behind it. Instead, their message is "if you buy a cheap refrigerator (their term) don't expect it to run smoothly". We are very disappointed and advise others to proceed with caution.

The refrigerator seems fine. HOWEVER do NOT schedule or pay for any haul away/delivery/installation. They will not schedule it correctly. You will be fighting them for well over a month for the haul away and install to be scheduled. But if you’d like your fridge set up in a detached building from your house that’s about 100 feet away while your old fridge that doesn’t work sits in your kitchen pulled halfway out into the room while they continue to give you the run around and never handle a service that has already been paid for by all means please do so. This has been the absolute worst customer service experience of my life. OVER a month I have been dealing with this and no one will help, hence the negative review. The fridge itself is great

It’s good, but I was broken one of the inside parts.

The door without a handle and doesn’t close on its own, so irritating to hear the buzz alert when not closed

I was told my sales person my refrigerator would come in a smooth finish. It did not. Additionally, The sales person told me at the time of delivery the door swing would be changed. Not true. The delivery people informed me that is done by a separate team at an additional charge. I was a very dissatisfied customer,

I picked it up from the store and when I got it home the shelf in the freezer was broken and you could see the insulation. Got a second one and when they delivered it and opened the door to the fridge the shelf flew out. Poor design, liked the space and set up, but after sending 2 back I was over it!

Brought first fridge home and after removing it from its box we discovered it was heavily damaged. 3 weeks later we received another one. The men that delivered it noted that it was dented. A few more weeks before the 3rd fridge arrived. It too is dented. A new door is being delivered today. We have always bought our appliances from best buy but after this experience we will not be in the future.

I have called and emailed Insignia & Best Buy regarding a broken deli drawer and a broken glass shelf and still not resolved nor have I received a response.

This fridge is absolutely garbage , Brought in march, April things starts going bad in the fridge, top freezer not freezing stuff, June it completely broke down, called best buy, their repair person comes over and he says conpresser not good, claim put in thru best buy to fix. They Denied my claim. So now i have a useless fridge that is less than 6 months old. Save your self some frustration and aggravation and stay away from insignia products, specially this fridge and best buy also that is out there selling people junk products and than let you hanging with no help. This should be a crime, i felt like i got rob, i have been a loyal best buy customer for years, best buy treated me sooo bad it's unbelievable.

Don’t spend your money on this! The sides of my fridge get really hot and the refrigerator portion does not cool correctly. I now have to go through a long process of waiting for geek squad to get replacements parts and come back out to fix .

The appliance was great, but I paid for I didn’t receive. I paid to have my old refrigerator taken away and the delivery guy didn’t take it away. I made Best Buy aware of the mistake, and nothing happened, and I had to move the refrigerator myself. The store KEPT MY $60, and because I am disabled veteran Best Buy lied to me about coming back to get my refrigerator that was broken on top of keeping my $60.

The product itself works great, the delivery was the worst as i am three delivery in and still best buy have to come back out to replace a part which they did not put in on the last delivery.

It came when it was supposed to the door shelf is cracked and the door on the bottom of the fridge rubs. I am having trouble contacting anyone to fix it.

Very noisy refrigerator the noise starts and stops throughout the day and all night

1. The paper around glass bottles in the refrigerator is very wet. It should not be wet. 2. The exterior side of the refrigerator is warm. This shouldn’t be warm.

Fridge was delivered damaged with broken drawers, huge dent in the back like it was dropped, and stripped screws so the door can't be reversed. Lots of reviews mention similar issues. Beware before you order and plan to take at least 3 days off work to wait for an undamaged unit after multiple delivery attempts.

Excellent fridge but had to return first one due to dents. Second one also has dents but on the side that will be hidden. Freezer magnet strip is off and results in inefficient energy usage

Although the refrigerator works great,I don't understand how they can sell a product with all electrical components and Compressor exposed in the back,Bestbuy said there Insignia does not come with a back, I even had Geek sqad come out and they said it should have a back covering. Very dangerous if you ask me,god forbid a child puts his hands behind it being all the parts are on the bottom back,or even an adult touches something.Don't wait to resolve this issue do something about it before someone gets hurt,it's a few dollars to add a back to it. I returned mine

This fridge works well. But it leaks water all the time I have had quek squad repair it 5 times already, I only buy this fridge last year may 2024 and it keeps giving me the same problem. Don't buy it.