Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Door
Cheap Product, Do Not Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I first ordered this product and the logo was badly crooked so I exchanged it. Then I received a new fridge but there is a dent in the door! I am SO unsatisfied with BestBuy and Insignia, this is my first big purchase for my new house and it's an eye sore. Now I have a brand new fridge with a dent right at eye level and I'm stuck with it. Thanks, BestBuy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Taylor,
Thank you for writing a review about our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, however I'd like you to contact our support team for further assistance, at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Too small
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Breaks your bacj trying to find anything in the fridge. So short, too small
No, I would not recommend this to a friend- Cons mentioned:Door
scratched doors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delivery service scatched up the front of the doors while taking off the box and then replacing it the wrong way without putting the plastic bag on first.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the delivery of the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. I'm sorry to hear that the delivery service caused scratches on your doors and did not handle the box properly. This is certainly not the level of service we strive to provide. Your feedback is important, and we will pass this information along to ensure that our delivery processes are improved in the future. If there's anything else we can do to assist you or if you have further details to share, please let us know! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Bad warehouse quality control.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually, the purchase process of our Insignia refrigerator went very well. Unfortunately the refrigerator was delivered to our home damaged, twice. I do want to stress that the men that did the delivery both times did a great job. It seems like the quality control at the warehouse level was a big problem.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty but it makes constant weird noises. I don’t have faith in this refrigerator holding up a long time
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We understand your concern about the weird noises your refrigerator is making, even though you find it aesthetically pleasing. It's definitely unsettling when a new appliance makes unusual sounds, and it's understandable that you're worried about its long-term reliability. Constant noises are not normal operation for a refrigerator and could indicate a developing issue.
We strongly recommend contacting our customer support team at 1-877-467-4289 as soon as possible. Describe the noises you're hearing in detail. This will help them troubleshoot the problem and determine if it's something that can be easily resolved or if it requires a service technician. Addressing this early is important to prevent any potential larger problems down the line. We want to ensure you have a properly functioning refrigerator, and we'll do our best to assist you. - Carl | Insignia Products
Garage refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size refrigerator for the garage. The temperature settings are limited.
I would recommend this to a friendNEVER AGAIN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't have any idea whether this is a good or bad refrigerator I'm still waiting for it to be delivered they gave me a window of 7am to 7 pm here it is after 7pm and i still don't have it i had to do a lot of juggling to be here and accept delivery the least you could have done was to be on time and not leave me hanging
No, I would not recommend this to a friend- Cons mentioned:Condition
Not a happy camper!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged upon delivery. Overall it was a very disappointing experience with this product and with Best buy!
No, I would not recommend this to a friend Loud refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The inside compartment came broken, and its very loud
I would recommend this to a friend- Cons mentioned:Door
Best Buy is Bad News
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.door doesn't shut right. it has been a pain dealing with customer service. Wont buy again from Best Buy!!!
No, I would not recommend this to a friend four times may be a charm
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to give a review due to the one I ordered was damaged and did not keep a temp under 40 degrees. Had 3 refrigerators delivered and still am waiting on repairs .Had t0 order parts
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, and we’re truly sorry to hear about the repeated issues with your refrigerator deliveries. That’s certainly not the experience we want for our customers, and we understand how frustrating and inconvenient this must be.
We appreciate your patience as the necessary repairs and parts are being arranged. Your feedback is important, and we’re sharing it with the appropriate teams to help improve our service and product quality.
If there’s anything we can do to assist you further or help expedite the process, please don’t hesitate to reach out. We’re here to help. Ivy | Insignia Support
Not worth the price
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should not need to have this serviced lease than a year after purchasing, as it keeps icing over, over freezing the fridge, and pools of water growing under the produce bins
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We appreciate your feedback and understand how important it is to have a reliable appliance that meets your needs. Your insights help us continually improve our products and enhance customer satisfaction, and we are committed to providing quality solutions for all your refrigeration needs. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
Nice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but the material on the inside the clear containers I felt like it was not going to be durable.
No, I would not recommend this to a friendinsignia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.interior fridge light did not work. freezer light was bright and worked
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White, I understand how upsetting it is when things don't work as expected, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
As expected poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item is as expected. The customer service was abysmal
I would recommend this to a friendAll a disaster
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the Best Buy service. The refrigerator arrived dented, it took about two hours for the refrigerator to enter the apartment. They charged me for installation service and all they did was plug it in. They also offered me a gif card of $100 dollars for the dent in the refrigerator and I had to call 3 times for them to send it and to this day it has not arrived. All a disaster!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RobertoG,
We are very sorry to read that you received the refrigerator with a dent. As the manufacturer, we would be more than willing to check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/
Icing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice forms on the freezer. Perhaps an insrallation issue but it takes weeks ti get a tech to fix it.
No, I would not recommend this to a friendsomething is hanging down in the freezer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.constantly freezing up, icicles forming below freezer.
No, I would not recommend this to a friendInsignia 18 cu ft freezer refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We knew we bought a scratch and dent as a beer fridge. But within the first week, one of the plastic door bins broke which reduced the capacity greatly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia 18 Cu. Ft. Top-Freezer Refrigerator. We apologize for the disappointment caused by the broken plastic door bin, which reduced the capacity of your unit. We understand that the 'scratch and dent' purchase was intended to be a cost-effective option, but we fell short of meeting your expectations. We'll pass along your feedback to our product team to improve the quality and durability of our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
Y'all SUCK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has literally been the worst experience EVER. I will be paying off my card and never shopping with you al again. I purchased a new fridge and received an old one and it has been the hardest most ridiculous time sorting it all out. Your third party situation is exhausting and your customer service SUCKS!!!!! They never followed up nor did any of the things they promised to rectify the issue.I have never been so annoyed and under valued and apprecited by a company.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re disappointed to hear about your negative experience, ChristineA. We’ll investigate and take corrective measures. - Carl | Insignia Support