Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One week after we buy the refrigerator went broke. But they give us option to change it.
I would recommend this to a friendNot like expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not like expected and its looks very big but less space
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback. We’re glad to hear that you found the refrigerator to be good overall, though we’re sorry it didn’t fully meet your expectations in terms of space.
Your comments about the size and interior layout are valuable, and we’ll be sure to pass them along to our product team for consideration. If there’s anything we can do to help you get the most out of your refrigerator or if you have any questions, please don’t hesitate to reach out.
We appreciate your input—it helps us improve and serve you better. Ivy | Insignia Support
Bad investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't keep the refrigerator cold enough, food is molded!
No, I would not recommend this to a friendNo Parts - don't purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The manufacturer has discontinued making parts for this fridge that is less than 2 years old. I recommend purchasing from a manufacturer that builds a better-quality product and has the ability to maintain parts if there ever is an issue.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest review, Insignia Customer. We understand your concerns and regret the inconvenience with replacement parts. We’re committed to delivering reliable solutions and will continue working to better support our customers' long-term needs. Tine | Insignia Support
Refri
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stainless steell no very good quality and the space inside isn't good
No, I would not recommend this to a friendNice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for being a basic fridge. Freezer seems to make alot of noise though.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice, but smaller than I'm use to . You have to bend down really far to see all the way in the fridge.
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit small. I like the color. I dislike the size, but I selected it so I suppose that’s on me.
No, I would not recommend this to a friend- Cons mentioned:Door
Cheap Product, Do Not Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I first ordered this product and the logo was badly crooked so I exchanged it. Then I received a new fridge but there is a dent in the door! I am SO unsatisfied with BestBuy and Insignia, this is my first big purchase for my new house and it's an eye sore. Now I have a brand new fridge with a dent right at eye level and I'm stuck with it. Thanks, BestBuy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Taylor,
Thank you for writing a review about our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, however I'd like you to contact our support team for further assistance, at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Too small
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Breaks your bacj trying to find anything in the fridge. So short, too small
No, I would not recommend this to a friendBad warehouse quality control.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually, the purchase process of our Insignia refrigerator went very well. Unfortunately the refrigerator was delivered to our home damaged, twice. I do want to stress that the men that did the delivery both times did a great job. It seems like the quality control at the warehouse level was a big problem.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
- Cons mentioned:Door
scratched doors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delivery service scatched up the front of the doors while taking off the box and then replacing it the wrong way without putting the plastic bag on first.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the delivery of the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. I'm sorry to hear that the delivery service caused scratches on your doors and did not handle the box properly. This is certainly not the level of service we strive to provide. Your feedback is important, and we will pass this information along to ensure that our delivery processes are improved in the future. If there's anything else we can do to assist you or if you have further details to share, please let us know! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Garage refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size refrigerator for the garage. The temperature settings are limited.
I would recommend this to a friendDon’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty but it makes constant weird noises. I don’t have faith in this refrigerator holding up a long time
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We understand your concern about the weird noises your refrigerator is making, even though you find it aesthetically pleasing. It's definitely unsettling when a new appliance makes unusual sounds, and it's understandable that you're worried about its long-term reliability. Constant noises are not normal operation for a refrigerator and could indicate a developing issue.
We strongly recommend contacting our customer support team at 1-877-467-4289 as soon as possible. Describe the noises you're hearing in detail. This will help them troubleshoot the problem and determine if it's something that can be easily resolved or if it requires a service technician. Addressing this early is important to prevent any potential larger problems down the line. We want to ensure you have a properly functioning refrigerator, and we'll do our best to assist you. - Carl | Insignia Products
NEVER AGAIN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't have any idea whether this is a good or bad refrigerator I'm still waiting for it to be delivered they gave me a window of 7am to 7 pm here it is after 7pm and i still don't have it i had to do a lot of juggling to be here and accept delivery the least you could have done was to be on time and not leave me hanging
No, I would not recommend this to a friend- Cons mentioned:Condition
Not a happy camper!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged upon delivery. Overall it was a very disappointing experience with this product and with Best buy!
No, I would not recommend this to a friend Loud refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The inside compartment came broken, and its very loud
I would recommend this to a friend- Cons mentioned:Door
Best Buy is Bad News
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.door doesn't shut right. it has been a pain dealing with customer service. Wont buy again from Best Buy!!!
No, I would not recommend this to a friend Nice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but the material on the inside the clear containers I felt like it was not going to be durable.
No, I would not recommend this to a friendinsignia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.interior fridge light did not work. freezer light was bright and worked
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White, I understand how upsetting it is when things don't work as expected, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela