Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Door
Broken refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door drags at bottom and hard to open. Technician came out last week and couldn’t fix it . He called Best Buy to order me a new one, but haven’t received it yet
No, I would not recommend this to a friend Great Company but horrible product.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this refrigerator. I purchased it in June and I'm having to return it today. 7 months of use and luckily Best Buy is replacing it. Great company but horrible product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Dlegend,
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Beyond Ridiculous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never again get anything from Best Buy, even if it was free.
No, I would not recommend this to a friend- Cons mentioned:Door
Damage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good a never got the credit my fridge was scratch the front door
No, I would not recommend this to a friend Howling noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes a howling noise! For the longest I thought it was an animal like a cow giving birth outside ! I’m not sure why it does that but it’s really annoying.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator! We understand that your having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Gorilla delivery service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't tell you about the product. The "professional" delivery folks beat it up to the point we simply had them come and return it. They were too lazy to remove the doors to correctly clear our celllar entrance and suggested we tell them it was that way when it was unboxed. No. Colossal waste of time simply trying to get an energy efficient appliance in service.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello SteveL,
Thank you for the feedback. We do apologize for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Insignia Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second fridge . First one was t cooling , got a replacement brand new , again same problem . Both times food completely spoiled . We are now waiting once again for a repairman or replacement a week from now . It’s been two months or more since the first one .
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator freezes food inside. Unfortunately, the thermostat inside the refrigerator lacks a numeric indicator for the temperature setting. It only uses symbols to indicate the degree of coolness, with * representing the warmest, ** for medium, and *** for the coolest. However, it was freezing food rock solid on any setting. I do not recommend this brand. Returned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ElmiraH,
Thank you for taking the time to leave a review of our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator. I apologize for the experience you have been through. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First order had a broke door shelf. Once I got it replaced the second one came in worse condition when I called they said I needed to wait 24 hours to be able to return and replace I don’t think I should have to replace it twice it should already come in good condition the first time not to mention the fridge don’t even get as cold as it should
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Brenda,
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
- Cons mentioned:Condition
Bad business
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator came in rong one and damaged had to return it to the store
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mac,
One of our priorities is to hear our customers feedback about this product. It is really important for us so we will know how to improve the quality of this product. If you need further assistance, you may contact us at (877) 467-4289.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Condition
Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give it more if our initial one didn’t arrive damaged…
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JordanM,
We apologize that you received a damaged freezer/refrigerator. Hearing your feedback is important to us so we can continue to improve the quality of this product. Please contact us at 1-877-467-4289 if you need further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
Don’t buy this fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The coldest setting is not very cold at all. And the return window is too short. Don’t get stuck With this fridge like me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi GilbertL,
Thank you for sharing your feedback about the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We're sorry to hear that the coldest setting did not meet your expectations and that the return window was too short. We understand how frustrating it can be to feel stuck with a product that doesn't perform as expected.
Your feedback is valuable to us, and we will investigate this issue to improve our products. If you need assistance or have any additional concerns, please feel free to reach out. -Emman | Insignia Products
I need a service call
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not cool below 40 degrees. Tried resetting it, changing temperature settings but I won't get cold enough.
No, I would not recommend this to a friendNo Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We never got it they said it was on back order and still haven’t received anything from you I hope my account was credited
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CynthiaAble,
Thank you for sharing your feedback about the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. We're sorry to hear that your refrigerator is on back order and you haven't received any updates. We understand how frustrating this must be.
Please contact our customer service team to check the status of your order and ensure your account has been credited. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products. Emman | Insignia Products
Don't Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't cool, doesn't freeze, essentially a paper weight. Will be returning to the store for a refund. Spend the extra $ for something better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We sincerely apologize for the experience you’ve had with your appliance and understand how frustrating it can be when a product does not meet your expectations.
Our team is committed to providing quality and reliable products, and it is concerning to hear that your refrigerator is not functioning as intended. We suggest checking the temperature settings and ensuring that the refrigerator is properly leveled, as these factors can sometimes influence cooling performance. However, if the issue persists, we completely understand your decision to return the product.
Your feedback is invaluable to us and will be used to improve our future products. If you have any further questions or if there is anything we can do to assist you, please feel free to reach out to our customer support team.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Refrigerator not cold.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator section would not go below 50 degrees. Freezer section is good.
No, I would not recommend this to a friendInsignia™ - 18 Cu. Ft. Top-Freezer Refrigerator -
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this and on the second day it did not cool anymore...trying to get it fixed but it does not work...
No, I would not recommend this to a friendDoesn’t stay cold
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let it sit for a couple of days with it on and nothing inside of it. Put a thermometer in it, it rarely went below 40 degrees a the max cold setting. Going to return it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Do not buy anything from Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up . I will never buy anything from Best Buy ever again . I took off work so I could be here I called customer service and said they don’t know don’t know what happened. Worse company ever I will use Home Depot nest time .
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this product only lasted 10 months. After only 10 months of use it stopped working all together. The Geek Squad was helpfully with the warranty and replacement but it was a huge hassle to have to replace a 10 month old product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator - White. We know how frustrating it is that the top-freezer refrigerator is not working after 10 months of use. It is good that you have it replaced with a new one. We apologize for the hassle you have encountered. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285