Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
Refrigerador
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is no complete me orde the refrigerator come broken still wait for me replecement is the 3 time charge hope come complete .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator! We know how frustrating is that the unit delivered damaged and you keep waiting for the replacement. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Broken internals
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a broken drawer and a broken door tray. Geek squad referred me to the manufacturer who doesn’t supply replacement parts.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ChrisL,
Thank you for the review. We do apologize for what happened. For us to fix the issue please give us a call at 888-237-8289.
Insignia Support,
Renee
Lasted 2 years only.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item only lasted 2 years. Will not buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that the item did not meet your expectations in terms of durability. We strive to provide high-quality products, and your comments are important to us as we work to improve. We appreciate your honesty and support, and we hope to have the opportunity to serve you better in the future. Keith | Insignia Support
Don't expect an icemaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator could not handle the installed icemaker. If the icemaker where not part of the purchase this fridge would have been fine. However reversal of yhe c doors would have cost me an additional $50 and another workorder.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
I would like to express my concern about your experience with this Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. We do have a variety of models so I am sure you can find one that works out for you.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Nice and affordable refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!!! ❤️ the inside is big, when I first got i wasn't so thrilled about it, it looked kind of not not too strong, the shelves but they hold up strong. When the delivery came the elevator broke down just as the refrigerator was in the lobby, I had to babysit for hours until the elevator was fixed. Obviously, those that.came to delivery were not able to wait around, I had such a dilemma to bring it into the apt. and put it together that the excitement of the new fridge turned into frustration. But, overall I am happy with.the refrigerator and how it's functioning.
I would recommend this to a friendDEFECTIVE REFRIGERATOR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FREEZER WORKS, REFRIGERATOR DOESN'T--MY REFRIGERATOR THERMOMETER SHOWS TEMPERATOR INSIDE FRIDGE TO VARY BETWEEN 38 DEGREES TO 40 OR MORE DEGREES. NOT SAFE TO STORE FOOD. EITHER THIS IS A LEMON OR THE ENTIRE MODEL IS DEFECTIVE.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
38 to 40 degree is good and safe to storage food inside fridge, and you can have colder temperature by pressing 3 stars snowflake icon.
Bad Box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars. It was too small and did not stay cold enough. It was also damaged in shipment.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Legit Buyer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 2 months and it broke down freezer horrible. Can’t even freeze the stuff that I put in very disappointed
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi GilbertG!
Thank you for taking the time to review our Insignia - 18 Cu. Ft. Top-Freezer Refrigerator - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Monday to Saturday 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Everything is freezing. Even on the lowest setting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is freezing. Even on the lowest setting
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We understand how important it is for your refrigerator to maintain the right temperature, and we appreciate your feedback. Your insights are valuable to us as we work to improve our products and services. If you have any other questions or need further assistance, we're here to help. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Bad purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective from the day it was delivered. Noisy Motor. Unplugged to see if it fixed the problem but didn’t do much. I called to have it exchanged. Hopefully the problem it was this one fridge.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Shella
www.insigniaproducts.com/support
Insignia fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it broke down in less than 3 months and I can't get in touch with service
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize for the inconvenience you've experienced with your purchase. We understand how frustrating it can be when a product fails shortly after purchase, and we regret that you have had difficulty reaching our service team. Please know that we take your feedback seriously and are committed to resolving this issue for you.
We encourage you to reach out to us directly at customer service team, so we can assist you as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped getting cold only worked for about a week then stopped
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DwayneS,
We are very sorry to read that the refrigerator had stopped getting cold and only worked for about a week then suddenly stopped working. I know how inconvenient this must be to you, we would be more than willing to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
REFRIGERATOR Doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator doesn’t get cold. Techs coming tomorrow for repair or replacement.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MichaelE,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is small poor quality wouldn’t buy again
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down literally a year and 3 days after we bought it
No, I would not recommend this to a friendVery cheap quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap quality and cheap materials. Not worth the money. I had 3 delivered damaged
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Rivch,
Thank you for writing a review about our Top-Freezer Refrigerator - Stainless Steel. We know how frustrating it is that the product delivered has been damaged. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
www.insigniaproducts.com
Bad fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge stopped cooling within the first 3 weeks
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issue with your fridge's cooling system. This is certainly not the experience we want you to have with our product. It sounds like there may be a malfunction that needs to be addressed. Have you tried checking if there are any visible obstructions in the vents or coils that could be affecting the cooling? If the problem persists, we recommend reaching out to our customer support team as soon as possible for further assistance. We apologize for any inconvenience this has caused and appreciate your patience as we work to resolve this issue for you. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Poor Quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for a little over three months and already quit working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MartinB,
Thank you for writing a review about our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Bad service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Aw they wouldn’t bring the refrigerator upstairs, said railing wasn’t safe when it’s fine.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Sjp1984,
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White, we are constantly working to improve our products and truly appreciate your feedback, please contact us using the link below as we'll be more than happy to further evaluate all the available options for you.
Insignia Support
Louise
www.insigniaproducts.com/support
Not happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this one. The first one i got was a good one last me 4 years
No, I would not recommend this to a friend