Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought it last summer. It broke after 15 months of usage. Btw, our previous Kenmore worked for 15 years! The manufacturer’s warranty is 1 year only. We thought we were good because we had Geek Squad Protection Plan. That was a wrong assumption. Almost 3 weeks later and we still have a broken refrigerator. I will skip details and just say this: Never buy Geek Squad Protection Plan/Extended warranty for critical for your household appliances like refrigerator. You will be better off ( moving faster) by spending your money and hiring your own repairman or taking the loss and buying new refrigerator which for sure can be delivered to you faster than in 3 weeks and counting.
No, I would not recommend this to a friend- Cons mentioned:Door
Sad service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damage to the door, missing parts, we call and someone came out and said they would be back with the missing hardware. They have yet to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. You may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
- Cons mentioned:Door
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is a bid dent in the door. They sent a very rude man to check it out. Turns out they don’t have a replacement door. So we are stuck with it.
No, I would not recommend this to a friend Bad attitude
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got a.m call They were on there way end up being a p.m. delivery and they were upset .not me.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience caused by the delay in the delivery time and the frustration it caused. Ensuring timely and efficient service is essential to a positive experience, and we apologize for any disruption this caused. If you encounter any issues, consider reaching out to customer support for assistance, and they may be able to address and rectify the situation. Your feedback is valuable, and we’ll take it into account to review and improve our delivery process moving forward. Thank you for sharing your experience, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge makes all kinds of weird noises throughout the day.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking time to write a review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Terrible Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are returning this frig for a second time. It freezes in the bottom and won’t keep anything frozen in the freezer. We have lost food twice. Coming to pick it up this week. Don’t waste your time with this frig!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We truly appreciate your feedback and are sorry to hear that your experience has not met your expectations in terms of performance. We strive to create products that provide excellent functionality, and your insights are essential for our ongoing efforts to improve. Thank you for your input, and we hope future experiences will be more positive for you! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 times to get one without damages. The first delivery there was damage, the second delivery there was damage. I also paid for installation and they did nothing all 3 times!!!
No, I would not recommend this to a friendStop working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working 4 weeks after purchase will never buy the brand again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi V4van789,
We apologize for our experience with this product. Your feedback is important to us so we can continue to improve the quality of this product. If there is anything that we can assist you with, please contact us at 1-877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I touch the refrigerator is burning and it’s making weird sounds
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia 18 Cu. Ft. Top-Freezer Refrigerator. We appreciate you sharing your experience and are glad to hear from customers like you. Your comments about the performance are important to us, and we take them seriously as we continually strive to enhance our products. We hope you find enjoyment in the features we offer! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-white/6472691.p?skuId=6472691
Poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this refrigerator because of problems with it. I brought a GE refrigerator, which is a lot better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello There,
Thank you very much for taking the time to review our Insignia - 18 Cu. Ft. Top-Freezer Refrigerator - White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support