Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- |
- SKU:
- 6472692
Customer reviews
Rating 4.5 out of 5 stars with 2812 reviews
(2,812 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Design4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
You want this fridge.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old fridge was broken. When I bought this one it cut my electric bill in half. It looks so sleek and modern. Affordable price. What’s not to love.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PerlaN! Thank you for your feedback! We’re thrilled to hear that the Insignia™ Top-Freezer Refrigerator has not only cut your electric bill in half but also adds a sleek and modern touch to your kitchen at an affordable price. If you have any other questions or need further assistance, feel free to reach out. Enjoy your new refrigerator! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Pros mentioned:Size
Rated 5 out of 5 stars
Good Fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious, easy to clean, well lit freezer ice maker ready. Definitely a must buy!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're pleased to hear that you find the freezer spacious, easy to clean, and well-lit. It's great to know that the ice maker readiness adds to its convenience. We strive to provide products that meet your expectations and enhance your experience. Keith | Insignia Support
Rated 5 out of 5 stars
Review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great as our 2nd fridge - used in garage- mainly for drinks.
I would recommend this to a friend- Pros mentioned:Space
Rated 5 out of 5 stars
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter moved back home, she asked for a spot in the fridge, so we decided to get her own fridge, she loves it, a plain one, no bells or whistles, but perfect for her.
I would recommend this to a friend Rated 5 out of 5 stars
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have enjoyed this refrigerator from the beginning in our utility room. Like the door without a handle which was a surprise.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White
I would recommend this to a friendRated 5 out of 5 stars
Decent Mid-Priced Top Freezer Unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros and Cons. If I have time, later I will update this review.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White
I would recommend this to a friend- Pros mentioned:Space
Rated 5 out of 5 stars
Great refrigerator!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great extra frig/freezer. Lots of storage in frig and freezer. Excellent value for the price.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your positive feedback on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator! We're delighted to hear that you're enjoying the ample storage space and finding it to be an excellent value. If you ever have any questions or need assistance, please don't hesitate to reach out to our customer service team. Your satisfaction is our top priority, and we're here to help. Thank you for choosing Insignia! Rolf | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Rated 4 out of 5 stars
Insignia Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The large capacity freezer and lighting in both refrigerator and freezer are a plus. Digital temperature settings are very efficient.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We're pleased to hear that you appreciate the large capacity freezer and the effective lighting in both compartments. It's great to know that the digital temperature settings are working efficiently for you as well.
If you have any further feedback or questions, please feel free to reach out. Your insights are invaluable to us and help in enhancing the experience for all customers. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Space
Rated 5 out of 5 stars
refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we love the refrigerator. the only thing is I wish it was a smaller unit. we replaced a very old 10 cu. ft. in our garage for a new one. it has all the space we need.
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
Great fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super quiet fridge. I love that it has lights in the freezer and not just the fridge part. Love the look of the shelves. Has lots of door shelves which is a plus. Lots of storage! Only downside is the doors get hard to open when you shut the doors and try to reopen. I think it does that because it’s new.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 3 out of 5 stars
After 3 years most shelfs are cracked and/or broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for 3 years now. The refrigerator still works. That is good. Unfortunately all of the door shelfs have broken and one of the main shelfs too.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the cost, shipping and delivery were easy and smooth
I would recommend this to a friendRated 4 out of 5 stars
Fantastic Customer Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly it's a solid well build and classy looking refrigerator. I would have given it 5 stars but the only reason I'm not is because I feel that the use of storage could have been slightly better. Don't get me wrong this fridge does have plenty of space for it's size I just wish it was better. I did buy a dented floor model and let me tell you the staff at my local Best Buy was so kind and nice enough to drop the price a little bit than what they were asking. They even covered the take-a-way fee for my old fridge. Goes to show if you're nice to people, treat them with respect you will get that in return. Thank you Best Buy for treating your customers like family!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Credit card
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great credit card low interest works very well highly recommend
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification! We're glad to hear that you highly recommend it. However, it seems like there might have been a mix-up with your comment about the credit card. If you have any specific feedback about the refrigerator, we'd love to hear it. Your satisfaction is our top priority, and we're here to assist you with any questions or concerns. Enjoy your new refrigerator!
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love my fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m just in love with my refrigerator best purchase ever
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are thrilled to hear that you are in love with your refrigerator and consider it the best purchase ever. It's wonderful to know that our product has met your expectations and brought you such satisfaction. We strive to provide high-quality products that enhance your daily life.
Keith | Insignia Support
- Pros mentioned:Size
Rated 5 out of 5 stars
Garage Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a n extra fridge in our garage, this one fit the bill just perfectly. I s m very satisfied with my purchase nice fridge,highly recommend. Thank you Best Buy . P Hope
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PamH! Thank you so much for your feedback! We're thrilled to hear that our Insignia™ refrigerator has met your needs perfectly and that you're satisfied with your purchase. It's fantastic to know that you would highly recommend it. If you have any questions or need assistance in the future, don't hesitate to reach out. Thanks again for choosing Best Buy! |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Cons mentioned:Door
Rated 1 out of 5 stars
I Would NOT Recommend unless you are ok with dents
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this fridge and it has been a disaster. Below is a timeline of having 4 different items delivered to me because they were dented/damaged/installed incorrectly. If you don't care about cosmetics, the fridge seemed fine operationally. It is important to note that these units were coming out of the box damaged, they delivery people weren't damaging them on install. Several told me that it is common with these units and they actually get charged by Best Buy although they are getting them damaged. I will note that the icemaker is horrible. It literally just fills water into an ice cube tray that then flips over when full, which while cheap, could work. But unfortunately, it took over 3 days to fill the bin of ice. After nearly 3 months, I finally just had them return the refrigerator and refund me (which was also an entire circus). Jan. 1 – I purchased the fridge Jan. 10 – I received the first fridge. This fridge was dented. They allowed me to keep it (mine was dying and I needed a new one ASAP) while they processed are placement. Another day (I don’t have an exact date) – They delivered a second new fridge. This one is more dented than the first. I kept the first one until they could get another one and returned the second one. February 16 – They delivered the third fridge, which was opened in the warehouse to confirm it was not dented before delivering it tome. However, the person who switched the doors had no idea what they were doing and the door ended up sounding like metal on metal grinding on each other and was very hard to shut. March 11 – They came to check the doors and said that it was switched incorrectly. I was told I needed a new fridge because there were several parts missing. I followed up with customer service, who said they could send someone else out to fix it. I confirmed with them twice that they were going to send someone to fix it with the missing parts, not just to look at it again. March 16 – They arrived to fix the door, but they were told that they were there to switch the door, not to do a repair. So again, customer service didn’t know what they were doing, despite me confirming with them twice when we scheduled the appointment. The delivery folks told me that there is no way to fix it, that they need to give me a new fridge. After this I talked to a great customer service agent who knew what they were doing and was able to schedule another delivery with a new fridge. March 22 – They arrived with the fourth new fridge, but it too is defective with warped doors (all of these came out of the box damaged). They returned the product. I talked to customer service and they said to call the next day to process the refund. At this point, I just wanted to send this back, get my money back, and go some where else to get a different fridge. March 23 – As instructed the previous day, I called customer service and the agent cancelled the order instead of refunding it, then put me on hold for 20 minutes, and then came back saying that there was nothing they could do except escalate it and for me to call back on Monday. March 25- I followed up with customer service as instructed, who said they couldn't do anything because the other agent cancelled the order. They transferred me to Geek Squad who then told me there was nothing they could do because it was outside of the return window and that I would have to go into the store. So I went into the store and the staff in store were great, however because the previous person cancelled the order, they could only do a return and schedule a pickup for the fridge and told me I have to come back to the store with the icemaker to get that refunded, along with the other service fees. March 27 – They came to pick up the fridge but the refund was not processing. I received a receipt saying the delivery of the fridge was completed and to enjoy my new item. March 30 - Since I still hadn't received the refund, I went into the store and also took the icemaker with me as instructed. Finally, the manager was able to sort everything out and get me my refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize for the numerous challenges you encountered with your recent refrigerator purchase. It's disheartening to hear about the issues you faced with multiple deliveries and the frustrating experience with the icemaker. We understand the importance of both functionality and aesthetics in a product, and we regret that we fell short of your expectations in both regards. Rest assured, we take your feedback seriously and will address these concerns with our team to ensure that such issues are rectified in the future. We appreciate your patience and understanding throughout this process, and we're committed to providing better experiences for our customers moving forward. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Pros mentioned:Size
Rated 5 out of 5 stars
Insignia 18
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size excellent value beautiful color gray buy
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are delighted to hear that you find the size perfect and the value excellent. It's wonderful to know that you appreciate the beautiful gray color. Your satisfaction is important to us. Keith Insignia Support.
- Pros mentioned:Space
Rated 5 out of 5 stars
Perfect size
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for our needs. We replaced a garage refrigerator that had died. This fits well & just the amount of freezer & fridge space we need. It’s not super tall/big but still spacious inside.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White
I would recommend this to a friend Rated 5 out of 5 stars
Great product, but hard to find help in store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, works perfect. Delivery team was awesome. Sales person was great and very helpful answering all our questions, looked up info for us etc. Only problem was actually getting someone to help. There are next to no employees in store and that has been the case the last several times we were there.
I would recommend this to a friend















