Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery drivers wouldn’t take the old refrigerator out the front door. They wouldn’t even try to do it. I asked them numerous times to just attempt and they refused. They said I would get a credit back but I still didn’t see the credit on my account. It’s been over two weeks. I also scheduled a date and Best Buy rescheduled it without my approval and I had to wait even longer with twin toddlers that required dairy for their dietary needs. I had to by milk everyday outside of what I planned based on the original date of delivery which was 48hrs from when I ordered it.
I would recommend this to a friendAntionette
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service was wonderful. It came very quick. We did not have to go without for more than maybe two days. It was awesome.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you so much for your wonderful review! We're glad to hear that you had a great experience with our service and that your new Insignia refrigerator arrived quickly. It's always our goal to ensure our customers don't have to go without for long, and we're glad we could meet your needs. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your new fridge! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Overall performance
INSIGNIA stainless steel fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Priced a bit high but, great quality only down fall it makes annoying loud noises sometimes
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification in Stainless Steel. We're glad to hear that you appreciate the quality, even though you find the price a bit high. We apologize for the annoying loud noises you're experiencing. To address this, we recommend a few troubleshooting steps: first, level the refrigerator using the leveling feet; second, move the refrigerator out from the wall; and third, ensure that all refrigerator accessories are placed properly. We hope these steps help resolve the issue. If you have any further concerns, please don't hesitate to reach out at 1-877-467-4289.
Rolf | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Pros mentioned:Size
Great Buy!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal on a convenient and sizable refrigerator. I am pleased with the purchase and price point of this appliance.
I would recommend this to a friend - Pros mentioned:Overall performance
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent service and product. Great quality definitly recommendable
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your kind words, RodrigoG! We're thrilled to hear that you're satisfied with both the service and the quality of the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. Your recommendation means a lot to us. If you have any further feedback or need assistance, please don't hesitate to reach out. Enjoy your refrigerator! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Nice product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great! It is working well so far, issues currently.
I would recommend this to a friendFridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge works super, the capacity is huge I really recommend the brand
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review of the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator! We're delighted to hear that you're impressed with its performance and capacity. Your recommendation means a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your refrigerator, JesusC! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Size
Looks good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly in my kitchen. I have to get used to not having door handles. No place to put my kitchen towel
I would recommend this to a friend Refridgerator review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator for our single rental property and Tom and Ceanna said is a very nice refrigerator.
I would recommend this to a friendOkay quality. Looks nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one leaked second one is very noisy and makes interesting sounds. It was cheap so I guess you get what you pay for. Hopefully it lasts at least a few years.
I would recommend this to a friend- Pros mentioned:Price
Noice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge at a great price, install went great, nice upgrade from our previous fridge that kicked the bucket
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Steph,
Thank you for your feedback! We’re delighted to hear that you find the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator to be a great fridge at a great price. It’s wonderful to know that the installation went smoothly and that it’s a nice upgrade from your previous fridge. If you have any further comments or need assistance, feel free to reach out. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Pros mentioned:Size
Insignia refrigerator 18cu ft
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product!!! we use it in food trailer and it has the perfect size
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback! We're delighted to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is an excellent fit for your food trailer and meets your needs perfectly. If you have any other comments or need assistance, feel free to reach out. Enjoy your refrigerator! |Angelica| Insignia Products|
- Pros mentioned:Overall performance
New Refrigerator for Garage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was handled great. Any mishaps were corrected to our satisfaction.
I would recommend this to a friend - Pros mentioned:Size
Fridg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge it works very good and the freezer is excellent it gets super cold and i think everyone will love it!!!! Plus its a great size!!
I would recommend this to a friend Great deal fir the orice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It looks too good for my garage! I woukd recommend it.
I would recommend this to a friendFridge for rental properties
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd insignia - 18cu refrigerator I have purchased for our rental properties. This is a great stylish fridge and very happy with it. Going forward, this will be a standard on any replacement for our rental properties
I would recommend this to a friend- Pros mentioned:Size
Insignia
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect!! I absolutely love it! I would definitely recommend this brand
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you so much for your enthusiastic feedback! We're delighted to hear that you absolutely love our product and would recommend our brand. Your satisfaction and support mean the world to us.
- Carl | Insignia Products
All my computer ; kicken stuff I buy there.good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always when I need buy anything for my house I always go to Best Buy also they have best sales ; the peoples works there there very helpful ; patient; the peoples come to help to set up my fridge there are very professional and nice .
I would recommend this to a friendBest Buy was the Best Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is excellent. The service when purchasing at Best Buy was long and very tedious. Host had issues with computer access and screen and we steady had to repeat things over. Was very frustrating to say the least nevertheless the purchase got completed which took at least 1.5 hour.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Lifecoachcw, for your feedback. We're glad to hear that you're pleased with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator and that it meets your expectations. We apologize for the frustrating experience you had during the purchase process. Your comments are valuable to us, and we'll work on improving our service to ensure a smoother experience for our customers in the future. If you have any other thoughts or need assistance, please let us know. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Insignia Stainless Top Freezer Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge! Freezer holds a ton & fridge does as well. What an upgrade from the old one we had. This fridge performs as well as major brands that I have paid a lot more for.
I would recommend this to a friend