Customer Ratings & Reviews
- Model:
- NS-RTM18WH2
- SKU:
- 6472691
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 18 Cu. Ft. Top-Freezer Refrigerator's size, ample space, and great value for the price. Many appreciate its performance and sleek design, while also noting the effective cooling system. However, some customers point out issues with noise levels, door functionality, and occasional damage to shelves upon arrival. A few also mention concerns about the refrigerator's condition upon delivery.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Condition
Damaged and still waiting for a replacement!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give 0 stars if possible. I went and picked up the fridge and got it home and it was damaged. I'm not able to contact the store I bought it from, I'm sent somewhere overseas for customer service. I have to wait 3 months for a replacement! I used to shop at Best Buy often but this will be my last time ever!!! Very disappointed!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We appreciate your feedback and understand how important it is to have a seamless shopping experience. Your comments are valuable to us, and they help us identify areas where we can enhance our customer service and product delivery. We strive to improve and provide a better experience for our customers in the future. Thank you again for your insights! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a refrig ASAP and Best Buy had a great selection and in stock. Very pleased with my purchase with a great price.
I would recommend this to a friendInsignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new stainless steel refrigerator. Purchased about a month ago.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TerryG,
Thank you for your interest in our product Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel. We're happy to hear that you love your new refrigerator. Thank you! Jona | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Cons mentioned:Door
many cracks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 3 of these refrigerators at the same time. Two arrived damaged. Cracks all over the plastic parts and dents on the doors. Now going through the time-consuming process of trying to get them repaired or replaced and they are brand new just out of the box. Very disappointing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi jann,
We are sorry for disappointing you with the said product. Please know that we always consider your feedback so we can continue to improve the quality of our product and service. Please contact us at 1-877-467-4289 so we can further assist you.
Insignia Support
Lea
https://www.insigniaproducts.com/
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and love my fridge would recommend .
I would recommend this to a friendFrig only cold to 40 degrees
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 3 days..on highest cooling setting(coldest) frig will not get below 40 to 42 degrees..freezer does good but not Frig..had not noticed at time of purchase that Freezer and Frig only has 3 settings all others I've owned had 5 or 6 settings..not happy with Frig and not cold enough
No, I would not recommend this to a friendBest purchase in terms of price quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my purchase of the year, definitely an excellent product.
I would recommend this to a friendAGREATBUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was great with very modern features. I was impressed and surprised at the quality of this refrigerator.
I would recommend this to a friendMy favorite fridge yet.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m in love with my new refrigerator. Excellent product.
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a simple bit a really nice piece. Im so glad the fit is amazing
I would recommend this to a friendNew refrigerator great delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator with light in both compartments. Easy delivery and quick setup.
I would recommend this to a friendInsignia Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is great and I recommend, good looking and original
I would recommend this to a friendThank you best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service is great experience is very good I'm si happy always
I would recommend this to a friendLove my refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a single complaint. Super good value. Looks good in my kitchen.
I would recommend this to a friend- Cons mentioned:Door
It stays cold I guess
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came with broken door inserts and the bottom of the door was broken and now scrapes and since I’m somewhere they can’t deliver they are unable to fix it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Lexc, Thank you for taking the time to leave a review of our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Thanks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to wait for replacement because the first one had dints & dings all over the outside wall of the fridge.
I would recommend this to a friendNorms
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, this product is highly recommended, the only issue we had was that 2 adjustable tray’s broken.
I would recommend this to a friendInsignia refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room. Really like the ice maker. It makes the cutist ice cubes!
I would recommend this to a friendMy new Frige
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it and great service. Thanks Best Buy love my new Frige.
I would recommend this to a friendBest Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE MY refrigerator. Will go to best buy again.
I would recommend this to a friend