Customer Ratings & Reviews
- Model:
- NS-SB20
- |
- SKU:
- 6619126
Customer reviews
Rating 4.6 out of 5 stars with 356 reviews
(356 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 2.0 Channel Soundbar 32" for its sound quality and ease of setup. Users find it simple to connect to their devices. Overall, customers seem to be happy with the soundbar.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
God but Flawed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I often have to power it off then power it back on in order for it to work. When it is working, it works very well!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your review of the Insignia 2.0‑Channel Sound bar. We’re sorry to hear that you often need to power the sound bar off and back on to get it working — that’s not the experience we want for our customers. We’re glad to know that once it’s functioning, it performs well for you, and we appreciate you taking the time to let us know about both the issue and the positive side. If you’d like our team to help look into this or explore support options, please reach out to us at 877‑467‑4289 or insigniasupport@bestbuy.com. Thank you again for your feedback.
Darshan | Insignia
Rated 2 out of 5 stars
Barely works over bluetooth
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but bluetooth syncing is sluggish -- it's almost impossible to get it timed with my TV's picture. Affordable, yes, but I can't use it with my LG.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Amy, thank you for taking the time to share your experience with us. We’re glad the audio quality of your 2.0 channel soundbar stood out, but we understand how frustrating it is when Bluetooth performance doesn’t match your expectations. We’re always working to enhance the reliability of our products and continue building a strong, dependable Insignia brand experience for our customers. Please reach out to us so we can help you sort this out at 8774674289 or insignia@bestbuy.com. Thank you again for your feedback. Poojitha | Insignia
Rated 3 out of 5 stars
Insignia Soundbar review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System times out. Also i have to reset it often to get it to work
I would recommend this to a friendRated 3 out of 5 stars
Max volume too low.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this soundbar because I was not satisfied with my TV volume. However, I had to return it because its volume was too low.
No, I would not recommend this to a friendRated 2 out of 5 stars
Wasted money, quit working at 23 days.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this soundbar 1/2/26, sounded great, enjoyed it. Fast forward to 1/24/26, all the thing will do now is give us a loud hum. Of course the 14 day period to exchange it has passed. Not going to waste more money buying another one. SO sad that they are not meant to last longer than 23 days. BEWARE
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your experience with the Insignia 2.0‑Channel Soundbar. We are sorry to hear that it stopped working after only 23 days and is now producing a loud hum. That’s not the durability or performance we aim to provide, and we understand how frustrating it is. If you’d like further assistance, you can contact our Insignia Support team at 1‑877‑467‑4289 or insigniasupport@bestbuy.com. They can take a closer look at the issue and help guide you on the best next steps. Thank you again for reaching out.
Rihan | Insignia
Rated 1 out of 5 stars
Sometimes functional..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The functionality of this thing is quite irritating, especially if using bluetooth. This is in my bedroom and it has a fun thing where it announces what it's doing, which you can eventually turn off. However with bluetooth pairing it will always announce in high volume if it's pairing, disconnected or otherwise. Which is great for waking up significant others when you turn the TV off at night. Additionally had a lot of issues keeping this paired to the TV, sometimes it just stops working and requires a complete power down for 30 seconds to even start working again. I decided to run an optical cable, and it does work better, but still requires ocassional power disconnects as the entire system just hangs out of nowhere.
No, I would not recommend this to a friendRated 3 out of 5 stars
Didn't work for my application
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit, when installed with a Insignia TV obstructs the IR for the remote control.
No, I would not recommend this to a friendRated 3 out of 5 stars
Mediocre
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mediocre at best. The sound is alright, but it doesn’t work with the Apple TV so now I need to hold two remotes.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not loud enough
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second sound bar and it is not strong enough. So we returned it and they suggested that we get a Sono Bean. We just bought a 65" Samsung from Best Buy and even paid extra for delivery and installation. So, now we are hoping that the Sono Beam goes on sale. It is now $499.00. This is what the associate recommended at Best Buy.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best sound and didnt work with different apps
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Matt, thank you for sharing your thoughts with us as your feedback helps us understand where the product did not meet your expectations and we are sorry to hear the sound quality and app compatibility were not satisfactory since we want every customer to enjoy a smooth and reliable listening experience and we would be glad to help troubleshoot connectivity or explore service options to improve performance, so please contact us at 877-467-4289 or insignia@bestbuy.com and thank you again for giving us the chance to assist. Poojitha | Insignia
Rated 2 out of 5 stars
Poor sound quality even considering low price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dialogue sounds distorted and blown out through optical and HDMI trough ARC registers as connected by TV but sound does not work. Short return window means I am stuck with it now.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Matthew, thank you for letting us know about your experience. We understand how issues like distorted dialogue and ARC not producing sound can affect your setup. These problems can sometimes occur if the TV’s audio format isn’t compatible or if the connection needs to be reset, and adjusting those settings may help improve clarity and performance. If you’d like assistance, please feel free to call or email us at 877‑467‑4289 or insigniasupport@bestbuy.com. Thanks again for taking the time to share your review.
Allen | Insignia
Rated 2 out of 5 stars
Won’t connect to the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar sucks which is why it’s so cheap probably. It connected just fine to my TV for the first week & then randomly refused to connect after that. The manual doesn’t tell you how to troubleshoot it. Will likely return
No, I would not recommend this to a friendRated 2 out of 5 stars
Had connection issues with a Roku TV
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] It sounded OK, but I had bad connection issues with the TCL Roku TV. I bought a TCL sound bar for a little bit more and it works great and sounds better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Insignia Customer, thank you for sharing your feedback with us. I’m sorry to hear you experienced connection issues with your Roku TV, and I understand how frustrating that can be. We appreciate you giving our soundbar a try, and your comments help us continue improving our products. If you’d like help troubleshooting or have questions in the future, we’re here to support you at 877‑467‑4289 or insigniasupport@bestbuy.com. Thank you again for your feedback. Vennila | Insignia
Rated 1 out of 5 stars
Avoid Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with Insignia TV connection as it kept dropping and powering down. Tried two different ones with Insignia TV, not luck. Purchased a TCL soundbar and works well so far.
No, I would not recommend this to a friend- Pros mentioned:Connectivity, Sound quality
Rated 4 out of 5 stars
Good value soundbar
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Insignia 32" stereo soundbar is a solid value and I would recommend it for anyone looking for louder/better sound out of a secondary TV (I'll elaborate on why I make the distinction of "secondary TV"). This soundbar sounds crisp and clear and provides solid value at its price point. It isn't bare bones, but it is very basic. There aren't logos, or distinctive styling cues on really any part of it. It comes with a simple and small remote, which I can appreciate as I don't need the extra clutter and the remote being small makes it easy to tuck away. It allows for several different sources, including bluetooth. These can be easily switched through on the remote or using the buttons on the soundbar itself. The sound is surprisingly crisp and clear for a soundbar of this price level, but don't expect audiophile quality. Of course, bass is lacking, but that is to be expected without a dedicated woofer. It shines in bringing out dialog and plays music well. I tested it with some TV shows, movies, and streams from Tidal and was satisfied. Not blown away, but satisfied. As mentioned earlier, I think this product is suited for a secondary TV. That is mainly due to the dimensions, appearance, and build quality. The materials and lack of any styling makes it look and feel pretty cheap. Also, it's surprisingly large. It's too tall to fully fit under my TV (granted it doesn't block any part of the screen), and it's quite deep from front to back. This means when I enter my room where I see my TV setup from the side, I am greeted by a fairly obtrusive black box in front of my TV. It might be different if it was a pretty piece, but the fact that it's just a big, black rectangle with a matte finish makes it unappealing and keeps it from blending nicely. Summary: 4 stars for the value aspect. It it functions well and sounds good enough for its price. Docking the 1 star for build quality, appearance, and size.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Robb, thank you for sharing your detailed review with us. It’s great to hear the soundbar delivers clear audio and strong value for your setup. We appreciate your thoughts on its design and size, and feedback like yours helps us continue improving while offering dependable products at an affordable price.
Thank you again for your review and for choosing Insignia. Poojitha | Insignia
Rated 2 out of 5 stars
Sound is subpar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not that much lower than my TV. It was easy to connect.
No, I would not recommend this to a friendRated 2 out of 5 stars
Sound Bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t play sound loud like I thought it would, tv played louder without the sound bar
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your review of the Insignia 2.0‑Channel Soundbar. We’re sorry to hear that the sound wasn’t as loud as you expected and that your TV speakers performed better, that’s not the experience we want for our customers. Your feedback is important to us as we continue working to improve the performance of our audio products. If you’d like our team to look into this further or explore support options, please reach out to us at 877‑467‑4289 or insigniasupport@bestbuy.com. Thank you again for taking the time to leave your review.
Darshan | Insignia
Rated 1 out of 5 stars
Sounds worse than the regular TV speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After tweaking every setting inside my Roku tv, plus every setting on this sound bar, I can confidently say this soundbar is trash. It doesnt matter what mode or setting you use, this thing causes music to blast you into oblivion and dialogue to sound like mumbling. I got it on sale for only $37 and it’s so bad I am still going to spend the time and energy to return it
No, I would not recommend this to a friendRated 2 out of 5 stars
Wouldn’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would not stay connected to the tv and everytime the OK button on the tv remote was pressed it would go through the connection options.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Customer Serbice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this item and the roadie canceled. After much back and forth I was told maybe the item was damaged. I reordered and once again roadie canceled. Customer service cannot tell me what’s happening so right now no item and no refund as they must get the item back before crediting. Awful! Awful customer service
No, I would not recommend this to a friend














