Customer Ratings & Reviews
- Model:
- NS-SB20S
- SKU:
- 6619127
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 2.0 Mini Soundbar for its impressive sound quality and easy Bluetooth connectivity. Users appreciate the simple setup process and the soundbar's compact size, making it suitable for various setups. The visible volume level indicator is also a valued feature. Overall, customers seem very satisfied with this soundbar.
This summary was generated by AI based on customer reviews.
Mediocre, but affordable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much difference from tv speakers. Not very loud when connected to phonograph, price was good.
No, I would not recommend this to a friendSpeaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really loud but serves it’s purpose at the moment
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jennifer. Thank you for taking the time to share your feedback on the Insignia 2.0 Mini Soundbar. We’re sorry to hear the experience didn’t fully meet your expectations, though we’re glad it’s meeting your needs for now. We understand you were hoping for more volume, and your comments help highlight where we can continue improving. We appreciate your honesty and the opportunity to learn from your review. Sarada | insignia
Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad sound quality, sounds staticky, poor instructions, and no better than my TVs sound output
No, I would not recommend this to a friendI can understand the muddy sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But i cant get over the sound cutting in and out. I was on auxiliary input and it keeps getting cut off. It goes to sleep every few minutes even though it’s on AC power, not batrery. It is what it is for the price. Still, would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer! Thank you for sharing your experience with the Insignia 2.0 Mini Sound bar. We’re sorry to hear about the sound cutting in and out and the unit going to sleep even while connected to AC power. That’s definitely not the performance we want you to have, and we understand how frustrating it must be. Our team would like to take a closer look and help troubleshoot what might be causing the sound bar to lose connection or power down unexpectedly. You can reach our Insignia support team at 877‑467‑4289 or insigniasupport@bestbuy.com, and we’ll be happy to work with you on next steps.
Darshan | Insignia
Good for dormrooms
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave it to a friend as a gift, they absolutely love it
I would recommend this to a friendYou get what you pay for.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was great, the size is awesome but the sound quality was not that great. The TV speaker's give off a louder and more clear sound. The mini soundbar only allows a certain amount of volume and the compatibility with our Samsung 55" TV was not easy-to-use. We had to go back and forth with settings to allow use of the soundbar vs. the TV speaker. Will be returning.
No, I would not recommend this to a friendBad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to review this item, ad I cannot get it to work. Best buy wants to charge me 3.5 times the price I paid for it to come out and help me. I am unable to speak to my local store. The number I called is no help whatsoever. I am a retired man with health issues and no car to get to the store.
No, I would not recommend this to a friendIncompatible with smartTV controller interference
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound good, but not compatible with smart TV without interference with the audio settings.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Insignia Customer, thank you for sharing your feedback. We’re sorry to hear you’re experiencing interference issues with your Insignia Mini Soundbar when using it with your smart TV. That’s not the experience we want for our customers. Please reach out to us at 877‑467‑4289 or insignia@bestbuy.com so we can look into this further and help troubleshoot the issue. We really appreciate you taking the time to share your experience. Vennila | Insignia
good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's acceptable and a good price. Volume control is not smooth
I would recommend this to a friendFrustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star for now since having trouble hooking up to my TV - to be fair it is an old TV - not a flat screen - but I recently successfully hooked up a new BluRay player and also have Roku hooked to the TV. I would return but the short return time passed faster than I realized. So right now I am frustrated. Tires me out just thinking of the effort to spend time on-line looking at videos for help.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was advertised as a gaming monitor sound bar but doesn’t connect
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Shane, thank you for your feedback.
I’m sorry to hear that the Insignia 2.0 Mini Soundbar didn’t meet your expectations. It’s understandable to feel disappointed when a product is advertised as a gaming monitor soundbar but doesn’t connect the way you expected. Your experience matters, and feedback like yours helps us identify where the product description or compatibility details may need to be clearer. Thank you for taking the time to share this with us. Sudeep | Insignia
Doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only gotten this thing to connect once. I’ve tried HDMI, nothing. I’ve tried optical, got it the first time so thought we were good and tossed all the packaging. Never worked again. Get what you paid for I guess, and apparently this is only worth about 45 minutes.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, thanks for your question. We’re really sorry to hear about the trouble you’ve had with your soundbar. That’s definitely not the experience we want for you. We understand how frustrating it is when a product stops working after initial setup. Even without the packaging, our team would be happy to help troubleshoot or explore a solution. Please feel free to reach out directly at 877‑467‑4289 or insigniasupport@bestbuy.com. Thanks for choosing Insignia products.
Sandhya | Insignia Products
TV speakers in a soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV quality speakers in a soundbar. The price should tell you everything, if you want upgraded sound spend a little more.
No, I would not recommend this to a friendIf it worked it’d be great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good but has an issue where it will stop all audio for 2seconds randomly it’s annoying
I would recommend this to a friend- Pros mentioned:Sound quality
19in Sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best for use in a small room, with a small tv for best use
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Rhonda. Thank you for sharing your experience on the soundbar. We’re sorry to hear it didn’t meet your expectations. Your note about its performance is really helpful and gives us insight into how we can better set expectations moving forward. We appreciate you taking the time to let us know. Thanks again for your feedback.
Sarada | Insignia
low input audio gets cut
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage, when noise input is low it has a power saving feature that reduces/cuts low noise. example background noise and loud noise all good, quiet dialogue, cuts so often you have no clue whats happening
No, I would not recommend this to a friendSave your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Enjoy constant interruptions, whether via Bluetooth or hardwired to your device.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Steve, thank you for sharing your review with us, and we’re sorry to hear that you’re experiencing constant interruptions with your Insignia 2.0 Mini Sound bar, whether connected through Bluetooth or a wired setup, as we understand how frustrating. our support team would be glad to look into this further and explore troubleshooting or additional options, and you can reach us anytime at 877‑467‑4289 or insigniasupport@bestbuy.com for further assistance, thank you again for taking the time to share your experience. Darshan | Insignia
Total JUNK!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it for 2 months and this soundbar is total junk. It works when it wants to and that's not very often. I've tried bluetooth, HDMI, AUX and none will work consistently. Just ordered a different brand new one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your feedback on the Insignia – 2.0 Mini Sound bar 20", Bluetooth – Black. We’re sorry to hear that it hasn’t been working consistently for you, even after trying multiple connection options. That’s not the experience we want for our customers, and we appreciate you taking the time to let us know. We’re here to help, please feel free to contact our Insignia Support team at 877‑467‑4289 so we can look into this further.
Darshan | Insignia
Lack of volume
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds is decent, but lacks on the volume side.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Martin,
Thank you for sharing your experience with our soundbar. We are pleased to hear the audio quality is decent, though we regret that the maximum volume level has not met your expectations for a more robust sound.
Your feedback is a vital part of our ongoing product development as we strive to enhance the performance of our audio equipment.
Allen | Insignia
Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to pair with Xfinity & LG TV. Still unanable to work. for TV nor pairing.
No, I would not recommend this to a friend