Customer Ratings & Reviews
- Model:
- NS-SB20S
- SKU:
- 6619127
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the product's powerful and great sound quality, noting its impressive volume with no distortion. They also appreciate its ease of setup, perfect size, reliable connectivity, and sleek design.
This summary was generated by AI based on customer reviews.
Insignia Mini Soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not enhance/improve TV speakers. Audio was still "tinny" no matter how much settings were tweaked. Only positive is it had eArc HDMI connection. Soundbar was returned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Alan! Thank you for sharing your experience with us. We’re sorry to hear that the Insignia 2.0 Mini Sound bar didn’t improve your TV audio and still sounded tinny even after adjusting the settings, we understand how disappointing that is. Our support team can take a closer look and go over troubleshooting or warranty options with you at 877‑467‑4289 or Insignia@bestbuy.com. We appreciate your feedback.
Darshan | Insignia
Frustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star for now since having trouble hooking up to my TV - to be fair it is an old TV - not a flat screen - but I recently successfully hooked up a new BluRay player and also have Roku hooked to the TV. I would return but the short return time passed faster than I realized. So right now I am frustrated. Tires me out just thinking of the effort to spend time on-line looking at videos for help.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was advertised as a gaming monitor sound bar but doesn’t connect
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Shane, thank you for your feedback.
I’m sorry to hear that the Insignia 2.0 Mini Soundbar didn’t meet your expectations. It’s understandable to feel disappointed when a product is advertised as a gaming monitor soundbar but doesn’t connect the way you expected. Your experience matters, and feedback like yours helps us identify where the product description or compatibility details may need to be clearer. Thank you for taking the time to share this with us. Sudeep | Insignia
TV speakers in a soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV quality speakers in a soundbar. The price should tell you everything, if you want upgraded sound spend a little more.
No, I would not recommend this to a friendIf it worked it’d be great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good but has an issue where it will stop all audio for 2seconds randomly it’s annoying
I would recommend this to a friendlow input audio gets cut
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage, when noise input is low it has a power saving feature that reduces/cuts low noise. example background noise and loud noise all good, quiet dialogue, cuts so often you have no clue whats happening
No, I would not recommend this to a friend- Pros mentioned:Sound quality
19in Sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best for use in a small room, with a small tv for best use
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Rhonda. Thank you for sharing your experience on the soundbar. We’re sorry to hear it didn’t meet your expectations. Your note about its performance is really helpful and gives us insight into how we can better set expectations moving forward. We appreciate you taking the time to let us know. Thanks again for your feedback.
Sarada | Insignia
Doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only gotten this thing to connect once. I’ve tried HDMI, nothing. I’ve tried optical, got it the first time so thought we were good and tossed all the packaging. Never worked again. Get what you paid for I guess, and apparently this is only worth about 45 minutes.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, thanks for your question. We’re really sorry to hear about the trouble you’ve had with your soundbar. That’s definitely not the experience we want for you. We understand how frustrating it is when a product stops working after initial setup. Even without the packaging, our team would be happy to help troubleshoot or explore a solution. Please feel free to reach out directly at 877‑467‑4289 or insigniasupport@bestbuy.com. Thanks for choosing Insignia products.
Sandhya | Insignia Products
Insignia is a problem brand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got this 3/2026, already its crap, not working, 90 minutes w/2 tech support people. what's wrong with/Insignia products?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Eileen, thank you for taking the time to share your experience with your Insignia 2.0 Mini Sound bar. We’re truly sorry to hear that it stopped working after such a short time and that you spent so long troubleshooting with support, that’s absolutely not the experience we want for our customers. We’d really appreciate the chance to look into what went wrong and see how we can help make this right. When you have a moment, please reach out to our support team at 877‑467‑4289 or insignia@bestbuy.com so we can assist you further. Thank you again for your feedback. Darshan | Insignia
Save your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Enjoy constant interruptions, whether via Bluetooth or hardwired to your device.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Steve, thank you for sharing your review with us, and we’re sorry to hear that you’re experiencing constant interruptions with your Insignia 2.0 Mini Sound bar, whether connected through Bluetooth or a wired setup, as we understand how frustrating. our support team would be glad to look into this further and explore troubleshooting or additional options, and you can reach us anytime at 877‑467‑4289 or insigniasupport@bestbuy.com for further assistance, thank you again for taking the time to share your experience. Darshan | Insignia
Lack of volume
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds is decent, but lacks on the volume side.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Martin,
Thank you for sharing your experience with our soundbar. We are pleased to hear the audio quality is decent, though we regret that the maximum volume level has not met your expectations for a more robust sound.
Your feedback is a vital part of our ongoing product development as we strive to enhance the performance of our audio equipment.
Allen | Insignia
Speaker pops and cracks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker would crack and pop while playing music. Sometimes there would also be a static noise playing as well. Cheaper product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Insignia Customer, thank you for letting us know about your experience, and we’re sorry to hear that the popping, cracking, and static noises are interrupting your audio. Issues like this can sometimes come from Bluetooth interference or a loose connection, so trying a different input or testing another audio source may help narrow it down. If the problem continues, our team can assist with troubleshooting or review warranty options at 877‑467‑4289 or insignia@bestbuy.com. Poojitha | Insignia
Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to pair with Xfinity & LG TV. Still unanable to work. for TV nor pairing.
No, I would not recommend this to a friendTotal JUNK!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it for 2 months and this soundbar is total junk. It works when it wants to and that's not very often. I've tried bluetooth, HDMI, AUX and none will work consistently. Just ordered a different brand new one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your feedback on the Insignia – 2.0 Mini Sound bar 20", Bluetooth – Black. We’re sorry to hear that it hasn’t been working consistently for you, even after trying multiple connection options. That’s not the experience we want for our customers, and we appreciate you taking the time to let us know. We’re here to help, please feel free to contact our Insignia Support team at 877‑467‑4289 so we can look into this further.
Darshan | Insignia
- Pros mentioned:Sound quality, Volume
Great at this price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pretty good soundbar for this price. There are a couple things as to why I give it 4 stars. First, it lacks some cords. It comes with the power cord that is 5' or so and then a HDMI-to-HDMI cable. But you can also plug in an aux cord, but they do not provide that. I would like to have seen them provide that cord as well. The Bass, it has 7 settings, -3 to 3. But going from that, I did not tell too much of a difference. I like some bass, and this just does not hit that spot for me. Great if you do not care for bass. The treble has the same -3 to 3 but that I could hear a difference. It also has 4 modes you can change from, like theater, standard, news and night. Surprised no gaming mode though. But sound, outside of this not really having much for bass, the rest is great. It gets plenty loud. It has about 16 clicks for the sound. It has 7 bars for it and within those bars it will have 2-3 clicks per bar. I have it set around 6 clicks with my phone and that is pretty loud. I have a smaller monitor that does not have speakers, so this was perfect for sitting under that and plugged in via the aux port. I had to find an aux cord like I mentioned as this did not come with one. Overall great sound for price. I recommend this if you are looking for a smaller soundbar and don't care for bass.
I would recommend this to a friend Disconnects constantly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps disconnecting to my devices. Sound is okay for small rooms but not the greatest. Will purchase a better soundbar.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your feedback. We’re sorry to hear that your Insignia 2.0 Mini Soundbar has been disconnecting from your devices and not performing as expected in your space. We understand how frustrating it can be when a product doesn’t deliver the experience you were hoping for, and we appreciate you taking the time to let us know about your experience.
If you need further assistance or support with your purchase, please feel free to contact us at 1‑877‑467‑4289.
Andres | Insignia Products
Difficult to install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to install. I still trying to make it work with my DVR.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia customer! Thank you for sharing your feedback with us. We’re sorry to hear that installing the Insignia™ 2.0 Mini Soundbar has been challenging, especially when trying to connect it with your DVR. We’d be happy to walk you through the setup and get everything working smoothly.
Please contact us at 877‑467‑4289 or email insignia@bestbuy.com and we’ll be happy to assist you, we truly appreciate you taking the time to let us know about your experience.
Sidhartha | Insignia
Too small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small, only 2 channel. Returned to store and bought a 5 channel set up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Lucky,
Thank you for sharing your feedback with us. We’re sorry to hear the soundbar didn’t meet the size or channel setup you were looking for. Thank you for taking the time to write your review, feedback like yours helps us continue improving our products.
Sidhartha | Insignia
Very Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Constantly cutting out sound at the start of dialogue or whenever it feels like it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Cory, thank you for sharing your feedback with us. I’m sorry to hear the sound bar hasn’t been performing reliably for you. We aim to offer products that deliver consistent, dependable sound, and your experience helps us understand where improvements may be needed. Our support team can take a closer look and help troubleshoot the issue at 877 467 4289 or insigniasupport@bestbuy.com.
Thank you again for your review.
Poojitha | Insignia
No sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good deal I ran fast to the store and took it home BUT did not like that the sound do not go up I put it way up to 50 and it sounded like it was still low … Returned it quickly
No, I would not recommend this to a friend