Customer Ratings & Reviews
- Model:
- NS-5004BT
- SKU:
- 6324351
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 2.1 Bluetooth Lighted Speaker System as having good sound quality with a nice bass punch, and appreciate the quality of the bass and mid-range. The Bluetooth connectivity and the blue lights are well-received, and users find the system easy to use. However, some customers wish it had a higher volume range.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Lasted Only 5 Months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers had good sound but now only one speaker works. All settings were reset and device was unpaired and repaired to no avail. Will not buy Insignia brand again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I am very sorry to read about the experience you had with this soundbar, as a customer myself I understand it is not nice to find an issue with your product. Please let us assist you, follow the link at the end and one of our agents will gladly help you to check what can be done, rest assured we are going to do our best to help you, we know how important this is to you.
Eduardo L - Insignia Support
https://www.insigniaproducts.com/contact-us
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh...sounded kinda bad and was supposed to be open box excellent condition but one of the corners was damaged.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 2.1 Bluetooth Lighted Speaker System. We're sorry to hear that the sound quality didn't meet your expectations and that the open box item arrived damaged. Your feedback is important to us, and we apologize for any inconvenience this has caused. Please reach out to our customer service team so we can assist you with a resolution. Ivy | Insignia Support
not for me...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This bluetooth speakers are not good for bluetooth connection to your computer. The connection well drop on and off...no good!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re sorry to hear about the issues you’re experiencing with the Bluetooth connection to your computer. It can be frustrating when the connection drops on and off. Your feedback is valuable, and we appreciate it as it helps us understand and improve our products. If there’s anything we can assist you with further or if you have any questions, please feel free to reach out. Thank you for sharing your experience, and we apologize for any inconvenience this has caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-2-1-bluetooth-lighted-speaker-system-3-piece-black/6324351.p?skuId=6324351
Failed to deliver.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These didn't work straight out the box. One of the speaker cables had a short in it.
No, I would not recommend this to a friendCrackly sound and lights didn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The colored lights didn't work upon use and sound was crackly. Called support and was told to return the item to get a different one. They didn't have any more available when I returned the item so i just went for the refund and picked up a logitech brand instead which is what I should have done.
No, I would not recommend this to a friendEh Its not bad i just hate the ticking
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had it for a few months and it is now starting to have this tick sound. It is turned on and nothing is plugged in and it has just got bad.
No, I would not recommend this to a friendSucks. Best Buy sucks.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working best buy won't let me return or exchange it, even though I'm within the 1 year warranty period.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you are experiencing with your product and the difficulties with the return or exchange process. Your satisfaction is important to us, and we recommend reaching out to Best Buy's customer service directly to address this matter. Keith | Insignia Support
- Pros mentioned:Bass
didnt last at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didnt even last 2 months. only the subwoofer works now. the 2 desk speakers went out.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Cmartinez702. Thank you for taking the time to leave a review on Insignia™ - 2.1 Bluetooth Lighted Speaker System (3-Piece). I understand how disappointed you are with the unit that suddenly stopped working. Kindly contact us through the link below so we can further assist you.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
You get for what you pay.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently while listening to music after 2-5 min i hear static sound and I need to restart the computer, it is pain as you can imagine. I didn't want to spend lots of money on new computer speakers so I got this brand that was recommended by the sale person, and know Im going to get new speakers that are little more $$ but they will work .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Bendy,
Thanks for taking the time and effort to leave a review with our Insignia™ - 2.1 Bluetooth Lighted Speaker System (3-Piece) - Black. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
No Like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like to sound I know they aren't for music but they sound bad gave them to my son. age 12
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RalphB,
Hearing your feedback is important to us so we can continue to improve the quality of our products. If you need further assistance, please contact us at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
Avoid Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible speakers. Terrible connection. Even worst Best But support is useless
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, Crashtic. We're sorry to hear about the issues you've experienced with the Insignia™ Bluetooth Lighted Speaker System and the customer support you received. It's important that our products and services meet your expectations, and we apologize for any inconvenience caused.
We recommend reaching out to Insignia's customer support directly at 1-877-467-4289 for further assistance. They can help troubleshoot the connection issues and provide options for a replacement or repair if necessary.
Thank you for bringing this to our attention, and we appreciate your feedback.
- Shiela | Insignia Support
Spend money on better quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best sound, very crackly a lot of humming.
No, I would not recommend this to a friendDo NOT buy if you want even half decent audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't expecting much given the price of the speaker but the audio quality is ridiculous. These are horribly overpriced for the quality of the sound. They could be $20 and I still wouldn't buy them again. I could put my phone in a cup and achieve the same level of sound these speakers provide. Please, do not buy these speakers
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Brody,
We are sorry for your experience. Please know that your feedback is important to help us improve the quality of our product. Please contact Insignia 1-877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
Insignia wired computer speaker system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t give this any star rating, but the review required me to offer one. Poor quality sound. Left speaker did not appear to work at all as I had no stereo sound. I returned this after less than one day. I purchased a Logitech, 3 speaker Bluetooth system for $30 more and it is gives me the sound I desire.
No, I would not recommend this to a friendspeakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound, the sub barely functioned if at all. The blue tooth would connect but not function with sound.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We’re sorry to hear that you’re having issues with the sound quality and the subwoofer not functioning properly. It’s also concerning that the Bluetooth connects but doesn’t produce sound. We understand how frustrating this must be. Please reach out to our customer service team so we can assist you further and explore possible solutions. Your feedback is important to us, and we appreciate you bringing this to our attention.
Keith | Insignia Support
Very disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure if I received a defective pair of speakers, but I had multiple issues with these. The lights didn't work at all, the sound was constantly cutting out, and even when they "worked" the sound quality was awful. I immediately returned these and got some Logitech speakers which are amazing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DustinK1310,
I would like to express my concern about your experience with this Insignia™ - 2.1 Bluetooth Lighted Speaker System (3-Piece) - Black. We don't take your concerns lightly. We will definitely look into this matter for you. We appreciate your feedback. In the case that you still have this, feel free to contact my team for further help.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Subwoofer is now barely audible.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system was good until the subwoofer malfunctioned a month after purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello There,
Thank you for taking the time to review our Insignia - 2.1 Bluetooth Lighted Speaker System (3-Piece) - Black. I understand the water levels are not consistent, among other problems. That can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Alvin
www.insigniaproducts.com/support
small product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not the best and does not have all a multi use that i thought
No, I would not recommend this to a friendNot that great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would sound better quality. Sound is not as loud & clear as I expected.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Benito,
Thank you for taking the time to share your comments regarding this speaker system, I am sorry we did not match your expectations with it. Your feedback is very important to us so we can keep working hard in order to improve our products.
Please let us know if further assistance required, we are here for you.
Eduardo L - Insignia Support
https://www.insigniaproducts.com/contact-us
It's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok for the price, but the sound is not that clear. It also takes a while to connect every time you use it.
No, I would not recommend this to a friend