Customer Ratings & Reviews
- Model:
- NS-5004BT
- SKU:
- 6324351
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 2.1 Bluetooth Lighted Speaker System as having good sound quality with a nice bass punch, and appreciate the quality of the bass and mid-range. The Bluetooth connectivity and the blue lights are well-received, and users find the system easy to use. However, some customers wish it had a higher volume range.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is good as well as the quality. I would recommend to family..
I would recommend this to a friend- Pros mentioned:Lights
Highly disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to go through unboxing and hooking everything up, just to find out only 1 speaker worked and the sub sounded bad. The 1 satellite speaker sounded okay and the lights did work otherwise.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the lighted speaker system. I am sorry to read that you are having issues with the unit's sound and light. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Waste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lights and stuff make it look pretty cool, but once you put the speaker volume up, it starts crackling and then it stops working I had to return it because it was not good at all. Sound quality was absolutely not good for the price. Will get logitech instead.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback. We're sorry to hear that the speaker didn't meet your expectations. We appreciate your honesty and will use your comments to improve our products. If you have any other concerns or need further assistance, please let us know.
- Carl | Insignia Products
Bad buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price wasn’t bad but always cuts in and out from my PC
No, I would not recommend this to a friendfine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just fine all good no worries does the job did i buy this
I would recommend this to a friendExpensive for the quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers dont sound good especially at higher volume. The static is pretty bad and sounds aren’t clear.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Hearing your feedback about this product is really important to us. It is helpful to us so we can continue to improve the quality and efficiency of tis speaker. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Had issues
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Poor quality sound and couldn’t get the Bluetooth to work. Ended up returning it.
No, I would not recommend this to a friendBluetooth speaker system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to use with my desktop PC. Its a good looking system but I have to go through the pairing process every time the screen saver comes on.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Cecil,
Thank you for taking the time to review our 2.1 Bluetooth Lighted Speaker System. I understand you have to keep pairing and it can be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below tor each us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
First good, then bad.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker system for $50 was outstanding. Then a month in, you get a buzzing sound. The bass block cuts in and out. Lights flicker. Laundry list of problems. Save the $50 and put it towards a quality product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear that the speaker system developed issues after a month of use. It’s disappointing when a product doesn’t meet expectations, especially with problems like buzzing sounds, inconsistent bass, and flickering lights. Your advice to invest in a higher-quality product is appreciated. We value your feedback and hope it helps others make informed decisions.
Keith | Insignia Support
- Pros mentioned:Sound quality
Lasted Only 5 Months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers had good sound but now only one speaker works. All settings were reset and device was unpaired and repaired to no avail. Will not buy Insignia brand again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I am very sorry to read about the experience you had with this soundbar, as a customer myself I understand it is not nice to find an issue with your product. Please let us assist you, follow the link at the end and one of our agents will gladly help you to check what can be done, rest assured we are going to do our best to help you, we know how important this is to you.
Eduardo L - Insignia Support
https://www.insigniaproducts.com/contact-us
not for me...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This bluetooth speakers are not good for bluetooth connection to your computer. The connection well drop on and off...no good!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re sorry to hear about the issues you’re experiencing with the Bluetooth connection to your computer. It can be frustrating when the connection drops on and off. Your feedback is valuable, and we appreciate it as it helps us understand and improve our products. If there’s anything we can assist you with further or if you have any questions, please feel free to reach out. Thank you for sharing your experience, and we apologize for any inconvenience this has caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-2-1-bluetooth-lighted-speaker-system-3-piece-black/6324351.p?skuId=6324351
Eh Its not bad i just hate the ticking
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had it for a few months and it is now starting to have this tick sound. It is turned on and nothing is plugged in and it has just got bad.
No, I would not recommend this to a friendCrackly sound and lights didn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The colored lights didn't work upon use and sound was crackly. Called support and was told to return the item to get a different one. They didn't have any more available when I returned the item so i just went for the refund and picked up a logitech brand instead which is what I should have done.
No, I would not recommend this to a friend- Pros mentioned:Bass
didnt last at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didnt even last 2 months. only the subwoofer works now. the 2 desk speakers went out.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Cmartinez702. Thank you for taking the time to leave a review on Insignia™ - 2.1 Bluetooth Lighted Speaker System (3-Piece). I understand how disappointed you are with the unit that suddenly stopped working. Kindly contact us through the link below so we can further assist you.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh...sounded kinda bad and was supposed to be open box excellent condition but one of the corners was damaged.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 2.1 Bluetooth Lighted Speaker System. We're sorry to hear that the sound quality didn't meet your expectations and that the open box item arrived damaged. Your feedback is important to us, and we apologize for any inconvenience this has caused. Please reach out to our customer service team so we can assist you with a resolution. Ivy | Insignia Support
No Like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like to sound I know they aren't for music but they sound bad gave them to my son. age 12
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RalphB,
Hearing your feedback is important to us so we can continue to improve the quality of our products. If you need further assistance, please contact us at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
You get for what you pay.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently while listening to music after 2-5 min i hear static sound and I need to restart the computer, it is pain as you can imagine. I didn't want to spend lots of money on new computer speakers so I got this brand that was recommended by the sale person, and know Im going to get new speakers that are little more $$ but they will work .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Bendy,
Thanks for taking the time and effort to leave a review with our Insignia™ - 2.1 Bluetooth Lighted Speaker System (3-Piece) - Black. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Failed to deliver.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These didn't work straight out the box. One of the speaker cables had a short in it.
No, I would not recommend this to a friendSpend money on better quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best sound, very crackly a lot of humming.
No, I would not recommend this to a friendSucks. Best Buy sucks.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working best buy won't let me return or exchange it, even though I'm within the 1 year warranty period.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you are experiencing with your product and the difficulties with the return or exchange process. Your satisfaction is important to us, and we recommend reaching out to Best Buy's customer service directly to address this matter. Keith | Insignia Support