Customer Ratings & Reviews
- Model:
- NS-5004BT
- SKU:
- 6324351
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 2.1 Bluetooth Lighted Speaker System as having good sound quality with a nice bass punch, and appreciate the quality of the bass and mid-range. The Bluetooth connectivity and the blue lights are well-received, and users find the system easy to use. However, some customers wish it had a higher volume range.
This summary was generated by AI based on customer reviews.
Not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There ok the bass is horrible, and the quality of the speakers are not good but they are ok for sound
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, your comments are really important for us, so I will be directing your feedback to our Development team to check this particular situation you recently experienced, with the purpose of keep improving our products and services for you. Please feel free to contact us, so we can check in major details this situation and get the best solution for this.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Junk
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible sound. I have to keep the volume really low, if I turn it up the sound cuts out intermittently. The lights only work sometimes. Honestly I didn't expect much given the cost but these speakers are not even usable. Don't buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, thanks for your review. you can take the product to BBY store for examining, if it is a quality issue, you can change to a new one or return it.
Not worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these were pretty bad. I get that they're in expensive but its not worth throwing $$$ in the garbage for these. Spend a few bucks more. The interference noise base levels are awful.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Basil,
Thanks for taking the time and effort to leave a review about our Insignia™ - 2.1 Bluetooth Lighted Speaker System (3-Piece) - Black (NS-5004BT). I'm sorry that the product didn't meet your expectations for sound quality. Please know that we are improving the quality of this product by considering our customers feedback. Please contact us using the link below. We'll be more than happy to assist you regarding this matter.
Shai | Insignia Support
https://www.insigniaproducts.com/
Trouble pairing with computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t connect to computer through wi-fi and now the aux plug isn’t working either. Should be easier to use.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I am sorry to read that you are having issues connecting your speaker. We know that you would like to start using your product as soon as possible and so, please know that you can contact us on the link below, and we will gladly assist you.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had so many issues with this product ranging from connection to lights.
No, I would not recommend this to a friendQuality not there,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected i have another set and it beats it hands down
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! Thank you for your feedback on this Speaker System. Please let us know more about your experience by contacting us, and we'll go up and above to get a solution for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cheap and works , not the best sound, but better than computer speakers
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thankyou for taking the time to review our 2.1 Bluetooth Lighted Speaker System. I understand the sound quality was not what you expected and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any more questions or concerns about this, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Don’t bother buying
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to test them out on the day of purchase, and these horrible speakers literally gave out after two hours of using it not even on full volume.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Henry,
Thank you for taking the time to leave a review of our Insignia™ - 2.1 Bluetooth Lighted Speaker System. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don’t buy. Threw in the trash after they e-wasted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not suggest anyone to buy these. Quit working 2 days after setting them up. Wouldn’t turn on or anything. For about the same price I bought Logitech and have been very happy with them.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers already blown out less than a month do not recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 2.1 Bluetooth Lighted Speaker System, GregM. We appreciate your feedback and are always looking for ways to enhance our products and services. Your insights are valuable to us as we strive to improve. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2-1-bluetooth-lighted-speaker-system-3-piece-black/6324351.p?skuId=6324351
Sound Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very low. The Bluetooth is connected but, the sound isn’t working very well at all. I have reset, disconnected, reconnected, and still the sound quality does not improve.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi VFin,
Thank you for taking the time to review our Insignia™ - 2.1 Bluetooth Lighted Speaker System (3-Piece) - Black. I understand you found it uncomfortable to use since the sound is very low and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Regretting My Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers stopped working after 6 weeks. It was too late to take back to BestBuy so I had to call Insignia for the warranty.
No, I would not recommend this to a friendJunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete crap. Never worked. Plugged it in and 1 side barly worked the other wpuldnt work and sub woofer didnt woek
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PatriciaM,
Thank you for taking the time to review our Insignia™ - 2.1 Bluetooth Lighted Speaker System (3-Piece) - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
- Pros mentioned:Sound quality
Insignia Lighted 2.1 3-Piece Speaker System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although the lighting in the speakers is supposed to alternate between several colors, the actual alteration of the color has to be done manually via a button on the back of the right speaker. Also, the speakers are not recognized by the green audio plug-in on my Asus computer, so I have to run them through the microphone jack. The sound is very good and all else in working order.
I would recommend this to a friend Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just broke tonight after 2 years. Would not recommend anyone else ever
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JosephR,
We are very sorry to read that the unit broke after two years. I know how inconvenient this must be for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 1 speaker works & Bluetooth keeps cutting out no matter what computer I connected it to.. :(
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NealW,
Thanks for taking the time and effort to leave a review with our Insignia™ - 2.1 Bluetooth Lighted Speaker System (3-Piece) - Black. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to get two sets. First set didn't turn on and the next already has died.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RickT,
Thank you for taking the time out of your busy schedule to leave a review of our Insignia™ - 2.1 Bluetooth Lighted Speaker System. I know it can be dissatisfying that its not long enough as expected. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Crap cords
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a year of owning. One speaker is quite and the subwoofer only works half the time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Danny,
Thank you very much for taking the time to review our Insignia - 2.1 Bluetooth Lighted Speaker System (3-Piece). I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
2.1 bluetooth lighted speaker system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.rgb don't work no sound when you you do get sound it cracks and pops
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi hjb68,
Thanks for taking the time and effort to leave a review our Insignia™ - 2.1 Bluetooth Lighted Speaker System (3-Piece). We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Terrible product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap and terrible quality. Did not meet expectations what so ever.
No, I would not recommend this to a friend