Customer Ratings & Reviews
- Model:
- NS-HTSB2123
- |
- SKU:
- 6544290
Customer reviews
Rating 4.4 out of 5 stars with 325 reviews
(325 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the phenomenal sound quality and straightforward setup of the 2.1-Channel Soundbar. Many also appreciate the decent bass it provides. However, some customers have reported issues with connectivity.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well . Best purchase we’ve made so far would buy again
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .That's fantastic! We're delighted to hear you're so pleased with your purchase and that it's been your best one yet. We appreciate your positive feedback and are glad you'd buy from us again! - Carl | Insignia Products
Rated 5 out of 5 stars
TV install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that came to install my tv wall mount and tv along with the sound bar did a great job!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are delighted to hear that the installation team did a great job with your TV wall mount, TV, and sound bar. Your satisfaction is important to us, and we appreciate your support. We hope you enjoy your new setup and look forward to serving you again in the future. Keith | Insignia Support
Rated 4 out of 5 stars
OK for the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not fabulous, but good for the price.
I would recommend this to a friendRated 5 out of 5 stars
sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sounding bar for a great price, and wireless woofer
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback! We're glad to hear that you're enjoying the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer and DTS:Virtual X. It's wonderful to know that you're pleased with the sound quality and the value it offers.
If you have any other comments or questions, feel free to reach out. Enjoy your enhanced audio experience! |Angelica| Insignia Products|
Rated 3 out of 5 stars
Decent for price/ gets job done
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they’re good for the price but sometimes overall sound quality and feel lacks a bit
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Appreciate the honest take, luvzray! Great to hear it’s doing the job—your feedback helps us keep improving.
— Shiela | Insignia Support
Rated 2 out of 5 stars
Remote and TV do not play nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.May return, not happy with sound bar. Remote does not play nice with TV. Sound bar does not have any on screen display so you know what is going on. Not convinced the sun woffer is working
No, I would not recommend this to a friendRated 4 out of 5 stars
good soundbar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the soundbar and the service in the store they were very helpful.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We’re glad to hear that you like your Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer and that you had a positive experience with our in-store service. If you have any more feedback or need assistance, feel free to reach out. Enjoy your enhanced audio experience! Thank you for choosing Insignia! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 5 out of 5 stars
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always wanted one and I love it Best Buy never disappoints me
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .It's awesome to hear that you're loving the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer! It must be great to finally have one and enjoy the enhanced audio experience.
If you have any questions about getting the most out of your soundbar or need any tips on setup, feel free to ask. Enjoy your new sound system! Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 5 out of 5 stars
Soundbar subwoofer combo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another great product by Insignia. I dont mind this brand one bit
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your positive feedback! We're delighted to hear that you're enjoying the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. It's great to know that you're happy with the quality of our products. If you have any other comments or need assistance, please don't hesitate to reach out. Enjoy your new sound system! |Angelica| Insignia Products|
Rated 5 out of 5 stars
Sound Bar is Blasting!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product at a Great Price. What else is needed to say!
I would recommend this to a friendRated 5 out of 5 stars
subwoofer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome condition. purchased on outlet..would purchase again
I would recommend this to a friendRated 3 out of 5 stars
Sound is just OK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not very different from the stock tv sound. The subwoofer never connected to the bar or tv. Still trying to figure that out after 2 weeks.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
This seems like the same sub disconnection issue we addressed on ECR-6407. Please guide the customer thru pairing process and if that's not working, they can power cycle the sub and bar.
Rated 3 out of 5 stars
Odd purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sub woofer could be louder and we don't like that it's goes into protective moof
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We appreciate your honesty about the subwoofer's volume and the issue with it going into protective mode. Your satisfaction is important to us, and we value your input as it helps us improve our products and services. We are committed to addressing these concerns and ensuring that our products meet your expectations. We appreciate your support and look forward to continuing to serve you.
Keith| Insignia Support
Rated 3 out of 5 stars
bad default
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.device shut off after a few minutes time if i was not watching something live. this a default which cannot be disinguaged.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about the issue with your device shutting off after a few minutes when not watching something live. Your comments are valuable to us, and we'll use them to improve our products. We appreciate your patience and understanding.
- Carl | Insignia Products
Rated 3 out of 5 stars
Good sound and bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the combo. The sub sometimes doesn’t give any sound, I have to unplug and plug it back in to get it to work
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are glad to hear that you love the combo. We appreciate you bringing the issue with the sub to our attention. Your input is valuable as we work to improve our products and ensure a better experience for our customers. Keith | Insignia Support
Rated 3 out of 5 stars
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent but sounds incomplete. It doesn’t sound as full as other bars
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. We’re sorry to hear that you feel the sound isn’t as full as you expected.
We designed our soundbar to deliver a balanced audio experience, but we understand that sound preferences can vary significantly from person to person. If you’re looking for a fuller sound, consider adjusting the equalizer settings on your audio source, if available, or positioning the soundbar and subwoofer for optimal sound dispersion.
If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with wired connections Had to return to best buy for compatability issues
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, JosephM, for taking the time to share your experience. We regret to hear the soundbar didn't meet your expectations due to compatibility concerns. We understand how frustrating that must have been, and we appreciate your feedback, it helps us identify where improvements are needed. Tine | Insignia Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible continues to disconnect volume gets stuck would only be worth the money if it were free..
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, KariS, for sharing your experience with the Insignia™ 2.1-Channel Soundbar. We regret that you are facing connectivity and volume issues, and we understand how frustrating that must be. We appreciate your honest feedback and encourage you to reach out to our support team for troubleshooting assistance. Your input is valuable and helps us improve our products. Tine | Insignia Support
Rated 1 out of 5 stars
No volume control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume controls on the soundbar itself did not work. Using the volume controls on the soundbar remote was also unsuccessful. I followed the instructions to move sound control to the TV remote unsuccessfully. The volume was too loud and couldn’t be controlled so I returned the soundbar.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, DavidG. We're sorry to hear about the issues you encountered with the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. Your feedback is important to us, and we appreciate you taking the time to let us know. If you have any further comments or need assistance, please feel free to reach out. We're here to help! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2-1-channel-soundbar-with-wireless-subwoofer-black/6544290.p?skuId=6544290
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Cons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not a good buy never connected to the tv bluetooth woofer never came on
No, I would not recommend this to a friend















