Customer Ratings & Reviews
- Model:
- NS-HTSB2123
- SKU:
- 6544290
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the phenomenal sound quality and straightforward setup of the 2.1-Channel Soundbar. Many also appreciate the decent bass it provides. However, some customers have reported issues with connectivity.
This summary was generated by AI based on customer reviews.
Terrible company, sad to see it going down hill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received an open box sound bar with a missing cable. It took three weeks to even get a response on a refund or replacement. Their resolve was to refund me $9 since it was outside of the refund window by the time they got back to me….
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Insignitia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought but it doesnt work with my new samsung tv
No, I would not recommend this to a friend Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in January for my sister's t. V. In her living room, it worked fine up till 2 nights ago. When she turn the TV on speaker started popping. Scratching sounds no audio coming out of it. Just scratching staticky, subwoofer, started poppin', it's a piece of crap. Not worth what I paid for sure.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you have experienced with the TV's audio. We understand how frustrating it can be when a product does not meet expectations, especially regarding sound quality. Your input is valuable to us as we strive to improve our products and services. We appreciate your honesty and will take your comments into consideration for future improvements.
Keith | Insignia Support
not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all to be how was advertised product is not easy to use when you take it home
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that our Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer didn't meet your expectations and that you found it difficult to use. We aim to provide products that are user-friendly and match their descriptions, so it's disappointing to learn that we fell short.
Your feedback is important to us, and we'll use it to improve our products and user guides. If you need any assistance or have further concerns, please reach out to our customer support team.
Thank you for sharing your experience with us.
- Cons mentioned:Connectivity
Cheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after hour!! No sound and trouble connecting to TV!!
No, I would not recommend this to a friend Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got it. Roadie driver picked it up for delivery and cancelled. Never got a refund.
No, I would not recommend this to a friendWorthless in every way includding customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box, camw without remote, stoped working 15 days later. Best Buy customer service worthless.
No, I would not recommend this to a friendDid not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work took it back to the store and got a refund for another item working better
No, I would not recommend this to a friendLost $75
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions, so that you spend an extra few hundred dollars to get a geek to make it work. When I returned it, I lost $75 that I had to buy unneeded parts with (missed up in-store refund, that I lost).
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the inconvenience you experienced with the lack of instructions and the additional costs incurred. Your insights are valuable to us, and we will use them to improve our products and services. Keith | Insignia Support
Lags like crazy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags like crazy it has terrible latency. Very obvious lag between video and audio
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. We sincerely apologize for the experience you’ve had with audio lag, as we strive to provide our customers with high-quality products that enhance their audio experience.
Latency issues can be frustrating, and we understand how important it is for the audio to sync perfectly with the video. We recommend ensuring that your soundbar is updated to the latest firmware, as updates may improve performance and reduce latency. Additionally, using a direct connection, such as optical or HDMI ARC, instead of Bluetooth can often result in a more stable audio experience.
If you continue to experience issues, please reach out to our customer support team for further assistance. We value your input and are committed to helping you resolve this matter.
Thank you for your understanding.
Sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not hooked up my sound bar yet need help do not know how to hook it up
I would recommend this to a friendSpend a little more for a different brand.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning to store. Subwoofer has not sounded correct since new.
No, I would not recommend this to a friendJust crap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with most audio from normal things like Netflix
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are sorry to hear about the audio issues you've encountered with Netflix. Your feedback is important to us, and we understand how frustrating this can be. We appreciate your honesty and will use your insights to improve our products and services. Keith | Insignia Support
Soundbar no good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker quality is no good.soundbar is not working
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RubaiyaS,
Thank you for your feedback on the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. We're sorry to hear that you're experiencing issues with the sound quality and functionality. This is certainly not the experience we want for our customers. Please reach out to our customer support team so we can assist you in resolving this issue as quickly as possible. We appreciate your patience and hope to get this sorted out for you soon. Patricia | Insignia Support
Knocking
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has knocking in the sound bar. I Will be returning.
No, I would not recommend this to a friendRATTLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT A VERY GOOD SOUND I RETURNED IT BECAUSE THE SUBWOOFER RATTLED AFTER THE FIRST DAY
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for providing your feedback about the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. We appreciate you taking the time to share your experience, as it helps us understand how we can enhance our products and services. Customer insights like yours are important to us, and we are committed to continually improving our offerings for a better listening experience. Thank you for choosing Insignia! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2-1-channel-soundbar-with-wireless-subwoofer-black/6544290.p?skuId=6544290
- Pros mentioned:Setup, Sound quality
Sweet Sound with Simply Set-Up/Cost
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was pleasantly surprised by the performance, sound quality and price of this sound bar. First, the subwoofer has a deep, responsive bass. Next, the set up was simple. Just plug and play (I spent more time unboxing than setting up). The sound bar produces clear and quality spatial sound that fills the room. My only concern is, if you use it in a larger room, I'm not sure it will perform well. However, if you live in a Metro NY style residence (smaller), this is all you need if you want that "blockbuster" cinema sound on a budget.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks for the awesome review, ThaHomieTatum! We're glad to hear the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer impressed you with its deep bass, clear spatial sound, and easy setup. It’s great to know it delivers that cinematic feel, especially in a more compact space—your insights are super helpful and much appreciated! Jeth | Insignia Support.
- Pros mentioned:Setup, Sound quality
Very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good price, sounds very good. Very easy to setup
I would recommend this to a friend - Pros mentioned:Sound quality
Good budget setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality for the price. Works well. Not the best out there but definitely an upgrade from tv speakers
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Economical and decent sound quality. Good for the price
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks for your feedback, Yellowtail! We're glad you find the soundbar to be a good value.
- Shiela | Insignia Support