Customer Ratings & Reviews
- Model:
- NS-HTSB2123
- SKU:
- 6544290
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 2.1-Channel Soundbar's excellent sound quality and straightforward setup process. Many also appreciate the decent bass it provides. However, some customers have reported experiencing connectivity issues with the soundbar.
This summary was generated by AI based on customer reviews.
bad default
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.device shut off after a few minutes time if i was not watching something live. this a default which cannot be disinguaged.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about the issue with your device shutting off after a few minutes when not watching something live. Your comments are valuable to us, and we'll use them to improve our products. We appreciate your patience and understanding.
- Carl | Insignia Products
Good sound and bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the combo. The sub sometimes doesn’t give any sound, I have to unplug and plug it back in to get it to work
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are glad to hear that you love the combo. We appreciate you bringing the issue with the sub to our attention. Your input is valuable as we work to improve our products and ensure a better experience for our customers. Keith | Insignia Support
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent but sounds incomplete. It doesn’t sound as full as other bars
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. We’re sorry to hear that you feel the sound isn’t as full as you expected.
We designed our soundbar to deliver a balanced audio experience, but we understand that sound preferences can vary significantly from person to person. If you’re looking for a fuller sound, consider adjusting the equalizer settings on your audio source, if available, or positioning the soundbar and subwoofer for optimal sound dispersion.
If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
No volume control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume controls on the soundbar itself did not work. Using the volume controls on the soundbar remote was also unsuccessful. I followed the instructions to move sound control to the TV remote unsuccessfully. The volume was too loud and couldn’t be controlled so I returned the soundbar.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, DavidG. We're sorry to hear about the issues you encountered with the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. Your feedback is important to us, and we appreciate you taking the time to let us know. If you have any further comments or need assistance, please feel free to reach out. We're here to help! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2-1-channel-soundbar-with-wireless-subwoofer-black/6544290.p?skuId=6544290
9 months and Subwoofer doesn’t work.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 9 months ago, I don’t use it very often, and the subwoofer will not power on. It’s completely dead already.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible continues to disconnect volume gets stuck would only be worth the money if it were free..
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, KariS, for sharing your experience with the Insignia™ 2.1-Channel Soundbar. We regret that you are facing connectivity and volume issues, and we understand how frustrating that must be. We appreciate your honest feedback and encourage you to reach out to our support team for troubleshooting assistance. Your input is valuable and helps us improve our products. Tine | Insignia Support
- Cons mentioned:Connectivity
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with wired connections Had to return to best buy for compatability issues
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, JosephM, for taking the time to share your experience. We regret to hear the soundbar didn't meet your expectations due to compatibility concerns. We understand how frustrating that must have been, and we appreciate your feedback, it helps us identify where improvements are needed. Tine | Insignia Support
- Cons mentioned:Connectivity
Cons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not a good buy never connected to the tv bluetooth woofer never came on
No, I would not recommend this to a friend Terrible company, sad to see it going down hill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received an open box sound bar with a missing cable. It took three weeks to even get a response on a refund or replacement. Their resolve was to refund me $9 since it was outside of the refund window by the time they got back to me….
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Insignitia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought but it doesnt work with my new samsung tv
No, I would not recommend this to a friend Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in January for my sister's t. V. In her living room, it worked fine up till 2 nights ago. When she turn the TV on speaker started popping. Scratching sounds no audio coming out of it. Just scratching staticky, subwoofer, started poppin', it's a piece of crap. Not worth what I paid for sure.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you have experienced with the TV's audio. We understand how frustrating it can be when a product does not meet expectations, especially regarding sound quality. Your input is valuable to us as we strive to improve our products and services. We appreciate your honesty and will take your comments into consideration for future improvements.
Keith | Insignia Support
not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all to be how was advertised product is not easy to use when you take it home
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that our Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer didn't meet your expectations and that you found it difficult to use. We aim to provide products that are user-friendly and match their descriptions, so it's disappointing to learn that we fell short.
Your feedback is important to us, and we'll use it to improve our products and user guides. If you need any assistance or have further concerns, please reach out to our customer support team.
Thank you for sharing your experience with us.
- Cons mentioned:Connectivity
Cheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after hour!! No sound and trouble connecting to TV!!
No, I would not recommend this to a friend Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got it. Roadie driver picked it up for delivery and cancelled. Never got a refund.
No, I would not recommend this to a friendWorthless in every way includding customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box, camw without remote, stoped working 15 days later. Best Buy customer service worthless.
No, I would not recommend this to a friendLost $75
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions, so that you spend an extra few hundred dollars to get a geek to make it work. When I returned it, I lost $75 that I had to buy unneeded parts with (missed up in-store refund, that I lost).
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the inconvenience you experienced with the lack of instructions and the additional costs incurred. Your insights are valuable to us, and we will use them to improve our products and services. Keith | Insignia Support
Did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work took it back to the store and got a refund for another item working better
No, I would not recommend this to a friendLags like crazy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags like crazy it has terrible latency. Very obvious lag between video and audio
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. We sincerely apologize for the experience you’ve had with audio lag, as we strive to provide our customers with high-quality products that enhance their audio experience.
Latency issues can be frustrating, and we understand how important it is for the audio to sync perfectly with the video. We recommend ensuring that your soundbar is updated to the latest firmware, as updates may improve performance and reduce latency. Additionally, using a direct connection, such as optical or HDMI ARC, instead of Bluetooth can often result in a more stable audio experience.
If you continue to experience issues, please reach out to our customer support team for further assistance. We value your input and are committed to helping you resolve this matter.
Thank you for your understanding.
Sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not hooked up my sound bar yet need help do not know how to hook it up
I would recommend this to a friendSpend a little more for a different brand.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning to store. Subwoofer has not sounded correct since new.
No, I would not recommend this to a friend