Customer Ratings & Reviews
- Model:
- NS-HTSB2123
- SKU:
- 6544290
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the phenomenal sound quality of the 2.1-Channel Soundbar, and many find the setup process to be incredibly straightforward. While the soundbar is praised for these aspects, some customers have experienced connectivity issues. The bass is also generally considered to be decent.
This summary was generated by AI based on customer reviews.
Decent for price/ gets job done
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they’re good for the price but sometimes overall sound quality and feel lacks a bit
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Appreciate the honest take, luvzray! Great to hear it’s doing the job—your feedback helps us keep improving.
— Shiela | Insignia Support
subwoofer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome condition. purchased on outlet..would purchase again
I would recommend this to a friendSound is just OK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not very different from the stock tv sound. The subwoofer never connected to the bar or tv. Still trying to figure that out after 2 weeks.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
This seems like the same sub disconnection issue we addressed on ECR-6407. Please guide the customer thru pairing process and if that's not working, they can power cycle the sub and bar.
bad default
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.device shut off after a few minutes time if i was not watching something live. this a default which cannot be disinguaged.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about the issue with your device shutting off after a few minutes when not watching something live. Your comments are valuable to us, and we'll use them to improve our products. We appreciate your patience and understanding.
- Carl | Insignia Products
Odd purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sub woofer could be louder and we don't like that it's goes into protective moof
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We appreciate your honesty about the subwoofer's volume and the issue with it going into protective mode. Your satisfaction is important to us, and we value your input as it helps us improve our products and services. We are committed to addressing these concerns and ensuring that our products meet your expectations. We appreciate your support and look forward to continuing to serve you.
Keith| Insignia Support
Good sound and bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the combo. The sub sometimes doesn’t give any sound, I have to unplug and plug it back in to get it to work
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are glad to hear that you love the combo. We appreciate you bringing the issue with the sub to our attention. Your input is valuable as we work to improve our products and ensure a better experience for our customers. Keith | Insignia Support
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent but sounds incomplete. It doesn’t sound as full as other bars
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. We’re sorry to hear that you feel the sound isn’t as full as you expected.
We designed our soundbar to deliver a balanced audio experience, but we understand that sound preferences can vary significantly from person to person. If you’re looking for a fuller sound, consider adjusting the equalizer settings on your audio source, if available, or positioning the soundbar and subwoofer for optimal sound dispersion.
If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
No volume control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume controls on the soundbar itself did not work. Using the volume controls on the soundbar remote was also unsuccessful. I followed the instructions to move sound control to the TV remote unsuccessfully. The volume was too loud and couldn’t be controlled so I returned the soundbar.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, DavidG. We're sorry to hear about the issues you encountered with the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. Your feedback is important to us, and we appreciate you taking the time to let us know. If you have any further comments or need assistance, please feel free to reach out. We're here to help! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2-1-channel-soundbar-with-wireless-subwoofer-black/6544290.p?skuId=6544290
Very bad product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work well for a few days but then it disconnected and only one works the bass stopped working
No, I would not recommend this to a friendSubwoofer goes out quick
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, but subwoofer stop working before 6 months
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible continues to disconnect volume gets stuck would only be worth the money if it were free..
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, KariS, for sharing your experience with the Insignia™ 2.1-Channel Soundbar. We regret that you are facing connectivity and volume issues, and we understand how frustrating that must be. We appreciate your honest feedback and encourage you to reach out to our support team for troubleshooting assistance. Your input is valuable and helps us improve our products. Tine | Insignia Support
- Cons mentioned:Connectivity
Cons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not a good buy never connected to the tv bluetooth woofer never came on
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with wired connections Had to return to best buy for compatability issues
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, JosephM, for taking the time to share your experience. We regret to hear the soundbar didn't meet your expectations due to compatibility concerns. We understand how frustrating that must have been, and we appreciate your feedback, it helps us identify where improvements are needed. Tine | Insignia Support
9 months and Subwoofer doesn’t work.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 9 months ago, I don’t use it very often, and the subwoofer will not power on. It’s completely dead already.
No, I would not recommend this to a friendTerrible company, sad to see it going down hill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received an open box sound bar with a missing cable. It took three weeks to even get a response on a refund or replacement. Their resolve was to refund me $9 since it was outside of the refund window by the time they got back to me….
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Insignitia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought but it doesnt work with my new samsung tv
No, I would not recommend this to a friend Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in January for my sister's t. V. In her living room, it worked fine up till 2 nights ago. When she turn the TV on speaker started popping. Scratching sounds no audio coming out of it. Just scratching staticky, subwoofer, started poppin', it's a piece of crap. Not worth what I paid for sure.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you have experienced with the TV's audio. We understand how frustrating it can be when a product does not meet expectations, especially regarding sound quality. Your input is valuable to us as we strive to improve our products and services. We appreciate your honesty and will take your comments into consideration for future improvements.
Keith | Insignia Support
not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all to be how was advertised product is not easy to use when you take it home
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that our Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer didn't meet your expectations and that you found it difficult to use. We aim to provide products that are user-friendly and match their descriptions, so it's disappointing to learn that we fell short.
Your feedback is important to us, and we'll use it to improve our products and user guides. If you need any assistance or have further concerns, please reach out to our customer support team.
Thank you for sharing your experience with us.
- Cons mentioned:Connectivity
Cheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after hour!! No sound and trouble connecting to TV!!
No, I would not recommend this to a friend Lost $75
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions, so that you spend an extra few hundred dollars to get a geek to make it work. When I returned it, I lost $75 that I had to buy unneeded parts with (missed up in-store refund, that I lost).
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the inconvenience you experienced with the lack of instructions and the additional costs incurred. Your insights are valuable to us, and we will use them to improve our products and services. Keith | Insignia Support