Customer Ratings & Reviews
- Model:
- NS-HTSB2123
- SKU:
- 6544290
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the phenomenal sound quality and straightforward setup of the 2.1-Channel Soundbar. Many also appreciate the decent bass it provides. However, some customers have reported issues with connectivity.
This summary was generated by AI based on customer reviews.
Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what i expected. Best Buy is where i get all my electronics!
I would recommend this to a friend- Cons mentioned:Connectivity
A disappointing product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Insignia 2.1 soundbar is a total disappointment. Unless i received a randomly defective unit, here are its shortcomings: 1. Sub is distorted at all frequencies and randomly buzzes. (See other folks’ reviews). 2. The sub linking process took over 20 minutes to complete and it lost its connection overnight. 3. The sub reproduces higher frequencies like human voices which cheapens the audio experience. 4. The power supply for the soundbar is a low voltage plugin like a USB phone charger (a sign of cheap inferior design). 5. Even the sales person in the store would not tecommend this item. Should have taken his advice. Whole experience was a waste of time. DO NOT BUY THIS UNIT! Best Buy? NOT!!!!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your experience with the soundbar did not meet expectations. We understand how disappointing it can be when a product does not perform as intended, especially when it affects your overall audio experience. Your comments regarding the subwoofer performance, connectivity issues, and design concerns are important and will be shared with our product team for further review. We appreciate your input as it helps us work toward improving the quality and reliability of our products.
Keith | Insignia Support
Good but get a better one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was relatively easy but save or just buy a better one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We apologize for the inconvenience you've faced with the product. While the setup was relatively easy, we understand your recommendation to save or purchase a better option. Your feedback is important to us, and we will use it to improve our products and services. We appreciate your understanding and patience as we work to address these issues.
Keith | Insignia Support
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with our new TV. It sounded great for about an hour then we started hearing a popping sound. Took it back and got another one. It started making the same sound within 15 minutes. We weren’t using an HdMi cable (says “best”way to connect) so went and bought a cable thinking it would solve the issue. Nope. Taking this second one back and wii go buy a different brand
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Gussyedup, thank you for sharing your feedback on the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer and DTS:Virtual X. We're sorry to hear about the issues you've experienced with the soundbar and the inconvenience it has caused.
Your comments are important to us, and we take them seriously. We apologize for any frustration this has caused and appreciate you bringing this to our attention. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team. Emman | Insignia Products
- Pros mentioned:Sound quality
No sound through hdmi port
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one and it didn’t work through hdmi port at all. Could use Bluetooth only. Returned it. Sucks because it sounds good for the money
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Applefan, we apologize for the inconvenience you experienced. We take your feedback seriously and will address the issue promptly. - Carl | Insignia Support