Customer Ratings & Reviews
- Model:
- NS-HTSB2123
- SKU:
- 6544290
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the phenomenal sound quality of the 2.1-Channel Soundbar, and many find the setup process to be incredibly straightforward. While the soundbar is praised for these aspects, some customers have experienced connectivity issues. The bass is also generally considered to be decent.
This summary was generated by AI based on customer reviews.
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got it. Roadie driver picked it up for delivery and cancelled. Never got a refund.
No, I would not recommend this to a friendWorthless in every way includding customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box, camw without remote, stoped working 15 days later. Best Buy customer service worthless.
No, I would not recommend this to a friendDid not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work took it back to the store and got a refund for another item working better
No, I would not recommend this to a friendLags like crazy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags like crazy it has terrible latency. Very obvious lag between video and audio
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. We sincerely apologize for the experience you’ve had with audio lag, as we strive to provide our customers with high-quality products that enhance their audio experience.
Latency issues can be frustrating, and we understand how important it is for the audio to sync perfectly with the video. We recommend ensuring that your soundbar is updated to the latest firmware, as updates may improve performance and reduce latency. Additionally, using a direct connection, such as optical or HDMI ARC, instead of Bluetooth can often result in a more stable audio experience.
If you continue to experience issues, please reach out to our customer support team for further assistance. We value your input and are committed to helping you resolve this matter.
Thank you for your understanding.
Sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not hooked up my sound bar yet need help do not know how to hook it up
I would recommend this to a friendSpend a little more for a different brand.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning to store. Subwoofer has not sounded correct since new.
No, I would not recommend this to a friendJust crap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with most audio from normal things like Netflix
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are sorry to hear about the audio issues you've encountered with Netflix. Your feedback is important to us, and we understand how frustrating this can be. We appreciate your honesty and will use your insights to improve our products and services. Keith | Insignia Support
Soundbar no good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker quality is no good.soundbar is not working
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RubaiyaS,
Thank you for your feedback on the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. We're sorry to hear that you're experiencing issues with the sound quality and functionality. This is certainly not the experience we want for our customers. Please reach out to our customer support team so we can assist you in resolving this issue as quickly as possible. We appreciate your patience and hope to get this sorted out for you soon. Patricia | Insignia Support
RATTLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT A VERY GOOD SOUND I RETURNED IT BECAUSE THE SUBWOOFER RATTLED AFTER THE FIRST DAY
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for providing your feedback about the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. We appreciate you taking the time to share your experience, as it helps us understand how we can enhance our products and services. Customer insights like yours are important to us, and we are committed to continually improving our offerings for a better listening experience. Thank you for choosing Insignia! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2-1-channel-soundbar-with-wireless-subwoofer-black/6544290.p?skuId=6544290
Knocking
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has knocking in the sound bar. I Will be returning.
No, I would not recommend this to a friend- Pros mentioned:Setup, Sound quality
Sweet Sound with Simply Set-Up/Cost
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was pleasantly surprised by the performance, sound quality and price of this sound bar. First, the subwoofer has a deep, responsive bass. Next, the set up was simple. Just plug and play (I spent more time unboxing than setting up). The sound bar produces clear and quality spatial sound that fills the room. My only concern is, if you use it in a larger room, I'm not sure it will perform well. However, if you live in a Metro NY style residence (smaller), this is all you need if you want that "blockbuster" cinema sound on a budget.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks for the awesome review, ThaHomieTatum! We're glad to hear the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer impressed you with its deep bass, clear spatial sound, and easy setup. It’s great to know it delivers that cinematic feel, especially in a more compact space—your insights are super helpful and much appreciated! Jeth | Insignia Support.
- Pros mentioned:Setup, Sound quality
Very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good price, sounds very good. Very easy to setup
I would recommend this to a friend - Pros mentioned:Sound quality
Good budget setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality for the price. Works well. Not the best out there but definitely an upgrade from tv speakers
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Economical and decent sound quality. Good for the price
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks for your feedback, Yellowtail! We're glad you find the soundbar to be a good value.
- Shiela | Insignia Support
Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what i expected. Best Buy is where i get all my electronics!
I would recommend this to a friend- Cons mentioned:Connectivity
A disappointing product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Insignia 2.1 soundbar is a total disappointment. Unless i received a randomly defective unit, here are its shortcomings: 1. Sub is distorted at all frequencies and randomly buzzes. (See other folks’ reviews). 2. The sub linking process took over 20 minutes to complete and it lost its connection overnight. 3. The sub reproduces higher frequencies like human voices which cheapens the audio experience. 4. The power supply for the soundbar is a low voltage plugin like a USB phone charger (a sign of cheap inferior design). 5. Even the sales person in the store would not tecommend this item. Should have taken his advice. Whole experience was a waste of time. DO NOT BUY THIS UNIT! Best Buy? NOT!!!!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your experience with the soundbar did not meet expectations. We understand how disappointing it can be when a product does not perform as intended, especially when it affects your overall audio experience. Your comments regarding the subwoofer performance, connectivity issues, and design concerns are important and will be shared with our product team for further review. We appreciate your input as it helps us work toward improving the quality and reliability of our products.
Keith | Insignia Support
Good but get a better one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was relatively easy but save or just buy a better one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We apologize for the inconvenience you've faced with the product. While the setup was relatively easy, we understand your recommendation to save or purchase a better option. Your feedback is important to us, and we will use it to improve our products and services. We appreciate your understanding and patience as we work to address these issues.
Keith | Insignia Support
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with our new TV. It sounded great for about an hour then we started hearing a popping sound. Took it back and got another one. It started making the same sound within 15 minutes. We weren’t using an HdMi cable (says “best”way to connect) so went and bought a cable thinking it would solve the issue. Nope. Taking this second one back and wii go buy a different brand
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Gussyedup, thank you for sharing your feedback on the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer and DTS:Virtual X. We're sorry to hear about the issues you've experienced with the soundbar and the inconvenience it has caused.
Your comments are important to us, and we take them seriously. We apologize for any frustration this has caused and appreciate you bringing this to our attention. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team. Emman | Insignia Products
- Pros mentioned:Sound quality
No sound through hdmi port
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one and it didn’t work through hdmi port at all. Could use Bluetooth only. Returned it. Sucks because it sounds good for the money
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Applefan, we apologize for the inconvenience you experienced. We take your feedback seriously and will address the issue promptly. - Carl | Insignia Support