Customer Ratings & Reviews
- Model:
- NS-RTM20SS3
- SKU:
- 6507733
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance, capacity, and size of the 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. Many appreciate its quiet operation, roomy design, and bright lighting. The temperature control is also noted, with some mentioning the time it takes to cool down initially. However, a few customers have reported issues with the durability of the shelving.
This summary was generated by AI based on customer reviews.
new refrig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its smaller than are other refrig and the freezer door will not close on its own, you always half turn and close the door won't do it by itsrlf.
I would recommend this to a friend- Pros mentioned:Size
Refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good refrigerator. More room than expected. It’s not too bulky.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .That's wonderful to hear! Thank you for your positive feedback. We're glad you're pleased with your refrigerator, especially that it offers more room than expected and isn't too bulky. We understand how important it is to have a refrigerator that maximizes space without being cumbersome. We appreciate you taking the time to share your satisfaction.
Keith | Insignia Support
- Pros mentioned:Capacity
Basement Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed a fridge for our basement where we host family/ friends parties. This fridge was very affordable at $699 compared to the competitors at the same cu. Ft.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Dimebonics, thank you for your interest to our Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator. We’re thrilled to hear that you enjoyed our products. Your feedback encourages us to keep improving. Ivy | Insignia Support | https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733
- Pros mentioned:Design
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but door doesn’t close automatically. Kit has a beautiful deign
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator. We're glad to hear that you appreciate the beautiful design. However, we're sorry to hear about the issue with the door not closing automatically.
Your input is valuable to us, and we'll make sure to pass it along to our product development team. If you need any assistance or have further concerns, please don't hesitate to reach out to our customer support team. We're here to help and ensure you have the best possible experience with our products. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Overall performance
Excellent for the cost
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good fridge/freezer for the cost. I was searching for a bargain to replace a fridge and was impressed at how much higher quality this one ending up looking and feeling
I would recommend this to a friend - Pros mentioned:Overall performance
Very satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed. Came quickly and works great. One of the shelves were cracked but customer service sent one out just as quickly.
I would recommend this to a friend Roomy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Bought as spare but i think i will use it as my main.
I would recommend this to a friend- Pros mentioned:Overall performance
Love the storage capacity
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed one for the garage so I bought it from the outlet (new) and works really well.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We appreciate you taking the time to share your thoughts with us. Your input is valuable as it helps us improve and provide a better experience for everyone. If you have any additional comments or suggestions, please feel free to reach out. We look forward to serving you again soon! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285";
- Pros mentioned:Capacity
New Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More spacious than expected! Clean and ease to hook up.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your positive experience with the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator. We're delighted to hear that it exceeded your expectations in terms of space and was easy to set up. Your feedback is greatly appreciated, and we're glad the refrigerator meets your needs. If you have any further comments or need assistance, please feel free to reach out. Ivy | Insignia Support
Fridge Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement garage fridge, on sale, hauled away old fridge, made appointment window, all good. Fridge itself is designed well, light in freezer is upgrade over old version.
I would recommend this to a friend- Pros mentioned:Overall performance
Excellent product and delivery services!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is perfect. The delivery crew were prompt and professional. They carefully unloaded the refrigerator and carried it into my kitchen. I highly recommend Best buy products and services.
I would recommend this to a friend - Pros mentioned:Overall performance
Needed a fridge got one for less!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good budget fridge. Would buy again if I needed one or would recommend to family.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BeverleL! Thanks for sharing your thoughts on the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator. It’s great to hear that you find it to be a good budget option and that you’d recommend it to your family. Your feedback is really valuable! Patricia | Insignia Support
- Pros mentioned:Size
New
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice fridge that has good amount of space. I like it for the space it has
I would recommend this to a friend - Pros mentioned:Overall performance
93 old lady says its, top notch.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wonderful! My 93 year old mother is really enjoying it, clean look, large capacity nice to enjoy something so nice in her later years in life.
I would recommend this to a friend Too refrigerator are not too refrigerator ?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great looking refrigerator however at of time delivery i was making sure no cats got out from inside the house so i didn't see the condition when they were unboxing was told they did a good job removing box from the refrigerator and when they got it in the house and left i noticed that it was a bit damage to a point thing was i needed this refrigerator really bad i should get some what of a refund because it had to happen at a wear house.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Dan73! Thank you for your feedback and for choosing our refrigerator. We're sorry to hear about the damage you noticed after delivery. If your refrigerator was purchased within the last 15 days, we highly recommend contacting Best Buy directly at 888-433-5778 for assistance. They will be able to help you with any concerns regarding the condition of your appliance and discuss potential solutions, including a possible refund. We appreciate your understanding and hope this issue is resolved quickly for you. |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733
- Pros mentioned:Overall performance
My new insignia refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly as stated, peefect condition at delivery, fits the spot, dimensions were accurate, great interoir lighting, works great, what a bargain!!!
I would recommend this to a friend - Pros mentioned:Capacity
Fridge review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly a really good fridge. The space is really food for the amount of food. I do wish it got colder but I mean it’s due to the side of it and specs but what you pay for I love it.
I would recommend this to a friend - Pros mentioned:Overall performance
My new refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator it works great. Delivery service was a little too long.. it took three days to deliver the refrigerator… but overall I’m satisfied with the service
I would recommend this to a friend Basic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a basic fridge, nothing fancy for the price .
No, I would not recommend this to a friendNot a good reliable brand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.parts are impossible to find, every time there was a little problem,we had to exchange for a brand new fridge because they didn't have parts for it. It caused us major disruptions with our rental property and extra expenses.
No, I would not recommend this to a friend
